Review management is an important aspect of online reputation management. So, when it comes to assisting your business in managing the online presence across different locations, platforms, and brands, Yext normally emerges as a strong alternative.
Yext monitors, analyzes, and reports customer engagement and sentiments for businesses like yours. This helps identify issues and take corrective actions to enhance the customer experience.
While it is a great tool, there are plenty of affordable and incredible Yext alternatives too. In this article we will take you through user feedback about Yext and its alternatives that can offer more modern AI-based automated solutions.
Why Consider Yext Alternatives?
While Yext may be a leading solution in its space, it comes with drawbacks. These limitations can lead users to seek out alternative solutions. So, what are some of the main drawbacks of Yext? Let’s explore them.
- Cost-Effectiveness: Yext can be expensive, especially for small businesses. Yext alternatives might offer more affordable pricing plans that better fit your budget.
- Feature Offerings: While Yext provides a comprehensive suite of tools, some alternatives offer features that are more suited to your specific requirements.
- Customer Support: Yext users have reported that its customer support service can be slow at times. Alternatives to Yext can offer much better and more responsive support services.
- User Interface: Since Yext is a comprehensive tool, its interface can be confusing for many. It is important to know that many Yext alternatives provide a more intuitive and user-friendly experience.
- Flexibility and Customization: Depending on your business requirements, other platforms might offer more flexibility and customization. In fact, platforms such as Vendasta and SocialPilot Reviews offer white-label capabilities.
Now after understanding the reasons to consider alternatives to Yext, let us discuss some of the best Yext alternatives for your business.
How we analyze and select these tools:
Our process of curating a list of relevant tools involves thorough research and evaluation. Factors considered include platform compatibility, automation, content creation, visualization, analytics, collaboration, pricing, scalability, and user experience. These tools, curated by seasoned professionals, empower marketers with valuable insights to make informed decisions and scale their businesses.
Top Yext Alternatives Comparison at a Glance
When looking for alternatives to Yext, you will find several best review management platforms that provide the same features at great value. Whether you are after affordable pricing, automation, more integrations, or a more user-friendly platform, these tools can help you manage and enhance your online presence effectively.
In this blog, we will talk about 7 Yext alternatives. However, here is a table comparing key functions and features of the best five review management tools from our list.
 SocialPilot Reviews |
 Yext |
 Birdeye |
 Podium |
 Vendasta |
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| Pricing | $25.5 per month | $199 per month | $289+ per month | $399 per month | $799 per month |
| Best for | Marketing Agencies, SMBs, Multi-Location Brands | Large Enterprises, Mid Size Businesses and Non-Profits | Local Businesses, Large Enterprises, Mid Size Businesses, Non-Profit and Multi-location Brands | Marketing Agencies, SMBs, Multi-Location Brands & Professionals | Large Enterprises, Mid Size Business, Small Business |
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7 Best Yext Alternatives for All Business Types
Best Yext Alternative Tool for:
Marketing Agencies, SMBs, Multi-Location Brands & Professionals.
Star Rating:
4.5/5 star (G2), and 4.4/5 star (GetApp).
Apps:
Android and iOS Mobile App and Web application.
Review Platforms Supported:
Facebook and Google Business Profile
SocialPilot Review Features Better than Yext
Improve your brand’s reputation with SocialPilot Reviews, a pocket-friendly, feature-packed, and user-friendly tool for managing online customer reviews.
- Smart Campaign Automation
- Cost-Effective Pricing
- Reviews Publishing on Social Media
- AI Review Response
- Twilio Integration for SMS
- Unlimited CRM Integrations With Zapier
- Team and Client Collaboration
- Set-Up Multiple Location
- Social Media Scheduling
- White Label Dashboard
- Clean User Interface
- Social Media Analytics and Reporting
- Easy to Use
- On-Demand Customer Support
Pros
- Power your review generation with automated email and SMS campaigns. Give a boost to your review volume with minimal effort and time.
- The easy to use interface, helps you to quickly set up and manage review generation campaigns in no time.
