In today’s digital landscape, online reviews hold immense power. They’re no longer just whispers among friends – they’re a global megaphone shaping consumer decisions. Potential customers rely on these digital testimonials to get a feel for your business before they even visit your website.
This heightened importance of reviews has made businesses more attentive than ever to their online reputation management. Positive reviews, in abundance, build trust and credibility.
That’s why savvy businesses are turning to review management software to streamline the process and transform customer feedback into a powerful driving force for their brand.
How to Choose the Best Review Management Software
Are you unable to manage the overflow of customer reviews and struggling to analyze and understand them? If so, you are not alone. In today’s competitive business world, managing your online reviews is more important than ever. That is why you need to use review management tools to stay on top of your online reputation game.
Here are 6 simple steps that can help you select the best review management tool for your business:
- Step 1: Identify your business requirement
- Step 2: List down the features you want in your review management system
- Step 3: Check the ease of usage and user experience of different tools
- Step 4: Compare the plans and pricing of different tools
- Step 5: Read customer reviews and testimonials
- Step 6: Get in touch with the sales team to clear any concerns.
By now, you should have all the information you need to make a confident decision. Taking the time to assess your unique business needs, prioritize essential features, and conduct thorough research will empower you to choose the right solution—one that can truly transform how you manage customer reviews.
Building Your Review Toolkit: Strategic Considerations
Choosing the right review management software has never been more crucial. In today’s rapidly evolving landscape, relying on outdated strategies simply won’t deliver the results you deserve.
However, many review management tools are available that can help you stay current with the latest trends and solutions.
Before we discuss the best review management tools, let’s discuss some emerging trends in 2025:
- AI-Powered Insights: Artificial Intelligence is already being used for generating reports and summaries making it easy for businesses like yours to grasp overall customer sentiment.
- Omnichannel Integration: With the expansion of Omnichannel models, review management tools integrate with CRM systems and social media platforms to enable businesses to collect and analyze feedback across various touchpoints.
- Enhanced Data Privacy and Compliance: With stricter data regulations worldwide, review management platforms are stepping up to meet compliance standards like GDPR, CCPA, and more. By 2025, transparency and consent management will become the top priorities. These platforms now go the extra mile to protect customer data privacy at every step.
- Real-Time Notifications and Resolutions: Many platforms now send real-time notifications for new reviews, helping businesses monitor feedback and respond quickly. Prompt replies, especially to negative comments, are more important than ever for keeping customers happy and loyal.
How we analyze & select Review Management Tools
Our process of curating a list of relevant tools involves thorough research and evaluation. Factors considered include platform compatibility, automation, content creation, visualization, analytics, collaboration, pricing, scalability, and user experience. These tools, curated by seasoned professionals, empower marketers with valuable insights to make informed decisions and scale their businesses.
Now, let’s explore some of the most efficient review management software available in the market.
Top Review Management Platforms at a Glance
Whether it’s about pricing, CRM integrations, AI and automation, or user-friendliness, the tools we share here will help you effectively enhance your online reputation.
Check out our table comparing essential functions and features of the five review management tools to find the best fit for your business needs.
 SocialPilot Reviews |
 Birdeye |
 Yext |
 Swell |
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| Pricing | $25.5 per month | $289+ per month | $199 per month | $179 per month | $399 per month |
| Best for | Marketing Agencies, SMBs, Multi-Location Brands | Local Businesses, Large Enterprises, Mid Size Businesses, Non-Profit and Multi-location Brands | Large Enterprises, Mid Size Businesses and Non-Profits | Large Enterprises, Mid Size Businesses, Small Businesses, Healthcare and Dental providers | Marketing Agencies, SMBs, Multi-Location Brands & Professionals |
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Let’s dive into these review management tools and explore them in greater detail.
10 Best Review Management Tools for All Business Types
Best Review Management Platform For:
Marketing Agencies, SMBs, Multi-Location Brands & Professionals.
Star Rating:
4.5/5 star (G2), and 4.4/5 star (GetApp).
Apps:
Android and iOS Mobile App and Web application.
