Elevate Review Management with AI
Best For : Local Businesses, Large Enterprises, Mid Size Businesses, Non-Profit and Multi-location Brands
Pricing: $299
How We Analyzed Birdeye
Our review of Birdeye combines an in-depth evaluation of its features, usability, and pricing with insights from trusted sources like G2, Trustpilot, and Capterra. We explored its review management tools, customer engagement features, and integrations with platforms like Google and Facebook. Additionally, we assessed its reporting capabilities to help businesses enhance their online presence. This analysis is designed to guide businesses in determining if Birdeye will meet their reputation management needs.
| Number of Reviews | 2907 |
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| Minimum Pricing | $299/Month |
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| Social Media Management |
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| Best For | Local Businesses, Large Enterprises, Mid Size Businesses, Non-Profit and Multi-location Brands |
Birdeye offers powerful tools for managing local SEO and online reputation of your business. In this summary, you can see a quick breakdown of the key features we experienced with both platforms.
Are you looking for a personal assistant to assist you with enhancing your online reputation, collect and analyze customer reviews, and even help respond to them? Birdeye does exactly that for you.
Birdeye is a versatile, AI-powered platform designed to help businesses in their online reputation management effectively. It is capable in both review management and social media management and therefore it can be used by local businesses, large enterprises, non-profits, and multi-location brands for collecting, analyzing, and responding to customer online reviews across platforms.
Whether dealing with negative feedback or showcasing positive reviews, Birdeye ensures businesses maintain a strong online presence. Rated highly by G2, it’s a one-stop solution for improving brand image and fostering growth.
Pros
Cierra S.
Birdeye makes everything incredibly organized and makes it easy to see what reviews have a response and what needs attention. One of my favorite features is the ‘internal notes’ the staff can put on reviews, messages, or direct feedback. This makes it super easy to monitor the staff I oversee. I also enjoy the amount of feedback the Birdeye team provides. Review collected by and hosted on G2.com.
Cons
Verified User in Medical Practice
The format to review is different from what we were shown at the time of purchase. We really liked the stars that popped up and the patient just had to click on the stars and it sent them straight to google or if low starts to our office email. This is not what our patients are seeing though. They get 2 green bars and a red bar. It’s not as visually stimulating or easy to navigate. And although we have a decent click rate, rarely does someone actually follow through and navigate where to leave a review after clicking on the bar.
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| Manage Multiple Review Sites |
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We tried Birdeye review management, and we were very satisfied with its user-friendly interface and features that ease review management. The reputation management tool helped our team to collect and track feedback from multiple review sites automatically. This way it was helpful in staying updated on both positive and negative feedback.
Moreover, responding to online reviews was very seamless, thanks to its automated response feature, which saves time while maintaining engagement with customers. Additionally, sharing positive reviews on social media with Birdeye is seamless, making it easy to build trust and strengthen the brand’s online reputation.
Birdeye is a great tool to help you with customer review collection across multiple platforms. It follows a proactive approach to generate more reviews to help enhance review frequency. You can use its intuitive platform to trigger automated review requests via email, SMS, or in-app notifications.
These requests can be customized, enabling you to write personalized messages that resonate with your customers. With Birdeye you can also ensure consistent review collection across all your touchpoints, maximizing your online reputation and driving more customer engagement.
Keeping track of your business reviews is important for managing your online reputation, whether they’re from your Google Business Profile, Yelp, Facebook, or other review platforms. We found that Birdeye simplifies review monitoring, making it easy to keep a pulse on your online reputation through a centralized dashboard.
This centralized view empowers you to track customer sentiment in real-time, respond to feedback promptly, and identify areas for improvement across all your online channels. By staying ahead of customer feedback, you can effectively manage your online reputation and build stronger relationships with your customers.
Responding to reviews is very important since most of your customers expect you to respond to their feedback. Birdeye empowers businesses to effectively manage customer reviews with a package of powerful response tools. It provides standardized templates to ensure consistent messaging, while automated responses streamline the process for both positive and negative feedback.
The AI-powered response generator of Birdeye develops personalized replies promptly, saving time and enhancing customer engagement. By using these features, businesses can build stronger relationships, improve customer satisfaction, and showcase their commitment to providing exceptional service.
We know that showcasing customer reviews on websites is a great way of building trust and credibility with your potential customers. But what if I told you that you can now do this using Birdeye’s Review Widget.
It also offers several options, like a simple badge to highlight your overall rating, a feed for individual reviews, or a carousel for rotating reviews. You can even display reviews in a grid or slider format. The widget is fully customizable, so you can match it with your site’s branding by adjusting colors and text.
Integration is also super easy; just embed the widget using an iframe, JavaScript, or API and flaunt those positive customer reviews directly on your website.
Birdeye’s Review Analytics and Reporting feature provides businesses with powerful insights to track their review performance across multiple platforms. You can easily monitor and measure customer feedback, response times, and overall ratings to improve customer engagement.
Plus you can also generate reports that are completely customizable, so you can focus on your key metrics relevant to your business goals.
These reports can also be shared directly with clients to keep them informed. If you are an agency, use Birdeye’s white-labeling to customize reports and interfaces with your branding. This will help you maintain a consistent brand experience when working with clients.
