{"id":716767,"date":"2024-11-28T11:20:49","date_gmt":"2024-11-28T11:20:49","guid":{"rendered":"https:\/\/www.socialpilot.co\/?p=716767"},"modified":"2025-01-31T05:26:20","modified_gmt":"2025-01-31T05:26:20","slug":"synup-vs-brightlocal","status":"publish","type":"post","link":"https:\/\/www.socialpilot.co\/fr\/reviews\/comparison\/synup-vs-brightlocal","title":{"rendered":"Synup vs BrightLocal : Quelle est la meilleure plateforme pour votre entreprise ?"},"content":{"rendered":"

Think as a customer for a minute. Aren\u2019t you likely to make a purchase if others around you agree that it is a good choice? Customers like you would trust reviews more than traditional advertising because they’re coming from real people who have issues just like you. And when it comes to making a purchase, positive reviews can be the deciding factor.<\/p>\n

Choisir le bon outil de gestion des commentaires peut faire une \u00e9norme diff\u00e9rence pour votre r\u00e9putation en ligne. Synup et BrightLocal sont deux options populaires, mais laquelle convient le mieux \u00e0 votre entreprise ?<\/p>\n

In this blog, we’ll discuss Synup vs. BrightLocal, breaking down the key features and benefits of both platforms. We’ll also compare their pricing, ease of use, and overall effectiveness in helping you manage your online reviews.<\/p>\n

Par ailleurs, nous parlerons \u00e9galement de SocialPilot Reviews, qui est une alternative cr\u00e9dible \u00e0 Synup et BrightLocal.<\/p>\n

R\u00e9sum\u00e9 rapide de Synup par rapport \u00e0 BrightLocal<\/strong><\/h2>\n

D'apr\u00e8s notre exp\u00e9rience, Synup et BrightLocal sont des outils similaires. Cependant, \u00e0 notre avis, Synup l'emporte sur BrightLocal en raison de son prix abordable et de sa capacit\u00e9 \u00e0 g\u00e9rer les m\u00e9dias sociaux ainsi que les commentaires des clients.<\/p>\n\n\n

\n \n
\n \n\n \n \n \n \n \n \n \n \n \n \n \n
<\/th>\n \n
\n \"Synup\"\n <\/div>\n

Synup<\/p>\n <\/th>\n

\n
\n \"BrightLocal\"\n <\/div>\n

BrightLocal<\/p>\n <\/th>\n

\n
\n \n \"SocialPilot\n <\/a>\n <\/div>\n

SocialPilot Reviews<\/p>\n <\/th>\n <\/tr>\n\n

Nombre de Review<\/td>\n 266<\/td>\n 221<\/td>\n 812<\/td>\n <\/tr>\n
Classement g\u00e9n\u00e9ral par \u00e9toiles<\/td>\n \n\n
<\/i><\/i><\/i><\/i><\/i><\/div><\/td>\n \n\n
<\/i><\/i><\/i><\/i><\/i><\/div><\/td>\n \n\n
<\/i><\/i><\/i><\/i><\/i><\/div><\/td>\n <\/tr>\n
Facilit\u00e9 d'utilisation<\/td>\n \n
<\/i><\/i><\/i><\/i><\/i><\/div> <\/td>\n \n
<\/i><\/i><\/i><\/i><\/i><\/div> <\/td>\n \n
<\/i><\/i><\/i><\/i><\/i><\/div> <\/td>\n <\/tr>\n
Qualit\u00e9 du soutien<\/td>\n
<\/i><\/i><\/i><\/i><\/i><\/div> <\/td>\n
<\/i><\/i><\/i><\/i><\/i><\/div> <\/td>\n
<\/i><\/i><\/i><\/i><\/i><\/div> <\/td>\n <\/tr>\n
Facilit\u00e9 d'installation<\/td>\n
<\/i><\/i><\/i><\/i><\/i><\/div> <\/td>\n
<\/i><\/i><\/i><\/i><\/i><\/div> <\/td>\n
<\/i><\/i><\/i><\/i><\/i><\/div> <\/td>\n <\/tr>\n\n\n
Prix minimum<\/td>\n \n \n $34.99\/Mois<\/strong> \n <\/td>\n \n \n $39\/Mois<\/strong> \n <\/td>\n \n \n Gratuit \n <\/td>\n <\/tr>\n \n\n\n
Review Gestion<\/td>\n \n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n <\/tr>\n\n\n
Gestion des m\u00e9dias sociaux<\/td>\n \n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n <\/tr>\n\n\n
Id\u00e9al pour<\/td>\n \n\n Grandes entreprises, entreprises de taille moyenne et petites entreprises\n \n <\/td>\n \n\n Entreprises de taille moyenne, petites entreprises et agences\n \n <\/td>\n \n\n Marketing Agencies, SMBs, Multi-Location Brands & Professionals\n \n <\/td>\n <\/tr>\n\n\n \n
<\/td>\n \n\n \n Visiter le site web <\/a>\n<\/td>\n\n\n\n\n \n Visiter le site web <\/a>\n<\/td>\n\n\n\n\n \n Essai de 14 jours <\/a>\n<\/td>\n\n\n\n <\/tr>\n\n \n\n <\/table>\n <\/div>\n<\/div>\n