- Benefit from the intuitive centralized dashboard and manage reviews from various platforms in one place, simplifying the process of monitoring and responding to customer feedback.
- Dedicated account managers provide you with support whenever you need it.
- Access comprehensive analytics to track and analyze the performance of your review generation.
- SocialPilot Reviews offers budget-friendly plans starting at just $25 per month, making it accessible for businesses of all sizes.
- Enjoy the added benefit of social media management, allowing you to schedule, publish, and analyze posts effortlessly.
Cons
- It provides integration only for Google Reviews and Facebook, the two major review platforms.
- As of now SocialPilot does not provide review performance analytics. However, it provides crucial data related to review collection campaigns.
Our Experience
SocialPilot Reviews is a great alternative to Yext for agencies, small businesses, and multi-locational brands. With its user-friendly interface and powerful features, it outshines Yext in many review management.
It makes review collection seamless with email and SMS campaigns, maximizing your review volume effortlessly. Its integration with Twilio for SMS ensures fast and reliable delivery of review requests.
Another amazing feature of SocialPilot Reviews is its fantastic ability to take care of multiple locations and brands at once. Also, thanks to its user-friendly interface, it helps you to quickly set up multiple brands, locations, and contacts without any learning curve.
Its ability to promptly address feedback with AI-driven responses is also a standout feature. With SocialPilot Reviews, you can go on to respond to reviews quickly and in a tone that you like, ensuring customers feel heard and valued. In addition, the White label dashboard adds a professional touch, allowing you to present a branded experience to our clients.
The competitive and transparent pricing is a significant advantage. SocialPilot Reviews offers competitive and transparent pricing, with a free Starter plan and a Pro plan at just $25.50 per month, providing excellent value. This clear, upfront pricing, along with superior features, makes SocialPilot Reviews a better tool.
SocialPilot Reviews Pricing
Choose from SocialPilot Reviews’ Starter plan, which is free for one brand and includes basic features, or the Pro plan at $25.50/month (billed annually) for unlimited brands, team management, and additional features.
Choose any of the two plans that fit your needs:
- Starter: Free for one brand to help you get started.
- Pro: $25.50/month with unlimited user access.
SocialPilot Reviews combines affordability with powerful features, making it a leading option for managing online reviews.
Overall Verdict
SocialPilot Reviews stands out as a budget-friendly and intuitive alternative to Yext. SocialPilot’s features, like easy campaign management, AI responses, White label capabilities, and comprehensive social media management, make it perfect for businesses and agencies.
Yext, on the other hand, has robust integration capabilities, AI-powered review response suggestions, and analytics, which are ideal for bigger enterprises but at a higher cost. It excels in its ability to integrate easily with various CRM and customer service tools, making it a better choice for businesses requiring advanced features and extensive customization.
Best Yext Alternative Tool for:
Large Enterprises, Mid Size Businesses, and Small Businesses
Star Rating:
4.5/5 star (G2), and 4.3/5 star (GetApp).
Apps:
Android and iOS Mobile App and Web application.
Review Platforms Supported:
Facebook, Google Business Profile, Yellow Pages, BBB, DealerRater, and more.
Key Features:
- AI Review Replies and Automation: Podium has incredible AI and automation capabilities which can help you save time. The automated review invites and reminders helps you never miss out on getting more ratings.
- Contact Profiles: With Podium, each review is automatically synced with your customer profiles, which are securely stored on the platform.
- Review Reporting: It allows you to easily track the sources of your reviews and monitor how your reputation improves over time.
Pros
- Podium is easy to use. You can easily send review requests through SMS or email, making it simple to gather feedback from your customers.
- The application can be accessed seamlessly from any device, which is a great convenience for teams.
- Podium is a one-stop shop for responding to customer feedback. Whether positive or negative, Podium makes interacting with customers effortlessly.
Cons
- The high price of Podium makes it suitable for large businesses that can afford to use it.
- Podium has a steep learning curve. This makes it difficult for new users to quickly understand and effectively use its range of features.
