Birdeye Pricing Breakdown: Is it Worth the Cost?

If you’re looking for a way to boost your online reputation, get more reviews, and manage customer interactions all in one place, Birdeye might already be on your radar. This AI-powered review management tool is rated highly on G2 and is a powerhouse platform to help businesses stay on top of their online presence.

The platform works wonderfully well for local businesses, multi-location brands, and large enterprises looking to maintain a strong online presence. 

But here’s the catch—Birdeye doesn’t publicly list its pricing. Yep, no easy-to-find pricing page where you can check the numbers and compare. Instead, the cost depends on factors like your business size, the features you need, and how many locations you’re managing.

So, how much does Birdeye actually cost? And more importantly—is it worth it? 

In this blog post, we’ll break down everything you need to know about Birdeye’s pricing, what you’re really paying for, and how it stacks up against competitors. Let’s dive in!

Quick Overview of Birdeye Pricing

Birdeye offers flexible pricing models tailored to different business needs, generally categorized into Starter, Growth, and Dominate plans.

For single-location local businesses, Birdeye’s cost typically starts at around $299 per month. For this price, you get some standard functionalities that include monitoring and responding to reviews and sharing them on your website and social posts. 

Multi-location businesses or enterprises looking for advanced features or additional functionalities can opt for its Growth or Dominate plans priced at $349 and $449 per month, respectively. 

Let’s quickly go through these Birdeye pricing plans and features to get their comparative idea:

Birdeye’s pricing plans are built to scale with your business, making it flexible for companies of all sizes. With its three-tiered plans, you can choose a package that fits your needs and budget. Whether you’re looking for basic review management or an all-in-one AI-powered reputation tool, there’s an option for you.

But here’s where it gets interesting—the more locations you have, the lower would be your cost per location. Birdeye rewards growth by offering discounted pricing for businesses managing multiple locations, making it cost-effective for brands looking to scale their operations. 

Plus, every location under your account gets full access to all the features in your plan, ensuring consistency across your business.

However, while the flexibility is great, Birdeye’s lack of upfront pricing transparency can make budgeting tricky. Since multi-location discounts vary, businesses need to reach out for a custom quote, which means you won’t know your exact cost until you connect with their support team. This could be a downside if you prefer a straightforward pricing model with clearly defined costs.

Overall, Birdeye’s pricing options work best for businesses looking to scale their reputation management while optimizing costs per location. If you’re managing multiple locations, you might actually save more in the long run—but be prepared to negotiate and get a custom quote to find the best deal. 

Birdeye Pricing Plans: In-Depth Breakdown for Different Business Types

Let us now dive into the details of Birdeye pricing and talk about the best-suited plans for different business types:

1. Small Businesses

Best Birdeye Plan for Small Businesses

Essential Features:

• Review Request Automation
• Review Monitoring
• Centralized Dashboard 
• Review Sharing on Websites and Socials
• Business Listing Management
• Google My Business Profile Management
• Performance Reporting
• Mobile app Access
• Manage Customer Interactions

Additional Features:

• Automated Marketing Campaigns
• Integration with Popular Apps
• Customer Database Management
• Birdeye Inbox for Team Chats
• Unlimited User Access
• 24*7 Support 

Missing Features:

• Social Media Management
• Monitor Engagement and Brand Mentions
• Advanced Performance Tracking
• Live Chat and Chatbot Support
• Competition Tracking

We believe that Birdeye’s Starter plan is a solid choice for small local businesses looking to manage online reviews and maintain accurate business listings. Its clean and intuitive design, simple navigation, and user-friendly interface were some features that stood out for us. In addition, we discovered that it offers all the necessary features to cater to the needs of small businesses.

With its core reputation management tools, small local businesses will be able to manage review collection, automated requests, and multi-channel messaging—all essential for building customer trust.

However, management of social media platforms and AI chatbot features are missing, which might be a drawback for businesses looking for an all-in-one solution. Additionally, competitor tracking is also unavailable, meaning you won’t get insights into how your positive reviews and online reputation compare with others in your industry.