Nous avons utilis\u00e9 Synup et BrightLocal, et nous pensons qu'ils constituent tous deux un bon choix commercial si vous avez des besoins complexes en mati\u00e8re de gestion des \u00e9valuations. Synup offre une suite compl\u00e8te de fonctionnalit\u00e9s, y compris la gestion des m\u00e9dias sociaux, ce qui en fait un outil puissant pour les entreprises qui souhaitent int\u00e9grer leur strat\u00e9gie de gestion des commentaires \u00e0 leurs efforts de marketing globaux. Gr\u00e2ce \u00e0 sa facilit\u00e9 d'installation et d'utilisation par la suite, nous pensons que Synup peut constituer un avantage significatif pour les grandes entreprises.<\/p>\n

D'autre part, BrightLocal est un choix populaire pour les entreprises qui recherchent une plateforme de gestion des \u00e9valuations simple et facile \u00e0 utiliser. La plateforme est bien adapt\u00e9e aux entreprises et agences de taille moyenne. Gr\u00e2ce \u00e0 une interface centralis\u00e9e et \u00e0 une assistance client\u00e8le efficace, il est facile de surveiller, de r\u00e9pondre et de g\u00e9n\u00e9rer des \u00e9valuations sur plusieurs plateformes.<\/p>\n

Aper\u00e7u de Synup<\/strong><\/h3>\n

Synup impressed us with its ability to collect reviews from multiple review platforms and make it easy to respond to them. It provides good analytics support, helping see how businesses’ online reputation is trending and identifying problem areas where improvement is needed.<\/p>\n

The best part for us was that it uses smart technology for feedback analysis, so you know exactly what people like and don’t hate about your business. With Synup, you have you can automate responses, monitor performance, and increase your review volume effortlessly.<\/p>\n

Toutefois, le seul inconv\u00e9nient que nous ayons relev\u00e9 est que l'assistance \u00e0 la client\u00e8le pourrait \u00eatre am\u00e9lior\u00e9e.<\/p>\n

more responsive. At times, it takes time to get a response. Additionally, Synup’s user interface could use some improvement. Although the dashboard is centralized, it can be quite complex for new users and may take some time to get the hang of.<\/p>\n

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\n
\n

Verified User in Staffing and Recruiting<\/p>\n<\/div>\n

We have been using Synup to effectively manage our listings information and our online reviews. Their customer support has been very helpful and available. We recently added Synup’s pages app. Their team did an outstanding job with the design, matching our website’s design. The app works smoothly and is a much more functional tool than our previous solution. Their team was responsive and worked with us to adjust and troubleshoot solutions to work with the limitations of our website. We’ve been very satisfied with our continued use of Synup’s services<\/p>\n

V\u00e9rifi\u00e9 G2 Review<\/a><\/p>\n<\/div>\n<\/div>\n

Pr\u00e9sentation de BrightLocal<\/strong><\/h3>\n

BrightLocal is a review management tool designed to help businesses shine online. It monitors reviews across multiple platforms, such as Google and Yelp, ensuring you’re always in the loop about customer feedback. If a negative review pops up, you’ll receive an instant notification to address the issue promptly.<\/p>\n

