Online competition is heating up, and customers are becoming increasingly savvy. With 81% of retail shoppers researching online before buying, managing your online reputation is crucial for boosting your social proof and online visibility.
This is where Podium vs Birdeye comes in. These two powerful review management tools can help you elevate your online business reputation.
In this blog, we’ll delve into the benefits of both Podium and Birdeye, helping you decide which one is the best fit for your business. Let’s explore how these tools can propel your business to new heights.
Quick Summary Of Podium Vs. Birdeye
Podium and Birdeye both provide powerful tools for managing local SEO and online reputation, but they each excel in different areas. In this summary, we’ll give you a quick breakdown of the key features we experienced with both platforms.
 Podium |
 Birdeye |
 SocialPilot Reviews |
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| Number of Reviews | 1795 | 2907 | 812 |
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| Minimum Pricing | $399/Month | $299/Month | Free |
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| Best For | Large Enterprises, Mid Size Business, and Small Business | Local Businesses, Large Enterprises, Mid Size Businesses, Non-Profit and Multi-location Brands | Marketing Agencies, SMBs, Multi-Location Brands & Professionals |
| Visit Website | Visit Website | 14 Days Trial |
If you are thinking about managing your online reputation, Podium and Birdeye are two popular tools that can help.
Podium is a great choice for large enterprises and mid-sized businesses. It takes pride in its AI capability, which works 24/7, handling all your essential review management tasks. While we found it to be very good at managing reviews, it doesn’t offer social media management, unlike many of its competitors.
At the same time, Birdeye seems to be a more versatile tool. It’s suitable for local businesses, large enterprises, and even non-profits. We were not only able to handle reviews, but also excel at social media management with Birdeye. It also important to mention that, it is more affordable then Podium.
You can choose any of the two platforms depending on your business size, budget, and specific needs. In our opinion, if you’re a big business that just needs help with reviews, Podium might be the way to go. But if you’re a smaller business or need both review and social media management, Birdeye could be a better fit.
Birdeye Overview
Are you looking for a personal assistant to help you with your online reputation, collect and analyze customer reviews and even help respond to them? That’s essentially what Birdeye does for any business.
We found Birdeye AI-powered tool as a one-stop solution for managing your online presence. It helped us gather reviews from different review platform, analyze what customers are saying, and respond effectively. Whether it’s about dealing with negative feedback or sharing positive feedback, Birdeye has you covered.
G2 rates Birdeye as the most complete online reputation management platform. In our opinion, by using Birdeye, you can improve your brand image, boost customer satisfaction, and ultimately, grow your business.
Verified User in Real Estate
I love that the platform allows my colleague and me to keep track of all forms of communication for our company. In the past, reviews and comments would fall through the cracks; now, we can see and respond to all.
Podium Overview
Podium is a smart reputation management tool that can help you attract and convert new consumers. It is an AI-powered assistant that simplifies online review management, lead management, and customer communication.
We were able to gain from Poidum as its AI tool worked tirelessly to respond to leads instantly, ensuring we never missed an opportunity. It helped us to collect more reviews, boost our Google ranking, and manage all our customer interactions from one central dashboard.
In our opinion, it makes it simple to collect, analyze, and respond to customer feedback. It has one of the most intuitive platform, which was useful for monitoring online reputation, address negative reviews promptly, and share positive testimonials to build brand image and attract new customers.
Adam J.
We love that Podium is our one-stop-shop for responding to our customer feedback. Whether good or bad, Podium makes interacting with our customers a breeze.
Imagine having a tool that helps you connect with your customers and get their honest feedback. SocialPilot Reviews is that tool. It makes it easy to reach out to your customers and encourage them to share their experiences online. By boosting your online reputation, you can attract more customers and grow your business.
SocialPilot Reviews provides comprehensive review management support. It can help you with:
- Generating more reviews and engaging with the customers
- Manage online reputation for multiple brands and locations
- Collecting reviews through text and email campaigns
- Quickly responding to customers with AI-powered review response capability
- Increasing traffic and visibility with relevant reviews
SocialPilot Reviews is easy to use. You can quickly launch campaigns and easily set up brands, locations, and contacts. In addition, what stands out for SocialPilot Reviews is its prompt support from a dedicated account manager to assist you with your questions and problems.After utilizing Birdeye for a few days, we have come to admire its user-friendly interface and powerful features that simplify review management. The tool helped us to automatically collect and monitor reviews from multiple platforms, ensuring we stayed updated on both positive and negative feedback.
Megan H.
It’s the most upfront pricing of any platform, fit exactly what I need and is really affordable. Blows competition out of the water in that sense! I use it to manage around 120 different location pages for a large retailer and am able to group them by franchise group so it is super organized in that way. It was really easy to set up groups and get all my pages connected. Customer support is SO fast to respond whenever I need specific help on something. I use this platform nearly every work day.
Podium vs Birdeye: Head-to-Head Feature Comparison
1. Review Management
In the Birdeye vs Podium comparison, both platforms offer robust features for review management. Both the tools collect, monitor and respond to customer reviews, and manage multiple review sites. However, in our opinion, Podium has a slight edge due to its interactive platform and very efficient AI intelligence.
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SocialPilot Reviews |
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| Share Review on Social Media |
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| Manage Multiple Review Sites |
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| Automated AI Review Response |
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| Automated SMS and Email Campaign |
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| Visit Website | Visit Website | 14 Days Trial |
After utilizing Birdeye for a few days, we have come to admire its user-friendly interface and powerful features that simplify review management. The tool helped us to automatically collect and monitor reviews from multiple platforms, ensuring we stayed updated on both positive and negative feedback.