- Podium is a large company with support that tends to be slow and often lacks sufficient information to assist effectively.
Our Experience
In our experience, using Podium can be a game-changer for you especially if you are a big business that can afford its high price.
The platform excels in gathering customer feedback through SMS, making it super easy to connect directly with customers. The platform’s analytics capabilities provide insightful data on review performance, helping businesses to identify trends, monitor customer sentiment, and make informed decisions to improve service quality.
Podium’s integration capabilities with existing systems ensure a smooth adoption process, while its user-friendly interface makes it accessible for teams to navigate and utilize effectively.
Businesses across various industries can benefit from Podium’s focus on enhancing local SEO through positive reviews and its ability to centralize review management tasks. Whether it’s improving customer satisfaction, boosting online visibility, or refining service offerings based on feedback, Podium stands out as a robust solution.
Overall Verdict
Podium is one of the excellent options for reputation management, since it offers capabilities such as rating and review management, engagement management, communication through text SMS, managing contact lists via phone calls and much more. One of its standout features is its instant AI-powered replies which help you in writing personalized responses to customer comments in seconds, so that you can save time.
Additionally Podium does great in contact profile management. It not only keeps the list updated and organized but also syncs all the reviews with your customer profiles and stores the information securely. Despite all its benefits, keep in mind that Podium is one of the most costliest review management platforms out there.
On the other hand, Yext is another notable platform that shines when it comes to review management. Yext helps by allowing businesses to track, respond and gather reviews from a centralized platform. Its tracking capabilities makes sure that you never miss a feedback and respond to them using AI to write personalized responses with the click of a button.
In addition, Yext helps in generating new reviews through automated requests, encouraging satisfied customers to share their positive experiences. By providing detailed analytics and insights, it aids businesses to understand their review landscape and make data-driven decisions to boost their online reputation.
Best Yext Alternative Tool for:
Local Businesses, Large Enterprises, Mid Size Businesses, Non-Profit and Multi-location Brands
Star Rating:
4.8/5 star (G2), and 4.7/5 star (GetApp).
Apps:
Android and iOS Mobile App and Web application
Review Platforms Supported:
Google Business Profile, G2, Capterra, and more
Key Features:
- Customer Communication: With Birdeye, you can seamlessly connect with your customers and talk to them in real-time while monitoring their feedback from all the review sites.
- Respond to Customers: Respond to all your customers wherever they leave a review. Personalize your responses at scale with the help of AI and generate error-free responses.
- Generate New Reviews: Automatically generate new reviews and enhance happy customers’ voices across multiple review platforms.
Pros
- With Birdeye, you can easily keep an eye on the competitors to track their reviews and ratings.
- Birdeye provides a comprehensive overview of all our customer reviews across multiple platforms, saving hours that would otherwise be spent going through multiple review sites.
- With just one click, you can turn your best reviews into powerful posts with the help of easy-to-use templates.
Cons
- Birdeye may seem less intuitive, and therefore, it may require a period of learning and adjustment. You may need to refer to a guide or contact their customer service.
- Sometimes, the reviews, specifically from Google Business profiles, do not sync properly. This may lead you to miss out on important feedback from your customers.
- The pricing for Birdeye may seem quite expensive given the features offered, starting at $289 per month.
Our Experience
In our experience, Birdeye is one of the effective alternatives to Yext. The platform scores ten on ten at aggregating reviews from multiple review management platforms into a single, user-friendly interface, saving you hours that would otherwise be spent logging into different sites.
Like many other platforms, Birdeye also has an automated review request and response system. The analytics capability offers deep insights into customer sentiment and review performance. This can help your business to identify trends and make informed decisions to improve service quality.
Additionally, Birdeye integrates easily with third-party applications, ensuring you a smooth workflow.
Overall Verdict
Yext is a fantastic tool for businesses that want to boost their local listings and digital presence. It helps businesses manage their information across various directories. Yext’s integration with social media and advertising platforms makes it a robust choice for digital marketing. Plus, with its low software failure risk, you get a reliable tool for maintaining your online reputation.