The Starter plan is a great entry point for local businesses that prioritize customer reviews and online presence. But if you want to expand into managing social media posts or looking for AI-driven analysis and customer engagement, you might need to consider an upgrade. 

2. Multi-Location Businesses

Best Birdeye Plan for Multi-Location Businesses

Essential Features:

• Centralized Review Management
• Automated Multi-Location Marketing Campaigns
• Multi-Location Listings Management
• Google My Business Profile Integration
• Automated Review Requests via SMS and email
• Review Sharing on websites and socials
• Unified inbox for customer interactions
• Performance Reporting & Insights
• Mobile App Access

Additional Features:

• Customer Experience Surveys
• Integration with Popular Apps
• Customer Database Management
• Birdeye Inbox for Team Chats
• Unlimited User Access
• 24*7 Support

Missing Features:

• Advanced Competitor Tracking
• Web Chats with Leads
• Live Chat & Chatbot Support
• Advanced Social Media Monitoring

We understand that it could be overwhelming to run a business with multiple locations. But, fortunately, Birdeye’s Growth Plan gives you a centralized way to manage reviews and customer interactions without the headache of switching between platforms. 

Everything is streamlined—from review collection and messaging to performance tracking across different locations.

That said, pricing scales with the number of locations you manage, so costs can add up quickly. At $349 per location per month, it’s an investment, especially if you need review generation and automation. More locations mean higher costs, though Birdeye does offer volume discounts—so if you’re managing multiple locations, it’s worth negotiating.

Before jumping in, consider which features are essential for your business and make sure that the plan you pick aligns with your needs (and budget). The Growth Plan is a strong fit if review generation and listings management are top priorities. But if you need competitor tracking, live chat, or deeper social media insights, you should upgrade to Dominate or explore more budget-friendly alternatives.

3. Agencies & Consultants

Best Birdeye Plan for Agencies & Consultants

Essential Features:

• Multi-Client Reputation Management
• AI-Powered Chatbot & Live Chat
• Social AI (Full Social Media Management) 
• White-Labeling
• Google My Business Profile Management
• Automated Review Requests
• Automated Multi-Location Marketing Campaigns
• Client Review Widgets
• Multi-Channel Messaging
• Performance Analytics & Reporting
• Mobile App Access

Additional Features:

• Integration with Popular Apps
• Customer Database Management
• Birdeye Inbox for Team Chats
• Unlimited User Access
• 24*7 Support

Missing Features:

• Pay-as-you-go pricing model
• Deep API Customization

In our opinion the Dominate plan is made for you if you are an agency or consultant managing multiple clients. It provides a fully scalable solution, enabling agencies to offer AI-driven reputation management, automated multi-channel communication, and white-labeling, which is a key feature for agencies looking to resell services under their own branding.

However, the plan lacks certain advanced features like Referrals, Mass Texting, Google Seller Ratings, Surveys AI, Insights AI, and Competitors AI that must be purchased separately as add-ons. Each of these add-ons comes with an additional monthly cost, ranging from $100 to $150 per month, which can significantly increase the total investment for businesses looking to leverage these extra functionalities.

Bottom line? We found that the Dominate plan by Birdeye offers a great solution, but opting for a comprehensive plan and adding on all the extra features can get quite expensive for agencies, especially those in the growing phase.

4. Non-Profits

Best Birdeye Plan for Non-Profits

Essential Features:

• Review Request Automation
• Review Monitoring
• Centralized Dashboard 
• Review Sharing on Websites and Socials
• Business Listing Management
• Google My Business Profile Management
• Performance Reporting
• Mobile app Access
• Manage Customer Interactions

Additional Features:

• Automated Marketing Campaigns
• Integration with Popular Apps
• Customer Database Management
• Birdeye Inbox for Team Chats
• Unlimited User Access
• 24*7 Support

Missing Features:

• Social Media Management
• Monitor Engagement and Brand Mentions
• Advanced Performance Tracking
• Live Chat and Chatbot Support
• Competition Tracking

If you’re running a non-profit with multiple locations, we know how important it is to keep things organized while staying within budget. Engaging with donors, managing your online reputation, and ensuring your organization stands out—it all takes time and the right tools.