Review Platforms Supported:
Facebook and Google Business Profile
Features of SocialPilot Reviews
- Smart Campaign Automation
- Cost-Effective Pricing
- Reviews Publishing on Social Media
- AI Review Response
- Twilio Integration for SMS
- Unlimited CRM Integrations With Zapier
- Team and Client Collaboration
- Set-Up Multiple Location
- Social Media Scheduling
- White Label Dashboard
- Clean User Interface
- Social Media Analytics and Reporting
- Easy to Use
- On-Demand Customer Support
Pros
- SocialPilot Reviews friendly interface can assist you in setting up and managing review generation campaigns.
- Gather insights into the effectiveness of your review generation campaigns with detailed analytics.
- Benefit from the assistance of dedicated account managers who are available to support you whenever needed.
- With SocialPilot Reviews, you can benefit from its centralized dashboard, which is very helpful in managing various platforms in one place. This makes it simple to monitor and respond to customer feedback.
- Automated email and SMS campaigns are a powerful way to increase your review generation. They help boost your review volume with minimal effort and save valuable time, making the process seamless and efficient.
- Take advantage of the free Starter plan and a pro plan at $25 per month, suitable for businesses of all sizes.
- SocialPilot Reviews comes with the added advantage of social media management, which enables you to effortlessly schedule, publish, and analyze posts.
Cons
- Currently, SocialPilot does not provide review performance analytics. However, it provides necessary information related to review collection campaigns.
- SocialPilot Reviews provides integration only for Facebook and Google Reviews, the two major review platforms.
About SocialPilot Reviews
SocialPilot Reviews is a user-friendly platform that helps businesses, big and small, collect and manage online customer reviews. This tool is perfect for businesses with multiple locations or brands that want to improve their online reputation.
By automating review requests and centralizing the management process, SocialPilot Reviews simplifies the task of gathering and responding to customer feedback. It’s an affordable solution that can help your business grow and succeed.
Automated Email and SMS Campaigns
SocialPilot Reviews simplifies the process of gathering customer feedback by enabling you to set up and monitor automated email and SMS campaigns. This automation allows you to effortlessly reach out to customers at just the right time, prompting them to share their experiences.
With easy-to-customize templates, you can personalize your messages to reflect your brand’s tone, ensuring a more engaging and professional touch.
White Label
If you are looking to boost your brand’s online presence without the hassle, SocialPilot Reviews white-label review and social media management service is the perfect solution. With white label capability, you can provide tailored solutions that highlight your client’s brand and identity for a personalized experience.
Affordability
When it comes to pricing, SocialPilot Reviews offers its review management platform at competitive pricing, making it accessible for businesses of various sizes. With a free Starter plan and Pro plan at just $25.5 per month, you can leverage the benefits of the comprehensive tool.
Excellent Customer Support
In our experience, SocialPilot Reviews also offers incredible after-sales support. You can get quick, on-demand support from a dedicated account manager who will answer your questions and provide guidance on using the tool.
Multi-Location Management
Does your business operate in multiple locations? If so, then SocialPilot Reviews is a boon for you. With SocialPilot Review, you can track and manage multiple locations from a single platform.
Social Media Scheduling
Do not mistake SocialPilot Reviews for just a review management tool. It also offers comprehensive social media management services, such as scheduling posts, monitoring engagement, and performing performance analysis across platforms like Instagram, X and Facebook.
SocialPilot Reviews Pricing
Select from SocialPilot Reviews’ Starter plan, which is free for one brand and includes basic features, or the Pro plan at $25.50/month for unlimited brands, team management, and additional features.
Choose any of the two plans that fit your needs:
- Starter: Free for one brand to help you get started.
- Pro: $25.50/month with unlimited user access.
With its cost-effective pricing and robust feature set, SocialPilot Reviews stands out as one of the best choices for online customer review management software.
Overall Verdict
SocialPilot Reviews offers a robust and user-friendly platform for businesses of all sizes to effectively manage their online reputation. We believe that its core strengths lie in its simplicity, efficiency, and affordability.
By streamlining the process of collecting, managing, and responding to customer reviews across multiple platforms, SocialPilot Reviews empowers businesses to build stronger relationships with their customers.
