{"id":711437,"date":"2024-07-29T14:23:42","date_gmt":"2024-07-29T14:23:42","guid":{"rendered":"https:\/\/www.socialpilot.co\/?page_id=711437"},"modified":"2026-09-21T17:40:13","modified_gmt":"2026-09-21T12:10:13","slug":"review-management","status":"publish","type":"page","link":"https:\/\/www.socialpilot.co\/fr\/reviews\/review-management","title":{"rendered":"Review Gestion"},"content":{"rendered":"
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Manage All
Customer Reviews<\/mark> From One Place<\/h1>\n

View and respond to reviews for every business listing seamlessly, all within a single, unified platform.<\/p>\n

\nStart Free Trial<\/a>Request a Demo<\/a>\n <\/div>\n<\/p><\/div>\n
\n \"Manage\n <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n
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Maintain a Positive Online Image Consistently for Your Brands<\/h2>\n

Manage online reviews for multiple brand locations, automating review generation, and by sharing space for giving feedback.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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\n \"Manage\n <\/div>\n
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Manage Reviews of Multiple Businesses and Storefronts<\/h3>\n

See and respond to online customer reviews for multiple businesses across review sites, improving the online reputation of each of its locations.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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Handle Multiple Brands From
a Single Platform<\/h3>\n

Assign businesses and their locations to team members with the right permissions to ensure dedicated
online reputation management.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

\n \"Handle\n <\/div>\n<\/p><\/div>\n
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\n \"Cover\n <\/div>\n
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Cover Every Base for Effective
\n Review Management<\/h3>\n

Monitor customer reviews across multiple platforms to track, assess, and respond to them, maintaining a positive brand reputation.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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Engage Customers With Automated
AI-Powered Replies<\/h3>\n

Automate responses to reviews with AI based on customer sentiment and come across as a trustworthy business that is prompt and responsive.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

\n \"Engage\n <\/div>\n<\/p><\/div>\n
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\n \"Make\n <\/div>\n
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Make the Process of Responding
\n to Reviews Quick and Easy<\/h3>\n

Set up reply templates in advance to address frequent reviews and inquiries, to use them to respond to your customers proactively. <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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Prevent Chaos Within Your Conversations With Smart Filters<\/h3>\n

Navigate the long lineup of reviews with multiple filters and tags to prioritize effectively, tracking and responding to reviews that require urgent attention. <\/p>\n<\/p><\/div>\n<\/p><\/div>\n

\n \"Prevent\n <\/div>\n<\/p><\/div>\n
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\n \"View\n <\/div>\n
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View Past Reviews to Track Brand Perception Over Time<\/h3>\n

See reviews up to one year old to analyze the trajectory of your brand image in the eyes of your customers to gauge your progress.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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Identify and Engage With
Key Brand Advocates<\/h3>\n

Track brand recommendations to identify loyal customers and respond to them easily to express your gratitude.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

\n \"Identify\n <\/div>\n<\/p><\/div>\n
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\n \"Track\n <\/div>\n
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Track Engagement Metrics for
Precise Campaign Analysis <\/h3>\n

Analyze how your email or SMS campaigns performed with metrics like delivery status, open rates, and clicks.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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Manage Negative Feedback to
\nDrive More 5-Star Reviews<\/h3>\n

Manage negative feedback privately to resolve issues, improve operations, and maintain a strong
brand reputation.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

\n \"Address\n <\/div>\n<\/p><\/div>\n
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\n \"Export\n <\/div>\n
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Export Feedback Responses to
Spot Patterns Across Locations <\/h3>\n

Download feedback form response as a CSV, across every location, to identify customer issues and strengthen your reputation over time. <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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Manage Reviews Where They Matter Most <\/h2>\n<\/p><\/div>\n<\/p><\/div>\n
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\"Manage\n <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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Take Control of Your Brand\u2019s Online Presence<\/h2>\n<\/p><\/div>\n<\/p><\/div>\n
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\n \"Reviews\n <\/div>\n
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\n \"Easy<\/p>\n
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Easy to Use With No Learning Curve<\/h4>\n

Quickly launch review collection campaigns using an intuitive interface to easily set up brands, locations and contacts. <\/p>\n

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\n \"Collect<\/p>\n
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Collect Reviews Through Smart Campaigns<\/h4>\n