If you need automated donor engagement tools or have several locations to manage, upgrading to the Growth Plan ($349/month) might make sense. But if you’re looking for a solid, cost-effective way to boost visibility and build trust without stretching your budget too thin, the Starter Plan gives you everything you need to keep going.

5. Enterprises

Best Birdeye Plan for Enterprises with Multiple Locations

Essential Features (Dominate Plan):

• Multi-Client Reputation Management
• AI-Powered Chatbot & Live Chat
• Social AI (Full Social Media Management) 
• White-Labeling
• Google My Business Profile Management
• Automated Review Requests
• Automated Multi-Location Marketing Campaigns
• Client Review Widgets
• Multi-Channel Messaging
• Performance Analytics & Reporting
• Mobile App Access

Additional Features:

• Integration with Popular Apps
• Customer Database Management
• Birdeye Inbox for Team Chats
• Unlimited User Access
• 24*7 Support

Missing Features:

• Pay-as-you-go pricing model
• Deep API Customization

Our experts believe that the Dominate Plan, which is the most feature-rich plan by Birdeye, is the best fit for enterprises operating at multiple locations. However, if your primary focus is just review and listings management, the Growth Plan may be sufficient.

For enterprises managing multiple locations, Birdeye also offers custom pricing based on the number of locations. The platform provides volume discounts for larger businesses, reducing the per-location cost as the number of locations increases. To get the best deal, businesses can request a quote and negotiate based on their specific needs. 

Alternative to Birdeye

If you’re looking for a powerful, cost-effective alternative to Birdeye, there are multiple replacements like SocialPilot Reviews, Reputation, Podium, etc, that are equally proven to provide top class review management capability. 

While there are many such options, SocialPilot Reviews is a name worth considering, especially if you are a small business or an agency, looking for an all-in-one platform. This tool is built for businesses that want a no-fuss, feature-packed review management platform—without the high price tag or hidden costs.

Birdeye Reviews is undoubtedly a solid choice, but it comes with custom pricing, add-ons, and per-location costs that can quickly add up. On the other hand, SocialPilot Reviews keeps things simple. Its pricing is transparent and affordable, starting at just $30/month ($25.50/month when billed annually). No complicated quotes, no surprises—just a straightforward review management solution that works. 

What makes SocialPilot Reviews stand out? 

For starters, it centralizes review requests with automated SMS and email campaigns, making it easy to generate and manage customer feedback with just a few clicks. Multi-location and multi-brand support ensure businesses—whether local or nationwide—can send automated messages and handle reviews efficiently from one dashboard. 

Plus, with bulk contact uploads, seamless CRM integrations via Zapier, and automated workflows, businesses can scale their reputation efforts without any hassle.

Unlike Birdeye Reviews, which charges extra for features like automated campaigns and AI-driven insights, SocialPilot Reviews includes many of these essentials right out of the box. This makes it a stronger fit for small to mid-sized businesses looking for a budget-friendly, feature-rich reputation management tool. It delivers the essentials—and then some—without the pricing complexity that comes with Birdeye.