However, while it excels in fundamental review management tasks, it may not be the ideal choice for businesses seeking highly advanced features or analytics. For those who want a comprehensive, all-in-one solution with a wide range of sophisticated tools, exploring more premium options might be necessary.
Best Review Management Platform For:
Large Enterprises, Mid Size Businesses, and Small Businesses
Star Rating:
4.5/5 star (G2), and 4.3/5 star (GetApp).
Apps:
Android and iOS Mobile App and Web application.
Review Platforms Supported:
Google Business Profile, Yellow Pages, BBB, Facebook, DealerRater, and more.
Pros
- Podium is a one-stop solution for managing customer reviews across different sites. Whether you receive positive or negative reviews, Podium makes interacting with customers easy.
- In our experience, it is easy for customers to leave reviews, even for those who aren’t tech-savvy.
- We found Podium to be a user-friendly, intuitive interface to help new users.
- It helps businesses grow by turning positive interactions into reviews.
- A good thing about Podium is that it is simple to use. It can send review requests through SMS or email, making it easy to gather reviews from your customers.
Cons
- Sometimes, the glitches in the mobile application can be frustrating to use.
- The payment portal of Podium could be made better to create a seamless experience.
- While it may be easy to use, it has a learning curve. This makes it difficult for new users to understand and benefit from all its features effectively.
- Podium’s customer support is slow. It often lacks sufficient information to assist effectively.
About Podium
Podium is known for streamlining customer interactions, with a strong emphasis on review generation and lead management. Their system brings together reviews and other interactions in a single dashboard for easy monitoring and real-time responses.
This review management software streamlines the way you manage interactions across various websites. It transforms customer feedback into your business’s golden reputation. Respond instantly, send personalized text messages, and stay ahead of the curve with sentiment analysis and competitive insights.
Review Tracking and Reporting
Podium helps to easily track the different sources of your reviews, monitor the total number of reviews received, and dive deeper with detailed attribution, helping you identify sources, trends, and areas for improvement.
Syncing Contact Profiles
Podium syncs all reviews automatically with your customer profiles, securely stored on the platform.
AI-Driven Review Replies and Automation
One of Podium’s most outstanding features is its incredible AI and automation capabilities, which can help you save time. The automated review invites and reminders help you get all the ratings.
All-in-one Inbox
Podium helps you easily manage customer reviews and interactions from multiple platforms. You can monitor, track feedback, and respond to all reviews and inquiries from one easy-to-use inbox.
Podium Pricing
Podium is a review management system that comes in three pricing plans:
- Core: $399 per month
- Pro: $599 per month
- Signature: Custom Pricing
Overall Verdict
Podium is an excellent customer review management software fpr businesses looking to boost their online reputation. It simplifies the process of gathering customer feedback through SMS and email, making it easy to connect directly with customers.
Moreover, the platform’s powerful analytics provide valuable insights into review performance, helping businesses make data-driven decisions to improve their services. While it may come with a higher price tag, Podium’s ability to enhance local SEO and attract more customers makes it a worthwhile investment.
Best Review Management Platform For:
Large Enterprises, Mid Size Businesses, Small Businesses, Healthcare and Dental providers
Star Rating:
4.5/5 star (G2), and 4.6/5 star (GetApp).
Apps:
Android and iOS Mobile App and Web application.
Review Platforms Supported:
Google Business Profile, Healthgrades, Facebook, and more.
Pros
- Swell is easy to use, making it perfect for business owners. We were able to set it up on time to collect reviews and feedback.
- We found that Swell has a very friendly and responsive support team that will guide you through the process and ensure you get the most out of the platform.
- Swell is helpful as it gives instant feedback, so you can quickly address any issues and improve your customer experience.
Cons
- Swell comes with limited platform integrations with leading platforms and tools.
- The layout can be a bit challenging to navigate at first, and many businesses find switching between text and email somewhat difficult. The user interface could be more intuitive when managing review lists efficiently.
- Swell does not have many platform integrations with leading platforms and tools, limiting its capability.
- Certain users find its texting service ineffective at times, making it difficult to find people by name or number.
About Swell
Swell is a review management software designed to streamline and amplify your online reputation. Their text-message-based system makes it easy to send targeted review requests to patients, boosting your visibility across platforms like Google, Healthgrades, and Facebook.