La plateforme stimule \u00e9galement votre volume d'avis en envoyant des demandes automatis\u00e9es aux clients. Gr\u00e2ce \u00e0 son interface conviviale et \u00e0 son \u00e9quipe d'assistance r\u00e9active, BrightLocal rend la gestion des \u00e9valuations simple et efficace.<\/p>\n

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\n
\n

Verified User in Computer Software<\/p>\n<\/div>\n

Le co\u00fbt est raisonnable. Vous cr\u00e9ez la campagne et ils font le reste.<\/p>\n

V\u00e9rifi\u00e9 G2 Review<\/a><\/p>\n<\/div>\n<\/div>\n

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SocialPilot Reviews<\/a> makes it very simple to gather reviews from your customers. With SocialPilot reviews, you can send automatic emails or text messages to ask for feedback, and it’s really simple to set up. In addition, we found that it works seamlessly with Twilio, so your customers will get the messages quickly and reliably.<\/p>\n

If you have a business with multiple locations, SocialPilot Reviews is a lifesaver. It’s really easy to set up different brands and locations, so you can manage reviews for all of them in one place.<\/p>\n

Another great feature is the AI-powered responses. SocialPilot Reviews can automatically respond to reviews, so you don’t have to do it yourself. This helps you respond to customers quickly and professionally, which is important for building a good reputation.<\/p>\n

The best part is that SocialPilot Reviews is affordable. For just $25 a month, you can get a lot of great features, including unlimited users, email credits, and the ability to manage multiple locations. It’s an excellent value for the price, and it’s easy to see why it’s a popular choice for businesses of all sizes.<\/p>\n<\/div>\n

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Tammy C.<\/p>\n<\/div>\n

Social Pilot is easy to set up and easy to use. We’ve never needed support other than live chat, but reps were fast and helpful. It is the best mid-range social management platform on the market.<\/p>\n

V\u00e9rifi\u00e9 GetApp Review<\/a><\/p>\n<\/div>\n<\/div>\n

Synup vs BrightLocal : Comparaison des fonctionnalit\u00e9s en t\u00eate-\u00e0-t\u00eate<\/strong><\/h2>\n

1. Review Gestion<\/strong><\/h3>\n

Synup est le vainqueur incontest\u00e9 en mati\u00e8re de gestion des r\u00e9visions. BrightLocal offre des fonctionnalit\u00e9s de base solides, Synup’s comprehensive approach makes it the better choice for businesses <\/strong>qui cherchent \u00e0 g\u00e9rer et \u00e0 am\u00e9liorer leur r\u00e9putation en ligne de mani\u00e8re efficace.<\/p>\n\n\n

\n \n
\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n
<\/th>\n \n
\n \"Synup\"\n <\/div>\n

Synup<\/p>\n <\/th>\n

\n
\n \"BrightLocal\"\n <\/div>\n

BrightLocal<\/p>\n <\/th>\n

\n
\n \n \"SocialPilot\n <\/a>\n <\/div>\n

SocialPilot Reviews<\/p>\n <\/th>\n <\/tr>\n \n\n\n

Collection Review<\/td>\n \n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n <\/tr>\n\n\n
Review Surveillance<\/td>\n \n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n <\/tr>\n\n\n\n
Review R\u00e9ponse<\/td>\n \n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n <\/tr>\n\n\n
Partager Review sur les m\u00e9dias sociaux<\/td>\n \n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n <\/tr>\n\n\n
G\u00e9rer plusieurs sites Review<\/td>\n \n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n <\/tr>\n\n\n
R\u00e9ponse automatis\u00e9e AI Review (r\u00e9ponse automatique)<\/td>\n \n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n <\/tr>\n\n\n
Campagne personnalis\u00e9e par e-mail et SMS<\/td>\n \n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n <\/tr>\n\n
Analyse des sentiments<\/td>\n \n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n <\/tr>\n\n
Facilite la collaboration au sein de l'\u00e9quipe<\/td>\n \n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n <\/tr>\n\n\n
Mod\u00e8le de r\u00e9ponse intelligente<\/td>\n \n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n <\/tr>\n\n\n
Campagne automatis\u00e9e de SMS et d'e-mail<\/td>\n \n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n <\/tr>\n\n\n
Mesures des campagnes d'e-mailing<\/td>\n \n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n <\/tr>\n\n\n
Mesures de la campagne de texte<\/td>\n \n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n <\/tr>\n\n\n
Suivi des concurrents<\/td>\n \n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n <\/tr>\n\n\n
Gestion du retour d'information<\/td>\n \n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n <\/tr>\n\n\n
<\/td>\n \n\n \n Visiter le site web <\/a>\n<\/td>\n\n\n\n \n Visiter le site web <\/a>\n<\/td>\n\n\n\n \n Essai de 14 jours <\/a>\n<\/td>\n\n\n <\/tr>\n\n <\/table>\n <\/div>\n<\/div>\n

