Customer Success Manager(CSM)

Exp: 2-3 Years
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Are you looking for an opportunity to have a significant impact at a great company whilst building your career?

Social Pilot is seeking a high-energy, experienced CSM Manager to run the team responsible post-sales relationships for our largest customers, turning them into life-long fans and ensuring the continued success of our most critical client relationships.

You will manage the team that directly interacts with our existing clients, identifies ways that Social Pilot’s service can improve their business and be responsible for demonstrating and driving that value towards customers in entire world.

Job Description

  • Bachelor’s degree (or equivalent job-related experience)
  • 2-3 years of experience in managing a variety of accounts .
  • Experience in management consulting or something similar.
  • Strong customer communication and interpersonal skills; ability to provide timely communications to customers is vitally important
  • Ability to quickly develop effective working relationships with internal and external contacts
  • Customer market know-how working conditions.

Responsibilities

  • Establish a trusted partner/advisor relationship with assigned clients and drive value with our product
  • Work closely with customers to understand their measures of success and identify areas for improvement
  • Create strategies, ideas and proposals on how to increase product adoption and usage
  • Create strategies and ideas to increase and maintain retention rates as well as overall customer satisfaction
  • Coordinate periodic calls with selected customers to review business issues.
  • The CSM Manager will establish excellent cross-functional relationships with other SocialPilot leaders to ensure that all SocialPilot services are deployed in a manageable and supportable way.
  • Ensure customers’ expectations are being met by internal support organizations.
  • The ideal candidate shall possess excellent managerial, communication and consultancy skills. A strong track record of success is a must.

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