Manage all your reviews within a centralized dashboard and use the insights from patient feedback to enhance the patient experience. Swell’s integrated communication tools help you rank higher in searches, making it easier for potential patients to find you and connect with your practice.
Automated Review Requests
In our experience, Swell helps create and send personalized review invites through text, ensuring a more engaging and direct approach to your customers. In addition, Swell provides a range of built-in templates that make it easy to draft professional and effective review requests, saving you time while increasing the chances of receiving valuable feedback.
Instant Review Response
With Swell, you can respond to reviews or create and send personalized messages. It goes a step further and enables you even to share reviews or assign them to people on your team.
Monitor Reviews
Swell enables to keep a close eye on how you’re doing with reviews across the platforms that matter most to your business. With real-time monitoring, we were able to track reviews easily, giving a clear picture of performance.
This insight is helpful in highlighting areas for improvement so you’re always one step ahead in managing your reputation.
Swell Pricing
Swell has two pricing plans:
- Annual Plan: $199 per month
- Monthly Plan: $249 per month
Overall Verdict
Swell is a decent custom reputation management platform designed mainly for physicians, dentists, optometrists, and more healthcare providers. In our experience, it is easy to use, with automation capabilities that streamline review collection and management. At the same time, the customer service is very responsive and helpful, making the experience even smoother.
However, we also found certain drawbacks to the platform. The platform integration is somewhat limited, and the layout is a bit complex. Additionally, the texting service isn’t as effective as we hoped.
Despite these concerns, Swell’s noteworthy features—like robust analytics and anonymous review collection—make it a valuable tool for healthcare professionals looking to enhance their reputation. It is also a cost-effective solution, making it accessible for many practices.
Best Review Management Platform For:
Large Enterprises, Mid Size Businesses, and Small Businesses
Star Rating:
3.5/5 star (G2), and 4.5/5 star (GetApp).
Apps:
Web application
Review Platforms Supported:
Google Reviews, Yelp, TripAdvisor, Amazon Customer Review, and more.
Pros
- Trustpilot provides fully customizable solutions, allowing businesses to tailor customer interactions, streamline engagement, and enhance the overall experience to meet unique needs.
- The automation capabilities of Trustpilot are incredible. It automates sending out product-specific review invitations with every purchase, saving businesses significant time that would otherwise be spent on requesting and processing feedback.
- Trustpilot is user-friendly and offers excellent customer support, making it easy for users to navigate the platform and quickly resolve any issues.
Cons
- While TrustPilot offers fully customizable solutions, its ability to help specific business needs or preferences may be constrained.
- We found that with TrustPilot, it is difficult to get rid of false reviews. Providing evidence that a review is not authentic is lengthy and requires too much information.
About Trustpilot
Trustpilot is a customer experience and reputation management platform that empowers businesses to build consumer trust and transparency. With Trustpilot, you can harness the power of customer feedback within a centralized hub, collecting detailed reviews and showcasing your best testimonials with eye-catching widgets.
It also allows you to track performance metrics through its comprehensive analytics dashboard, giving the insights you need to drive referrals, boost customer confidence, and continuously improve your online reputation.
Custom Review Display
With Trustpilot’s API, you can create a tailored review display that aligns perfectly with your brand’s style. Showcase your Trustpilot reviews and star ratings in a way that stands out, enhancing credibility and trust among your website visitors.
Targeted TrustBox
With Targeted TrustBox widget of Trustpilot, you can make your reviews more impactful. With this feature, you can display only the most relevant, tagged reviews on your website, ensuring customers see feedback that resonates with their interests.
Review Request
Trustpilot automatically invites customers to share their reviews using its own automated feedback solution or integrations with eCommerce platforms and marketing tools.
Trustpilot Pricing
Trustpilot has four pricing plans:
- Enterprise: Custom Pricing
- Advanced: $1059 per domain/month
- Premium: $629 per domain/month
- Plus: $259 per domain/month
Overall Verdict
Our first impression of Trustpilot is that it is an ideal for established businesses that prioritize building consumer trust. It’s less suitable for businesses that need heavy hands-on customer service features within the platform.
