We are Hiring

Customer Support Associate

Full-time | Remote | Exp: 1 + Years

The Customer Support Associate position at SocialPilot requires an action-oriented, flexible and problem-solving approach. In this role, you will be effectively communicating with customers through mail, chat, and phone to provide solutions in a fun and fast-paced environment.

Ideal Candidate

  • Excellent communication skills (written and verbal)
  • Good comprehension skills – ability to clearly understand and state the issues customers present
  • Excellent documentation skills
  • Work successfully in a team environment as well as independently
  • Ability to use Google Drive, Zoom etc.
  • Ability to successfully adapt to changes in the work environment

Responsibilities

  • Proactively support customers with prompt, friendly and accurate solutions through any medium or channel (including email, phone and chat)
  • Troubleshoot technical queries to identify issues in order to provide complete information and resolution to customers
  • Demonstrate ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Communicate effectively and promptly with cross-functional colleagues to gather inputs required for issue resolution.
  • Gain complete knowledge of the product and its features to ensure understanding customer query immediately. 
  • Deliver interactive product demonstrations to help the user find value in the product.

About SocialPilot 

SocialPilot empowers over 8000+ agencies, and SMBs to manage their social media publishing, analytics, and social engagement while collaborating with their team and clients.

We’re a high-growth bootstrapped B2B SaaS company with healthy profitability and a solid runway.

Recent highlights:

  • SocialPilot is ranked as a “Leader” consistently by G2, Capterra, SoftwareSuggest, and TrustRadius
  • SocialPilot is nominated as one of the 5 startups across India for the prestigious Economic Times Startup Awards in the Bootstrap category.
  • SocialPilot is officially a Great Place to Work – CertifiedTM startup.  

What we believe in

  • Customer Obsession: We put customers first while making decisions and planning future goals
  • Ownership: We believe in taking ownership of areas that we’re working on. We own up to our – successes and failures. Moving the needle matters more than just busywork
  • Relentless: When it comes to creation & innovation, we stop at nothing. We might fail at the first attempt, but we rise back fast to try again.
  • Nimbleness: We respond rapidly to changing circumstances and customer needs
  • Collaboration: Our collaboration efforts extend to our partners and customers along with our internal team. We are stronger together.

Why join SocialPilot?

  • Complete transparency on strategy, business metrics, key performance indicators, and major initiatives across the organization
  • No micromanagement: Own up your work and be accountable without the need for close supervision. 
  • Great team: Work with a great team with diverse backgrounds from world-class organizations 
  • Personal growth: Design a personal learning plan and utilize organizational resources to achieve the goals. 
  • Best in class health and medical benefits
  • Paid staycations, profit sharing, flexible hours, and OKR-led approach to growth

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