Birdeye, on the other hand, is designed to streamline the process of gathering and responding to customer feedback. With automated review requests and centralized review management, Birdeye saves businesses a lot of time. The platform also provides detailed analytics, offering insights into customer sentiment and helping businesses make data-driven decisions to improve service quality.
Best Yext Alternative Tool for:
Large Enterprises, Mid Size Business, Small Business
Star Rating:
4.5/5 star (G2), and 4.4/5 star (GetApp).
Apps:
Android and iOS Mobile App and Web application.
Review Platforms Supported:
Bing, Glassdoor, Google Business Review, and more.
Key Features:
- Review Request: The tool gives you the ability to respond to customer reviews and enhance your loyalty. You can utilize the response templates to reduce the response time from your end.
- Monitor Progress: Track and monitor the progress of the review requesting campaigns with real time review measurement. You can manage all the reviews earned across platforms on just a single dashboard.
- Review Response: The tool gives the ability to respond back to customer reviews and enhance your loyalty. You can utilize the response templates to reduce the response time from your end.
- Review Performance Measurement: The reputation score displays the online performance at a glance with comparative competitor scores. Also, tracking the review rating, volume, and trends related to a brand or location gives insights into your online reputation.
Pros
- Provides suggestions that are actionable and can help in enhancing your ratings across review platforms.
- Gives excellent customer support quickly, often connecting you with the right teams whenever required.
- It collects necessary customer data and generates customizable reports tailored to each user’s needs.
Cons
- While you can filter review platforms and access the feedback, it does not let you collect and respond to feedback directly.
- Often, the platform is seen to work slowly, causing delays in everyday tasks.
- The platform is technical and complex, potentially leading to false positives, so complementing it with human oversight is advisable.
Our Experience
Reputation is a great tool for businesses like yours that want to enhance their online presence. In our observation, it is one of Yext’s best competitors. With its centralized review management, it makes tracking and responding to reviews from multiple sources in one place easy. It has an excellent sentiment analysis tool that can help you understand customer feedback and trends and help you respond correctly, leading to improved customer satisfaction.
Reputation excels in generating authentic positive reviews, which can help boost online ratings and visibility. The platform enables you to ensure that the customers feel they are heard and prioritized.
Another exciting feature of Reputation is that it helps you keep a check on your online reputation with its reputation score mechanism. The feature provides quick insight into businesses online performance as compared to competitors, highlighting the areas for improvement.
As discussed with features such as customized central dashboard and automated responses, the review platform comes up as an efficient and user-friendly platform. Whether it’s improving online reputation, increasing customer satisfaction, or enhancing visibility, Reputation offers a set of solutions for businesses of all sizes.
Overall Verdict
When we talk about Yext and Reputation, both the platforms offer solutions for review management but cater to slightly different needs. Reputation is a better fit if you are looking for a comprehensive reputation management tool that also provides detailed analytics and performance tracking.
Reputation also provides comprehensive sentiment analysis and review generation, which help businesses understand and respond to customer feedback efficiently. It excels in managing reviews across multiple platforms and offers a reputation score to track performance against competitors.
On the other hand, Yext excels with its AI-powered features, making it a strong choice for businesses that need scalable tools for review monitoring and response.
With automated review tracking and sentiment analysis, Yext offers a comprehensive dashboard for centralized management across platforms like Google and Facebook. However, due to its high cost, it may be better suited for businesses with larger budgets and more extensive needs.
Best Yext Alternative Tool for:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Star Rating:
4.3/5 star (G2), and 4.4/5 star (GetApp)
Apps:
Web application
Review Platforms Supported:
Facebook, Google Business Review, and more
Key Features:
- Reputation Management: With Moz Local you can read, monitor, and respond to reviews on multiple sites from just one single dashboard. The tool also helps you to quickly respond to positive and negative feedback so that you can nurture a positive customer experience and enhance loyalty.
- Notifications and Alerts: This feature serves the need for improving the review response time by giving on-time alerts of new customer reviews about your business across multiple sites.