It is a powerful review management tool for building and maintaining a strong online reputation. Its robust features, including customizable review displays and targeted TrustBoxes, allow it to showcase the best feedback and enhance brand credibility.
While Trustpilot excels in collecting and displaying reviews, we believe that it might not be the best fit for businesses that require extensive customer support. However, for established businesses looking to build long-term trust with their customers, Trustpilot is a good choice.
Best Review Management Platform For:
Local businesses, Large Enterprises, Mid Size Businesses, Non-Profit and Multi-location brands
Star Rating:
4.8/5 star (G2), and 4.7/5 star (GetApp).
Apps:
Android and iOS Mobile App and Web application.
Review Platforms Supported:
Google Business Profile, G2, Capterra, and more
Pros
- Birdeye has a simple and easy-to-navigate interface with a clean, intuitive design. This makes it easy for users to find the features they need.
- It simplifies tracking reviews from many sources and is helpful for multi-location businesses.
- It creates an SEO-optimized business profile that showcases all your reviews from various platforms while keeping your business information up-to-date.
- Birdeye has one of the best customer service support. They provide seamless onboarding and post-sales support.
Cons
- Birdeye has integration issues. It offers limited platform support and needs to be compatible with many third-party applications and tools.
- Birdeye can have a steep learning curve, making it challenging for new users to quickly grasp and fully utilize all its features.
- Users have noticed issues with review management Often times, reviews don’t sync properly, and the integration with EMR systems does not work properly.
About Birdeye
Birdeye is your go-to powerhouse for reputation management, tackling everything from review and social media management to client retention and lead conversion. It’s a good choice for businesses looking to grow while maintaining a stellar online presence.
Thanks to its AI integration, generating and managing reviews becomes very easy. It’s no surprise that G2 rated Birdeye as the most complete online reputation management platform.
As an all-in-one solution, Birdeye helps you enhance your brand image, boost revenue, and deliver outstanding customer experiences—all in one place. In addition, with detailed filtering and customizable fields, you can analyze review data like a professional, turning customer feedback into actionable insights that drive growth.
Automated Review Requests
Birdeye simplifies the process of gathering customer feedback by automatically sending review requests messages. It seamlessly integrates with your CRM system, making it even more efficient.
Smart Reply Assistant
Birdeye’s AI-powered tool is helpful in responding to reviews quickly and effectively. It also suggests personalized replies and streamlines the process, saving you time and effort.
All Your Reviews in One Place
Birdeye’s powerful review monitoring tool lets you do just that. It tracks your reviews across 200+ sites, from Google and Yelp to other niche industry platforms. With a single centralized dashboard, you can check what customers are saying about your business, track trends, and respond promptly to feedback.
Effortless Review Management
Automate your review responses with Birdeye’s templates and rules. It ensures consistent and timely replies, enhancing your brand’s reputation.
Language Barrier, Broken
Birdeye has an incredible translation feature. With Birdeye’s translation feature, you can easily understand and respond to reviews in any language. It helps to eliminate language barriers and fosters global customer relationships.
Amplify Your Positive Reviews
With Birdeye it is easy to share your positive reviews on your website and social media with Birdeye’s review marketing feature. It is helpful in building social proof and attract more customers.
Birdeye Pricing
Birdeye has three pricing plans:
- Starter: $299 per month
- Growth: $399 per month
- Dominate: $499 per month
Overall Verdict
Birdeye is a comprehensive platform that offers a lot of value for the price. In our experience, its AI-powered features are crucial in making it easy to manage reviews, social media, and even appointments. It’s particularly useful for businesses with multiple locations or those who need detailed insights into their online reputation.
However, for smaller businesses, Birdeye might be a bit too complex and feature-rich. It’s important to consider your specific needs and budget before deciding if Birdeye is the right fit for you.
Best Review Management Platform For:
Small Business
Star Rating:
4.7/5 star (G2), and 4.8/5 star (GetApp).
Apps:
Android and iOS Mobile App and Web application.
Review Platforms Supported:
Yelp, Nextdoor, Facebook, Google Reviews and more.