Set up automated email and SMS campaigns tailored to specific customer journeys, maximizing review volume with minimal effort. <\/p>\n

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\n \"On-Demand<\/p>\n
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On-Demand Customer Support <\/h4>\n

Get prompt support on-demand from a dedicated account manager to address questions and provide guidance with the tool. <\/p>\n

<\/div>\n<\/p><\/div>\n
\n \"Competitive<\/p>\n
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Competitive and Transparent Pricing <\/h4>\n

Plans with clear, upfront pricing that grow only if your business grows. <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n

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Loved by Users Like You<\/h2>\n

SocialPilot has emerged as the preferred social media management tool for more than 13500 customers.<\/p>\n\n <\/div>\n <\/div>\n\n\n\n\n \n

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\n \"Jenna\n <\/div>\n\n
\n \"5\n <\/div>\n
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After spending 3 weeks comparing social media scheduling tools, SocialPilot emerged as the\n best option. It surpasses Hootsuite and Buffer in value, cost, and exceptional\n customer support.<\/p>\n\n <\/div>\n\n

\n
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Jenna D.<\/p>\n

Founder & Community Explorer | Life in D\u00fcsseldorf<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n

\n
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\n \"Robin\n <\/div>\n
\n \"5\n <\/div>\n
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The price can't be beaten and the amazing customer service you get when you experience\n technical issues. I've used Hootsuite and SocialChamp and they don't come close\n to touching SocialPilot.<\/p>\n\n <\/div>\n\n

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Robin A.<\/p>\n

Agency owner | Birdhouse Marketing & Design<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n

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\n \"Victoria\n <\/div>\n
\n \"5\n <\/div>\n
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I highly recommend this cost-effective option! It surpasses Hootsuite by\n providing valuable analytics for clients. Scheduling content is a breeze, and the\n suggested times feature is useful.<\/p>\n\n <\/div>\n\n

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Victoria Y.<\/p>\n

Founding President | Red Ball Consultants<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n

\n
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\n \"Juan\n <\/div>\n
\n \"5\n <\/div>\n
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I highly recommend this platform! Unlike Hootsuite, I can confidently manage multiple\n accounts without worrying about surprise billing. The impressive stats and analytics\n make reporting to clients a breeze.<\/p>\n\n <\/div>\n\n

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Juan O.<\/p>\n

Digital Marketing Director | The Click Town<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n\n \n\n\n

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\n \"Jaimie\n <\/div>\n
\n \"5\n <\/div>\n
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SocialPilot has the complete range of features our company needs to accomplish what we\n want - simply and efficiently. Not to mention the significant cost savings as\n well.<\/p>\n\n <\/div>\n\n

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Jaimie C.<\/p>\n

Marketing Professional<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n

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\n \"Bradford\n <\/div>\n
\n \"5\n <\/div>\n
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With all social networks conveniently managed in one place, it helps optimizes our time, a\n crucial aspect for us. Constant updates with essential functionalities further enhance\n its appeal.<\/p>\n\n <\/div>\n\n

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Bradford J.<\/p>\n

Project Management Lead | DAS42<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n

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\n \"Penny\n <\/div>\n
\n \"5\n <\/div>\n
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Switching to Social Pilot was a game-changer. My previous scheduling app lacked\n Instagram support which was a hassle. Now, every platform I need is at my fingertips with\n SocialPilot. <\/p>\n\n <\/div>\n\n

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Penny W.<\/p>\n

Freelance Writer | PennyWilliamsWriter<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n\n

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\n \"Heather\n <\/div>\n
\n \"5\n <\/div>\n
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I can't recommend SocialPilot enough. Its user interface is a true gem\u2014remarkably\n simple and intuitive. It's an inexpensive solution without compromising on\n quality or functionality.<\/p>\n\n <\/div>\n\n

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Heather W.<\/p>\n

Manager Marketing Distribution and Design | Greenphire<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n\n <\/div>\n\n <\/div>\n\n\n\n\n\n <\/div>\n\n

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Highly Recommended on G2<\/h2>\n <\/div>\n <\/div>\n\n\n
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\n\n \"Highly\n\n\n<\/div>\n <\/div>\n\n\n <\/div>\n<\/div>\n\n\n