- Track Sentiments and Trends: The feature helps to tap into the sentiments and trends by tracking the reviews, common keywords in reviews and the nature of feedback over a period of time.
Pros
- Moz Local is easy to use for all big or small businesses. It implements quickly even with multiple locations.
- The centralized dashboard allows for easy monitoring and response to customer reviews, enhancing overall reputation management.
- The platform provides insights and analytics on review performance, helping businesses identify trends and areas for improvement in their customer service.
Cons
- The customer service of Moz Local is not the best. This can be frustrating if you need quick service.
- Occasionally, data from the tool that is used to assess competition is not correct. There are several differences if you compare the data with that from review platforms.
Our Experience
In our exploration of Moz Local, we see that it stands out for its user-friendly interface and features designed to streamline review management across various platforms.
Like many other review management platforms, Moz Local also has an excellent centralized review monitoring and response dashboard, allowing businesses like yours to save time and being proactive in engaging with negative customer reviews.
If you are a small business, the tool helps in optimizing local SEO by ensuring data accuracy across directories, thereby boosting visibility in local search results.
One of Moz Local’s strengths lies in its insightful analytics tools, providing actionable insights into review performance and customer sentiment trends. These analytics empower businesses to identify strengths, address areas for improvement, and make informed decisions to enhance service quality and customer satisfaction.
Overall Verdict
If you are a big company with a presence in different locations, Yext might be the best choice. Yext is like the Swiss Army knife of local SEO, handling a lot of information, listings and reviews across the web. However, it can be a bit complex to set up.
On the other hand, Moz Local is a trusted tool. It is easy to use, especially if you are a small business with fewer locations. Moz Local helps you manage your online listings and reviews, but it might not have all the features that Yext has.
Best Yext Alternative Tool for:
Large Enterprises and Mid Size Businesses
Star Rating:
4.6/5 star (G2), and 4.7/5 star (Capterra)
Apps:
Android and iOS Mobile App and Web application
Review Platforms Supported:
Facebook, Google Business Review, and more
Key Features:
- Helps in Listening: The tool gives listening superpowers. This can help you to listen to everything people have to say about you. From tweets to blogs, it catches all.
- Review Check: Brand24 provides a full picture of your online reputation. It helps you to check positive and negative feedbacks and where you need to improve.
- Quick Response: It also helps quickly respond to the customers. With the help of AI capability, you can respond back quickly.
Pros
- With exceptional review management capabilities, Brand24 helps collect reviews and optimizes the time spent on them.
- The platform makes it easy for users to set up custom monitoring preferences. Real-time tracking gives up-to-date insights into social media mentions and discussions.
- The customer support is well trained and very quick. They provide support in setting up customized campaigns.
Cons
- Some features of the platform are only available for enterprise accounts, which are a bit pricey at $399.
- The Facebook and Instagram integration may seem sluggish. Moreover, it can not track reels and stories.
Our Experience
In our opinion, Brand24 is a viable option for social listening and brand monitoring. Its platform’s intuitive interface and power-packed features make it easy to track online mentions across various channels. The centralized dashboard enables businesses to monitor and respond to customer’s feedback in real-time, supporting proactive engagement.
The sentiment analysis and automated reporting provide useful insights related to customer trends, helping in the identification of strengths and areas for improvement. This enables informed decision-making for enhancing online brand presence and customer satisfaction.
For small businesses, Brand24 is a good review management platform for boosting visibility and optimizing social media strategies. The real-time tracking and automated reporting can help you stay ahead of trends and maintain a strong brand image.
Our Verdict
It is clear that both tools excel in their respective areas but serve different purposes. For instance Yext helps in managing online reputation and local SEO. Its strength lies in its ability to maintain consistent business information across multiple directories and platforms, improving visibility in local searches. Yext’s robust review management features provide seamless centralized monitoring and response capabilities.
On the other hand, Brand 24 is another good alternative to Yext. It helps in tracking online brand mentions, reviews, customer sentiments and more. Apart from helping in gathering and responding to reviews, the analytics help businesses stay on top of trends and maintain a positive brand reputation.