Pros
- As per users’ comments, Broadly has an easy to use platform. The interface between the customers and website is very professional and seamless.
- Broadly is an amazing tool for local businesses looking to boost their online reputation. The user-friendly app and interface are designed with busy local businesses in mind.
- Apart from review management, you can also leverage Broadly to manage your social media channels.
Cons
- Customer support can be inflexible about refunds or contract cancellations, causing frustration for some.
- In our experience, Broadly’s pricing may seem less transparent compared to other review management softwares.
About Broadly
Broadly, is your reputation management powerhouse and customer communication hub. You can use it to build a stellar online reputation by easily collecting and managing reviews across key platforms, boosting your visibility in local searches.
In our opinion, Broadly is successful in broadening customer interactions through features like web chat, text messaging, and mobile payments, ensuring a seamless 5-star experience. It automates review requests, manages all conversations from a single inbox, and simplifies billing—all within a user-friendly app.
Review Response Portal
Broadly has a central hub to manage all your online reviews. With its platform, you can simply
view, respond to, and track reviews from various platforms, all in one place.
Customer Sentiment Tracking
Broadly’s sentiment tracking is helpful in staying on top of what your customers are feeling. With this tool you can analyze your online reviews to identify trends and patterns, helping you understand what your customers love and what needs improvement.
Reputation Management Dashboard
Broadly’s Reputation Management Dashboard provides a clear overview of your brand’s performance across different platforms. With this tool you can monitor your ratings, track your progress, and take action to improve your reputation.
Stand Out in Your Area
Broadly can be used to build trust and credibility with potential customers by showcasing your excellent reputation. It helps to solidify your business as a top-rated industry provider in your area.
Broadly Pricing
Broadly has three pricing plans:
- Standard: $249 per month
- Pro: $349 per month
- Elite: $449 per month
- Enterprise: Custom Pricing
Overall Verdict
Broadly is a vital tool, especially for local businesses looking to boost their online reputation. We found it easy to use, had a sleek interface, and offered a range of features like review management, social media, and messaging.
However, Broadly does not come without any drawbacks. Customer support can be a bit rigid, and the pricing structure might not be as transparent as some users would like.
If you’re a small business owner who values a user-friendly platform and strong customer support, Broadly could be a good choice. Just be sure to weigh the pros and cons carefully, especially if you’re concerned about flexibility and pricing.
Best Review Management Platform For:
Large Enterprises, Mid Size Businesses, and Small Businesses
Star Rating:
4.5/5 star (G2), and 4.4/5 star (GetApp).
Apps:
Android and iOS Mobile App and Web application.
Review Platforms Supported:
Bing, Glassdoor, Google Business Review, and more.
Pros
- Reputation is an all-in-one platform from where you can manage customer reviews, surveys, social media and promotion, business listings, operational insights, and flexible reporting.
- With Reputation you can collect important data and prepare customizable reports from it to meet the needs of each user.
- It provides suggestions on action items that can assist you in improving your rating across multiple review platforms.
- Support is always available to assist with your questions and quickly connect you with the right team whenever you need help.
Cons
- Although Reputation allows you to filter review platforms, it doesn’t enable you to collect or respond to all feedback directly within the platform.
- Sometimes, we were troubled by the platform’s slow speed, which caused routine work delays.
- Some users may encounter technical and complex operations that can yield false positives online. Therefore, it’s advisable to complement these with human engagement on the ground.
About Reputation
Reputation is a one-stop solution for managing online business reputation. It empowers teams to effortlessly request, respond to, analyze, and showcase customer feedback from various platforms, regardless of business size or location. By streamlining the review process, Reputation helps to generate more positive reviews, enhance local SEO, and foster stronger customer relationships.
With its intuitive dashboard and insightful reporting, you can track key metrics, identify trends, and make data-driven decisions to improve your business performance. Whether a small local business or a large enterprise, Reputation provides the tools you need to build and maintain a stellar online reputation.
Review Request and Response
Boost feedback on key platforms by requesting reviews via email or SMS using custom or templated messages that drive results. Track campaign performance with real-time review metrics. Strengthen customer loyalty by responding to every review using response templates for efficiency or AI-generated responses for quick, personalized interactions—all designed to enhance customer experience and save time.