SocialPilot Reviews vs. Birdeye

Choosing the right reputation management tool can be challenging, especially when pricing and features vary so much. In the table below, we are comparing two strong contenders, Birdeye and SocialPilot Reviews, based on their different offerings:

When it comes to Birdeye’s pricing and feature set, there are a few key factors businesses should keep in mind before committing:

• Unlike SocialPilot Reviews, which provides review management, social media scheduling, analytics, and a social inbox—all within the base pricing, Birdeye locks these capabilities behind its Social AI feature that is only available in Growth and Dominate models. 
• These models are priced at $349 and $449 per month, respectively, which can be quite a steep price point for small businesses, agencies, and consultants. SocialPilot Reviews, on the contrary, is priced at $30 per month, which is just a fraction of its price.
• Additionally, Birdeye charges an extra $100 to $150 per month for features like competitor benchmarking, insights AI, surveys AI, and referral marketing—all of which are not included in their base plans. This can significantly increase the overall cost for businesses that need a full-suite reputation management solution.
• SocialPilot Review Pro plan offers all these features, making it a more affordable, all-in-one solution. Businesses using SocialPilot Reviews get access to AI-powered insights, competitor tracking, surveys, and referral programs—without hidden fees.
• With Birdeye, businesses don’t just pay a fixed rate—they pay per business location, per feature, and per additional add-on. SocialPilot Reviews, on the contrary, allows businesses to manage unlimited brands and 3 locations with add-ons, making it a pocket-friendly alternative.
• Birdeye is a feature-heavy tool, meaning businesses often require dedicated training and onboarding before using it efficiently. While large enterprises may not find this an issue, small and mid-sized businesses looking for a plug-and-play reputation management tool might struggle with the complexity. 
• Some users have also reported facing integration challenges with Birdeye, given that it provides limited platform support and lacks compatibility with several third-party tools and applications.
• Alternatively, SocialPilot Reviews come with an intuitive dashboard and a minimal learning curve, making it easy to implement and use, whether you’re a small business, an agency, or a multi-location brand.

While Birdeye is a powerful tool, its hidden add-ons and complex pricing structure make it completely out of reach for smaller businesses, agencies, or startups. Additionally, some negative feedback from its users also highlights issues with review management, like reviews not syncing correctly or ineffective integration with the EMR systems.

SocialPilot Reviews, on the other hand, is accessible, feature-rich, and a transparent alternative to Birdeye. SocialPilot Reviews ensure that every business gets everything they need—irrespective of their size and without any hidden charges or unexpected limitations.

Here’s What SocialPilot Reviews Offers:

• To begin with you get a 14-day trial of SocialPilot Reviews—no credit card required. Explore all the essential features without any commitment.
• Manage multiple businesses effortlessly with no restrictions on brands or locations. Whether you’re handling a single store or a nationwide franchise, scalability is built in.
• Track, respond to, and manage reviews across all platforms from a single, easy-to-use dashboard. No more jumping between sites—handle everything in one place.
• Leverage its AI review response feature to generate personalized, context-aware responses and boost response rates to customer reviews. This will help you save time while keeping engagement authentic.
• Run fully automated review request campaigns via email and SMS, ensuring both new and returning customers leave valuable feedback.
• Boost your review collection rates with automated follow-up reminders that nudge customers to share their experiences.
• Filter out negative feedback (3 stars and below) and direct them to a separate inbox so you can address concerns privately before they impact your ratings.
• Easily upload bulk contacts via CSV files or CRM integrations—no storage limits, no hidden restrictions.
• Seamlessly integrate with platforms like Google Business, Facebook, and Zapier, or set up custom APIs to fit your business’s unique needs.

Final Verdict

At the end of the day, both Birdeye and SocialPilot Reviews offer solid reputation management tools, but the right choice really comes down to what your business needs—and how much you’re willing to pay for it.

If you’re looking for a big-name platform with extensive AI automation, competitor tracking, and advanced analytics, Birdeye offers it all. But here’s the catch—you’ll have to pay extra for most of those features, especially if you’re managing multiple locations. 

SocialPilot Reviews, on the other hand, keeps things refreshingly simple. It gives you everything you need—review automation and management, AI-powered responses, multi-location support, integration with Google and Facebook, and robust collaboration features—without hidden costs or complicated pricing. 

SocialPilot Reviews is definitely the best choice for small and medium businesses and marketing agencies looking for a straightforward, all-in-one reputation management solution that doesn’t break the bank.

Enjoy more features, fewer surprises, and pricing that actually makes sense.