Lorsqu'il s'agit de g\u00e9rer la r\u00e9putation en ligne de votre entreprise, Synup et brightLocal apparaissent comme les deux principaux concurrents. Ces deux outils sont con\u00e7us pour aider les entreprises \u00e0 suivre les avis, \u00e0 r\u00e9pondre aux commentaires et \u00e0 encourager les avis positifs.<\/p>\n

Synup is a very powerful tool that provides comprehensive suite of features, including automated review response, SMS and email campaigns, and detailed metrics. It’s a good choice for your business that want to take a proactive approach to review management.<\/p>\n

BrightLocal, on the other hand, is a more streamlined solution that focuses on the essentials. It allows you to monitor reviews from multiple platforms, respond to feedback, and send review requests to customers. It’s a fine option for businesses that require a simple and easy-to-use tool.<\/p>\n

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SocialPilot Reviews<\/strong><\/a> est la meilleure alternative \u00e0 Synup et BrightLocal<\/strong>. Il s'agit d'un outil complet de gestion des commentaires qui permet de collecter, de g\u00e9rer et de partager les commentaires sur plusieurs plateformes. Avec SocialPilot Reviews, vous pouvez envoyer des courriels et des textes cibl\u00e9s aux clients pour leur demander leur avis<\/strong>. It’s a simple way to boost your review count and improve your online reputation. And si vous recevez un avis n\u00e9gatif, SocialPilot Reviews vous donne les outils pour le g\u00e9rer de mani\u00e8re professionnelle et efficace.<\/strong><\/p>\n

Whether you’re a small business looking to enhance local visibility or an agency managing multiple locations of different clients, SocialPilot Reviews has you covered.<\/p>\n<\/div>\n<\/div>\n

2. Soutien \u00e0 la client\u00e8le<\/strong><\/h3>\n

BrightLocal semble \u00eatre un meilleur choix<\/strong> en termes d'assistance \u00e0 la client\u00e8le. Il propose un service de chat en direct, ce qui peut \u00eatre plus pratique pour les utilisateurs qui recherchent une assistance imm\u00e9diate.<\/p>\n

\n \n
\n \n\n\n\n \n \n \n \n \n \n \n
<\/th>\n \n
\n \"Synup\"\n <\/div>\n

Synup<\/p>\n <\/th>\n

\n
\n \"BrightLocal\"\n <\/div>\n

BrightLocal<\/p>\n <\/th>\n

\n
\n \n \"SocialPilot\n <\/a>\n <\/div>\n

SocialPilot Reviews<\/p>\n <\/th>\n <\/tr>\n \n\n\n

Assistance par chat en direct<\/td>\n \n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n <\/tr>\n\n\n
Soutien par courrier \u00e9lectronique<\/td>\n \n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n <\/tr>\n\n\n\n
Formation<\/td>\n \n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n <\/tr>\n\n\n
Aide \u00e0 l'installation<\/td>\n \n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n <\/tr>\n\n\n
Gestionnaire de compte d\u00e9di\u00e9<\/td>\n \n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n <\/tr>\n\n\n\n
<\/td>\n \n\n \n Visiter le site web <\/a>\n<\/td>\n\n\n\n \n Visiter le site web <\/a>\n<\/td>\n\n\n\n \n Essai de 14 jours <\/a>\n<\/td>\n\n\n <\/tr>\n <\/table>\n <\/div>\n<\/div>\n

