If you are a business, you must closely manage your online customer reviews. Having sophisticated tools can manage your digital reputation. This brings us to the Yext vs. Reputation.com.
This blog dives into the strengths of Yext and Reputation.com, two leading players in online review management. We’ll explore their unique features and how they can help you build strong customer relationships and cultivate a positive online presence. By the end, you’ll know enough to choose the platform that best fits your needs.
In addition, we will also give you an alternative to both Yext and Reputation.com. We will introduce you to SocialPilot Reviews, which is an affordable yet comprehensive review management tool for agencies and small and mid-sized businesses.
Quick Summary Of Yext Vs. Reputation.com
Yext and Reputation.com both offer robust solutions for managing online reviews, but each has its own set of strengths and weaknesses. In this summary, you will get a quick overview of the key aspects we experienced while using both platforms.
 Yext |
 Reputation |
 SocialPilot Reviews |
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| Number of Reviews | 447 | 2177 | 812 |
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| Minimum Pricing | $199/Month | $100/Month | Free |
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| Best For | Large Enterprises, Mid Size Businesses and Non-Profits | Large Enterprises, Mid Size Businesses, and Small Businesses | Marketing Agencies, SMBs, Multi-Location Brands & Professionals |
| Visit Website | Visit Website | 14 Days Trial |
Both platforms provide robust review management and social media management. However, the quick summary also highlights some differences.
They offer features like review and social media management, but some key differences exist. Yext seems better suited for larger enterprises and non-profits, with a slightly higher price tag to match (minimum $199/month). Reputation.com caters to a wider range of businesses, including SMBs and franchises, with a lower minimum advertised price ($100/month). They also seem to have a slight edge in user satisfaction, with higher ratings for ease of use, setup, and support.
Yext Overview
Yext is a powerful tool for managing your online reputation. It centralizes your review monitoring, gathering, and response processes, providing a single dashboard to keep track of all your reviews. You can easily filter reviews by rating, date, keyword, language, and more.
Beyond collecting reviews, Yext analyzes them to give you valuable insights into customer sentiment. You can use this information to respond to reviews, track your online reputation, and even repurpose positive reviews for marketing purposes. With its user-friendly interface, Yext helps you improve your online image and build stronger customer relationships.
Sarah C.
We liked yext for listings and reviews. It was good for usage on a small level, but we had to switch to another platform to accommodate the rest of our scale of employees.
Reputation Overview
Reputation.com is like your online reputation coach, perfect for businesses of all sizes, from neighborhood cafes to big franchises. They help you keep your finger on the pulse of what customers are saying across the web so you can respond quickly (within 24 hours!) and turn any grumbles into happy endings.
But Reputation.com goes beyond just reviews. They use fancy data analysis to show you how you stack up against competitors and pinpoint areas for improvement, basically helping you run a smoother business all around. Plus, their customer service is top-notch, so you’ll never feel lost in the world of online reviews.
Raelynn H.
Love that I can respond to all of my reviews in one place! It makes my life easier!
SocialPilot Reviews offers many advantages for online customer review management. It is a good tool which can help you to reach out to your wide list of customers to gather their reviews and enhance the online visibility and reputation of your brand.
SocialPilot Reviews provides comprehensive review management support. It can assist your business with:
- Manage online reputation for multiple brands and locations
- Generating more reviews and engaging with the customers
- Collecting reviews through text and email campaigns
- Increasing traffic and visibility with relevant reviews
- Quickly responding to customers with AI-powered review response capability
SocialPilot Reviews is easy to use. You can quickly launch campaigns and easily set up brands, locations, and contacts. In addition, what stands out for SocialPilot Reviews is its prompt support from a dedicated account manager to assist you with your questions and problems.
Kurt H.
When Hootsuite dramatically increased their pricing a year or so back, we looked for alternatives. Of the options we considered, we chose SocialPilot and have been very happy. The cost was WAY less than Hootsuite and the team is completely happy with the product – no reports of any sacrifices to enjoy the lower pricing.
Yext vs. Reputation.com: Head-to-Head Feature Comparison
1. Review Management
In our opinion, while both Yext and Reputation have similar review management capabilities, Yext stands out as a better review management platform. It shines out because it can automate review responses and email campaigns. This efficiency boost can help you save businesses time and resources.
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SocialPilot Reviews |
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| Share Review on Social Media |
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| Manage Multiple Review Sites |
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| Automated AI Review Response |
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| Automated SMS and Email Campaign |
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| Visit Website | Visit Website | 14 Days Trial |
Yext and Reputation.com are both excellent tools for managing your online reputation. Both tools provide similar features like collecting and monitoring reviews, responding to customer feedback, and even sharing reviews on social media.
However, of the two, we feel that Yext has a slight edge in the way it enables to automatically respond to reviews and send out email campaigns, saving you time and effort.
While we believe that Yext is a better tool, in our opinion, the ultimate choice for you depends on your specific needs and budget. Yext might be the way to go if automation is a top priority. But if you’re looking for a more affordable option, Reputation.com could be a great fit.