Yext could be your choice if your primary goal is to enhance local SEO, manage reviews, and maintain accurate business listings. You can opt for Brand24 if you need a powerful tool for social listening and online reputation management.
Best Yext Alternative Tool for:
Large Enterprises, Mid Size Business, Small Business
Star Rating:
4.5/5 star (G2), and 4.5/5 star (Capterra)
Apps:
Web application
Review Platforms Supported:
Facebook, Google Business Review, and more
Key Features:
- Review Management: The tool helps to collect, analyze, and respond to customer reviews. The advanced AI-powered tool helps to respond and collect reviews quickly.
- White-Label Solution: The platform allows you to rebrand and offer review management capabilities under your own name.
- AI-Powered Review Analysis: Vendasta uses AI power to analyze customer reviews, sentiment, keyword trends, and overall customer satisfaction.
Pros
- Vendasta provides a centralized platform that simplifies the process of review monitoring, responding to, and analyzing reviews from various sources.
- The platform provides automation tools for gathering reviews from customers. The customizable templates can help your business to increase the volume of reviews and ensure a steady flow of feedback.
- The tool offers robust customer support with resources like email support, chat, and help documents.
Cons
- Vendasta’s pricing can be relatively high, and the cost may not be transparent upfront. Some businesses may find it difficult to afford all features at $799.
- While it integrates well with most of the third-party platforms, some users complaint about integration issues with less known third-party tools.
- Vendasta is a comprehensive tool with multiple features. It can be complex for some users to navigate and may also require a gentle learning curve for some.
Our Experience
We found that Vendasta helps in ensuring that you are found easily. It has the capability to better your review management process through its user-friendly interface. The tool allows users to efficiently monitor reviews across multiple review sites such as Google, Yelp, Facebook and more.
A standout feature of the Vendasta in our opinion was the ability to categorize and prioritize reviews based on sentiments. This helps address the negative comments promptly and capitalize on positive ones. The automated response features save valuable time while maintaining a professional tone.
Moreover, Vendasta has analytical capabilities, which provide great insights into customer sentiments, helping in the identification of areas of improvement. It may help you to know that Vendasta is among the few platforms that have White Label capabilities and, hence, can be instrumental in supporting the brand image through customizations as per your business branding.
Last but not the least, the AI capabilities of the platform helps in streamlining the workflow, automatings activities such as sentiment analysis and review response.
Our Verdict
When we compare Yext with Vendasta, the former comes out as a complete package. Yext, though expensive, helps track, gather, and respond to customer reviews across multiple platforms more effectively. It also boasts a detailed analytics feature to measure your performance.
On the other hand, Vendasta provides a versatile platform that helps in review and listing management while also integrating AI tools that allow you to scale your business efficiently, saving time and resources. It’s a very good option if you want an all-in-one solution that covers everything from review management to marketing automation.
Also, with White Label capabilities of Vendasta, you can build a martech platform under your brand and resell digital products from Vendasta’s marketplace.
Conclusion
Choosing the right review management platform is crucial for businesses looking to enhance their online reputation. While Yext is a popular choice, these alternatives to Yext offer competitive features, often at more affordable prices.
By carefully evaluating your business needs, budget, and desired features, you can select the ideal platform from our list of top Yext alternatives. Remember, a strong online presence can significantly impact customer acquisition and satisfaction.
Frequently Asked Questions
What is Yext Review?
Yext is an AI-powered solution that provides support to you in managing customer reviews more efficiently to deliver a positive customer experience across multiple locations.
Why do I need Yext alternatives?
Yext Reviews is a great review management platform. However, high prices, complexity, and mediocre customer support prompt businesses to explore user-friendly and budget-friendly alternatives for review management.
What is better than Yext?
When exploring alternatives to Yext, it's essential to consider factors like customer service, automation and AI capabilities, and multi-location dashboards. SocialPilot excels in all these areas. Other competitors of Yext include Birdeye, Reputation, and Podium.
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