BrightLocal et Synup disposent de bonnes capacit\u00e9s d'assistance \u00e0 la client\u00e8le. Cependant, BrightLocal va plus loin. Non seulement elle offre une assistance par e-mail et par chat, mais elle fournit \u00e9galement des ressources de formation pour aider \u00e0 tirer le meilleur parti de sa plateforme. De plus, ses gestionnaires de compte d\u00e9di\u00e9s ont \u00e9t\u00e9 en mesure de nous fournir une assistance personnalis\u00e9e de grande qualit\u00e9.<\/p>\n

D'autre part, Synup fournit tout ce que BrighTLocal fournit, \u00e0 l'exception de l'assistance par chat. En outre, Synup propose \u00e9galement des formations, une assistance par e-mail et des gestionnaires de compte d\u00e9di\u00e9s qui peuvent fournir une assistance et des conseils sur mesure.<\/p>\n

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SocialPilot Reviews has got your back with quick and easy support. Whether you need help via chat or email, they’re always ready to assist. And to ensure you’re getting the most out of the platform, they offer comprehensive training and setup assistance. It’s like having a personal review management assistant!<\/p>\n

Il propose \u00e9galement un gestionnaire de compte d\u00e9di\u00e9. Cette touche personnelle vous permet de disposer d'une personne toujours disponible pour r\u00e9pondre \u00e0 vos besoins sp\u00e9cifiques, qu'il s'agisse de r\u00e9soudre des probl\u00e8mes techniques ou de fournir des conseils d'expert. <\/p>\n<\/div>\n<\/div>\n

3. Gestion des m\u00e9dias sociaux<\/strong><\/h3>\n

Synup dispose \u00e9galement d'un outil robuste de gestion des m\u00e9dias sociaux <\/strong>qui offre des fonctionnalit\u00e9s bas\u00e9es sur l'IA, telles que la g\u00e9n\u00e9ration de contenu et l'analyse. En revanche, BrightLocal ne propose aucune fonction de gestion des m\u00e9dias sociaux.<\/p>\n\n

\n \n
\n \n\n \n \n \n \n \n \n
<\/th>\n \n
\n \"Synup\"\n <\/div>\n

Synup<\/p>\n <\/th>\n

\n
\n \"BrightLocal\"\n <\/div>\n

BrightLocal<\/p>\n <\/th>\n

\n
\n \n \"SocialPilot\n <\/a>\n <\/div>\n

SocialPilot Reviews<\/p>\n <\/th>\n <\/tr>\n \n\n\n

Programmation<\/td>\n \n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n <\/tr>\n\n\n
Analyse<\/td>\n \n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n <\/tr>\n\n\n\n
Bo\u00eete de r\u00e9ception sociale<\/td>\n \n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n <\/tr>\n\n\n
Collaboration<\/td>\n \n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n \"v\u00e9rifier\" <\/td>\n \n <\/tr>\n\n\n
<\/td>\n \n\n \n Visiter le site web <\/a>\n<\/td>\n\n\n\n \n Visiter le site web <\/a>\n<\/td>\n\n\n\n \n Essai de 14 jours <\/a>\n<\/td>\n\n\n <\/tr>\n\n <\/table>\n <\/div>\n<\/div>\n

Si BrightLocal offre de tr\u00e8s bonnes capacit\u00e9s de gestion des commentaires, il lui manque des fonctions de gestion des m\u00e9dias sociaux. \u00c0 notre avis, si vous avez besoin d'un outil pour g\u00e9rer votre pr\u00e9sence sur les m\u00e9dias sociaux en plus de vos \u00e9valuations, BrightLocal n'est peut-\u00eatre pas la meilleure solution. Cependant, nous pensons qu'il s'agit d'une bonne option si votre objectif principal est de g\u00e9rer et d'am\u00e9liorer votre r\u00e9putation en ligne par le biais des \u00e9valuations.<\/p>\n

At the same time, our experience with Synup review management was satisfactory. On top of that, we were also able to manage our social media with Synup. It helped us to schedule posts, track engagement, and respond to messages. It’s particularly well-suited for businesses that want a unified platform for managing their online presence.<\/p>\n

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SocialPilot isn’t just about review management. It’s also a social media powerhouse. It was very helpful in managing our social media accounts.<\/strong> We loved using features like scheduling posts, getting AI-generated content ideas, and tracking our campaigns’ performance. <\/p>\n

Principaux avantages de la gestion des m\u00e9dias sociaux par SocialPilot :<\/p>\n