We also used SocialPilot Reviews for review management. We found that SocialPilot Reviews is a robust review management tool that helps businesses of different sizes manage their online reputation. In our opinion, it empowers you to collect, monitor, and share reviews across various platforms, including Google, Facebook, and Yelp.
With SocialPilot Reviews, we could proactively gather reviews through targeted email and SMS campaigns. The platform also provides valuable insights to track your review progress and identify areas for improvement.
Whether a small business owner or an agency managing multiple clients, SocialPilot Reviews offers the tools you need to build a robust online presence and boost your customer credibility.
2. Customer Support
When it comes to customer support, Reputation wins the round. While both the tools have almost similar customer support features, Reputation has a slight edge over Yext.
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Yext |
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SocialPilot Reviews |
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| Visit Website | Visit Website | 14 Days Trial |
Reputation has a very proficient customer support team. Its Quality of Support rating on G2 is about 4.5 out of 5. While using the tool for review management, we got amazing support through its chat and email channels. At the same time, it also supported us with setup and training when we were new to the tool. However, what stood out the most was personal support through a dedicated account manager who was always ready to assist with any questions or issues.
On the other hand, Yext is slightly behind in its support ratings. When we faced any issues, we were able to get decent support from the Yext support team through chat and email channels. Its training and setup support were very helpful when we started working on the tool. However, while Yext provides excellent support, it lacks the personal touch of a dedicated account manager.
SocialPilot Reviews is a review management tool that provides one of the best customer support. If you need help, you can just chat or email their friendly experts, who are ready to answer your questions and guide you through the process.
Moreover, we found that it provides a dedicated account manager who can help you every step of the way. Your account manager is always just a message away, ready to help with technical challenges or offer expert advice.
Both Yext and Reputation seem to have identical social media management features; however, in our opinion, Yext is slightly better, especially for businesses with larger budgets and more extensive needs, because of its high cost.
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SocialPilot Reviews |
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| Visit Website | Visit Website | 14 Days Trial |
Reputation makes managing your social media presence easy. In addition to review management, Reputation’s social media management tool assisted us to stay on top of our online presence. It enabled us to easily schedule and publish posts across multiple social media platforms, aiding us to keep our content fresh and consistent without any issues.
In addition, we were also impressed by Reputation’s amazing analytical ability to access how the audience is engaging with the posts, from likes and comments to overall campaign performance. Moreover, it supports teamwork and real-time collaboration to make it seamless to review, approve, and perfect the content together.
At the same time, Yext provides a comprehensive suite of social media management tools. It
allowed us to schedule posts, analyze performance, manage direct messages, and collaborate with our teams. Additionally, Yext’s AI-powered content generation feature improves the content creation process, enabling you to generate, schedule, and publish content across multiple platforms.
SocialPilot is not just a review management tool. Unlike many other review management platforms, SocialPilot Reviews has social media management capabilities. Its comprehensive platform is developed to simplify and streamline social media management.
While using the platform, we leveraged features like bulk scheduling, AI-powered content generation, and robust analytics to plan, execute, and measure their social media campaigns.
Key Benefits:
- Save time and effort with bulk scheduling and automated tasks.
- Collaborate seamlessly with team members and clients.
- Track performance analytics and reporting.
- Boost creativity with AI-generated content ideas.
- Engage your audience through a unified social inbox.
4. Pricing Comparison
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Yext |
Reputation |
SocialPilot Reviews |
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Emerging
$16/per month
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Custom
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Starter
Free
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Essential
$26/per month
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Custom
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Pro
$25.5/per month
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Complete
$40/per month
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Premium
$76/per month
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0 Days Free Trial
No Credit Card Required
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0 Days Free Trial
No Credit Card Required
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14 Days Free Trial
No Credit Card Required
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| Visit Website | Visit Website | Start free Trial |
Yext offers four pricing options, from the affordable Emerging plan ($4 per week) to the more comprehensive Complete plan ($10 per week). They also provide a Premium plan ($19 per week) for those who need even more advanced features.
On the other hand, Reputation has custom pricing plans. You can contact their sales team to discuss your requirements and finalize a personalized pricing plan.
SocialPilot Reviews offers two pricing plans: Starter and Pro. The Starter plan is free, making it an excellent option for businesses just starting. While the Pro plan offers additional features and benefits, it’s still affordable at just $25.5 per month, making it accessible to companies of all sizes.
Conclusion: Our Final Say
At this point, we can say that both Yext and Reputation are powerful platforms with different features to boost your online customer review management. Yext is endowed with automation features, making it a time-saving option for your businesses. Its comprehensive review and social media management tools, along with AI-powered content generation, make it a good choice for big organizations with larger budgets.
On the other hand, Reputation.com provides strong support with a dedicated account manager and robust analytics, making it suitable for you if you seek personalized service and deeper insights into customer sentiment. While we talk about Yext vs Reputation.com, SocialPilot Reviews comes up as a strong alternative to both, providing a fine balance of review management and social media tools.
For those looking for an affordable alternative, SocialPilot Reviews offers a fantastic balance of review management and social media tools. Starting at just $25.5 per month, it’s a great choice for smaller businesses and marketing agencies looking for a comprehensive, budget-friendly solution.