Birdeye connects with more than 3,000 software systems, simplifying the process of gathering new reviews, boosting online visibility, optimizing operations, and driving revenue growth. Some of the notable integrations include Google Workspace, Salesforce, Zendesk, Slack, and HubSpot, among others.
These integrations make it easier for teams to manage customer interactions, track feedback, and communicate efficiently across platforms. For more details, check out their full list of integrations.
Birdeye provides live chat support so that you can get quick responses to any platform related problem. You can also reach out to the support team through email, if that is your preferred channel.
Also, Birdeye not only gives training and setup support, it also ensures a smooth experience with dedicated account managers. This ensures you have a dedicated point of contact to address your unique needs.
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Birdeye is a comprehensive review management tool which also has social media management tools. In our experience, the Birdeye social media management tool can help to easily schedule and publish posts across social platforms, ensuring our content remains fresh, relevant and consistent with least efforts.
We also found that Birdeye offers robust analytics to monitor audience engagement, tracking metrics such as likes, comments, and overall campaign performance. Its real-time collaboration tools also streamline teamwork, allowing teams to effortlessly review, approve, and refine content.
Starter
$299
Per MonthFeatures
Growth
$399
Per MonthFeatures
Starter
$499
Per MonthFeatures
Birdeye offers a range of plans to suit different business needs. These pricing plans offer access to powerful features, including review monitoring, review collection, feedback response, social media tools, and more designed to help businesses improve their online presence and reputation.
There is no one-size fits all. Every business or individual has multiple sets of requirements, and compares multiple review tools before selecting one. Explore our comparison table for a detailed breakdown of key features to help you make an informed decision. The table here compares Birdeye and its alternatives—SocialPilot Reviews, Swell, Podium, and Yext—based on pricing, features, ease of use, and support.
 SocialPilot Reviews |
Birdeye |
 Yext |
 NiceJob |
 Podium |
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| Pricing | $25.5 per month | $289+ per month | $199 per month | $174 per month | $399 per month |
| Best for | Marketing Agencies, SMBs, Multi-Location Brands | Local Businesses, Large Enterprises, Mid Size Businesses, Non-Profit and Multi-location Brands | Large Enterprises, Mid Size Businesses and Non-Profits | Large Enterprises, Mid Size Businesses, Non-Profit, and Small Businesses | Marketing Agencies, SMBs, Multi-Location Brands & Professionals |
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While here we have talked about the best Birdeye alternatives, if you are looking for more options to streamline your review management process, there are several tools that cater to different business needs.
Imagine having a tool that seamlessly connects you with your customers and gathers their genuine feedback. SocialPilot Reviews does just that. It simplifies the process of reaching out to customers and encouraging them to share their experiences online. By enhancing your online reputation, you can attract more customers and grow your business.
SocialPilot Reviews offers robust review management support, including:
SocialPilot Reviews is intuitive and easy to use. You can quickly set up campaigns and manage brands, locations, and contacts effortlessly. A standout feature is its dedicated account manager, providing prompt support for any questions or issues.
After using SocialPilot Reviews for a few days, we were impressed by its user-friendly interface and powerful features that streamline review management. The tool automatically collected and monitored reviews across platforms, keeping us informed about all feedback, both positive and negative.
Megan H.
It’s the most upfront pricing of any platform, fits exactly what I need and is really affordable. Blows competition out of the water in that sense! I use it to manage around 120 different location pages for a large retailer and am able to group them by franchise group so it is super organized in that way. It was really easy to set up groups and get all my pages connected. Customer support is SO fast to respond whenever I need specific help on something. I use this platform nearly every work day.
Overall Verdict
Birdeye is a comprehensive and powerful reputation management platform ideal for local businesses, large enterprises, and multi-location brands. It stands out with its AI-driven tools for collecting review ratings, monitoring, and response, as well as its seamless integration with social media to boost online visibility.
The platform’s ease of use, intuitive interface, and strong customer support make it a valuable tool for businesses looking to enhance their online presence. However, Birdeye does face integration challenges, particularly with third-party tools, and can have a steep learning curve for new users.
Despite these drawbacks, Birdeye is a solid choice for businesses that need an all-in-one solution for reputation and review management.
Birdeye is a comprehensive platform that helps you to enhance your online reputation, engage with customers, and gain valuable insights to help grow and thrive. As a business you can leverage Birdeye to track and respond to feedback across various platforms, connect with prospects through digital channels, and gain a deeper understanding of customer experiences.
Birdeye is a great platform that provides exceptional customer experience with a variety of features and capabilities. It is recommended for listing and reputation management.
Birdeye offers three pricing plans to cater to different business needs. The Starter plan starts at $299 per month, while the Growth plan is priced at $399 per month, and the Dominate plan costs $499 per month.
SocialPilot Reviews is a strong alternative to Birdeye, offering an intuitive, cost-effective solution for review management. It allows businesses to collect, monitor, and respond to reviews across multiple platforms with AI-powered response tools. Additionally, SocialPilot provides social media management features like scheduling, analytics, and collaboration, making it ideal for marketing agencies, SMBs, and multi-location brands.
In our opinion, Birdeye's most popular feature is its AI-powered review response tool. It helps to quickly generate personalized responses to customer reviews, saving time while maintaining engagement, and can be easily modified or regenerated as needed.