In addition, it made responding to reviews seamless, thanks to its automated response feature, which saves time while maintaining engagement with customers. Moreover, we found that sharing glowing reviews on social media is effortless with Birdeye, helping to build trust and enhance the brand’s online reputation.
On the other hand, we found that Podium offers deeper insights into email campaign metrics, while Birdeye provides more detailed analytics for text-based campaigns. At the same time, we were more impressed by Podium’s AI capability. With Podium’s AI reputation specialist, we were able to craft review invites and replies with customizable, personalized, and engaging responses.
SocialPilot Reviews is a great alternative to Birdeye and Podium. It is a comprehensive review management tool which helps to collect, manage, and share reviews across different review platforms. With the help of SocialPilot Reviews, we could easily generate reviews through targeted email and text campaigns and also track their progress easily.
SocialPilot Reviews is the perfect solution, whether you’re a small business aiming to boost local visibility or an agency managing multiple clients across various locations.
2. Customer Support
Birdeye seems to have a slight edge when it comes to customer support. They offer email support and dedicated account manager, which Podium lacks.
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SocialPilot Reviews |
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| Visit Website | Visit Website | 14 Days Trial |
Both Podium and Birdeye offers live chat support, so that you can get prompt answers for your questions. However, we identified that, when it comes to email support, Birdeye takes the lead. If you prefer to communicate via email, Birdeye is the way to go.
In our experience, while both platforms provide training and setup support to ensure a smooth onboarding process, Birdeye goes a step further with dedicated account managers. This means you’ll have a personal point of contact to assist you with your specific needs.
Ultimately, the best choice for you depends on your preferred communication channels and the level of support you require.
SocialPilot Reviews prioritizes customer support. Their team is readily available through chat and email to address your queries promptly. Additionally, they offer comprehensive training and setup support to guide you through the platform.
In our opinion, a standout feature of SocialPilot Reviews is Its dedicated account manager, who provides personalized assistance, from technical support to strategic advice. This ensures you get the most out of your experience with SocialPilot Reviews.
When it comes to social media management in the Birdeye vs Podium battle, Birdeye wins the round. It takes the lead in social media management as it offers features that Podium lacks, including scheduling posts, analyzing performance, and collaborating with your team
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SocialPilot Reviews |
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| Visit Website | Visit Website | 14 Days Trial |
Birdeye’s comprehensive platform makes managing your social media presence a breeze. Beyond review management, the Birdeye social media management tool kept us in control of our online presence. It allowed us to effortlessly schedule and publish posts across multiple platforms, ensuring our content remained fresh and consistent with minimal effort.
We also discovered that Birdeye offers powerful analytics to track audience engagement with posts, from likes and comments to overall campaign performance. Additionally, its real-time collaboration features make it easy for teams to review, approve, and refine content seamlessly.
On the other hand, we found that, Podium lags behind in social media management capabilities. Unlike Birdeye, Podium does not provide any support with scheduling social media posts, or providing analytics related to audience engagement. However, it does provide an inbox which you can use monitor and respond instantly to the comments and messages across channels.
In addition to being a powerful review management tool, SocialPilot also excels in social media management. Its all-in-one platform is built to simplify and streamline the process effortlessly.
We leveraged features like bulk scheduling, AI-powered content generation, and robust analytics to plan, execute, and measure their social media campaigns.
Key Benefits:
- Save time and effort with bulk scheduling and automated tasks.
- Boost creativity with AI-generated content ideas.
- Collaborate seamlessly with team members and clients.
- Track performance analytics and reporting.
- Engage your audience through a unified social inbox.
4. Pricing Comparison
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Podium |
Birdeye |
SocialPilot Reviews |
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Core
$399/per month
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Starter
$299/per month
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Starter
Free
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Pro
$599/per month
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Growth
$399/per month
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Pro
$25.5/per month
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Signature
Custom
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Dominate
$499/per month
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0 Days Free Trial
No Credit Card Required
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0 Days Free Trial
No Credit Card Required
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14 Days Free Trial
No Credit Card Required
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| Visit Website | Visit Website | Start free Trial |
Both Podium and Birdeye offer a range of plans to suit different business needs. Podium’s pricing starts at $399 per month for their Core plan, while Birdeye’s Starter plan is more affordable at $299 per month.
If you need more advanced features, Podium’s Pro plan is priced at $599 per month, and Birdeye’s Growth plan is $399 per month. Birdeye’s highest-tier plan Dominate is available for about $499 per month. While at the same time, Podium’s top most plan Signature is offered at custom pricing.
SocialPilot Reviews offers two pricing plans: Starter and Pro. The Starter plan is entirely free, making it an excellent choice for businesses in their early stages. For those looking for more advanced features, the Pro plan is available at an affordable $25.50 per month, ensuring accessibility for businesses of all sizes.
Conclusion
Deciding between Podium and Birdeye comes down to your specific requirements. If your focus is on advanced AI capabilities and robust review management, Podium could be your ideal choice. On the other hand, if you’re after an all-in-one platform with social media management, analytics, review management, and a broader feature set, Birdeye might be the better option.
For a budget-friendly alternative, SocialPilot Reviews brings a perfect balance with its AI-driven review management and social media tools. With a free Starter plan, it’s a great choice for small businesses and marketing agencies seeking a comprehensive yet cost-effective solution.
Ultimately, the best way to determine which tool is right for you is to try both platforms and see which one aligns best with your business goals and workflow.