Review Performance Measurement
Leverage real-time review management to stay informed about the latest customer feedback. Monitor key metrics like review rating, volume, and brand, regional, or location trends. Utilize Reputation’s insights to understand how your review performance directly impacts your overall Reputation Score.
Reputation Pricing
Reputation offers custom pricing plans. To get a quote, contact their sales team to discuss your specific needs. They’ll work with you to create a personalized pricing package.
Overall Verdict
Reputation is a reliable review management tool that helps you improve customer engagement and enhance your online visibility. Its automated review request system, sent via email and SMS, efficiently increases review volume, positively impacting your local SEO.
We value its centralized review management, simplifying the process of handling reviews from various platforms. Additionally, the AI-powered response suggestions ensure timely and consistent customer interactions.
Best Review Management Platform For:
Large Enterprises, Mid Size Businesses, Non-Profits, and Small Businesses
Star Rating:
4.4/5 star (G2), and 4.3/5 star (GetApp).
Apps:
Web application
Review Platforms Supported:
Facebook, Google Business Profile, Trustpilot, Yelp, TripAdvisor, and more
Pros
- Yext has a user-friendly and intuitive dashboard, enabling easy navigation and management that helps you with your online presence.
- It excels in review management. It provides useful insights and the ability to respond to the reviews easily.
- Yext has a great support team that ensures your business can benefit from most of its features.
Cons
- The steep learning curve for an already established team can make adoption challenging.
- The price of Yext is costlier as compared to many of its competitors making it difficult for small businesses to afford it.
- The platform does not have the ability to easily get actionable insights from the reviews collected from different platforms.
About Yext
Yext is a broader platform focused on managing business listings and information, with review management as one component of their larger software suite. This review management software is a comprehensive reputation management solution that empowers you to control your brand’s online presence.
It centralizes and manages customer reviews from sites like Google Maps, Facebook, TripAdvisor, Yelp, and many more—all within a user-friendly dashboard. It responds to feedback swiftly with real-time notifications, ensuring timely engagement.
Yext’s Answers Platform is your all-in-one hub for consolidating business information. It streamlines customer interactions and provides accurate, consistent information across search engines, websites, and apps.
Automated Monitoring & Notification
Create alerts for specific keywords, ratings, labels, and more—schedule updates on a custom cadence via email or text to ensure you never miss customer feedback.
AI-Powered Reviews Insights
With Yext you can take sentiment analysis a step further. Yext can proactively surface themes from customer feedback at scale so your team can focus on satisfying customers.
Generative Review Response
With Yext you can enhance your star ratings by simply answering to more reviews. Yext allows you to respond to reviews faster using AI to craft on-brand and localized responses with a button click.
1st and 3rd Party Review Generation
Invite customers to share feedback across first- and third-party sites so you can understand their experiences, enhance their satisfaction, and benefit from boosted ratings and rank.
Yext Pricing
Yext has four pricing plans:
- Emerging: $16 per month
- Essential: $36 per month
- Complete: $40 per month
- Premium: $76 per month
Overall Verdict
We found Yext to be a powerful tool for managing your online reputation. Its user-friendly dashboard and AI-powered features make monitoring, responding to, and generating reviews easy. The ability to centralize review management from multiple platforms is a huge time-saver. However, the steep learning curve and higher price point might be a drawback for some.
While Yext is a great choice for businesses that prioritize a comprehensive reputation management solution, it’s essential to consider your specific needs and budget. You might want to explore other alternatives if you’re looking for a more affordable option with a simpler learning curve. Ultimately, Yext can be a valuable asset for businesses seeking to enhance their online presence and customer satisfaction.
Best Review Management Platform For:
Large Enterprises, Mid Size Business, and Small Business
Star Rating:
4.3/5 star (G2), and 4.6/5 star (GetApp).
Apps:
Web application
Review Platforms Supported:
Facebook, Google Business Profile, Yelp, and more
Pros
- Strong reputation for e-commerce and product reviews, trusted by consumers.
- It offers a lot of features, even in lower-priced plans, and offers a good free option.
- Dedicated support agents can be helpful for strategy and feature training.
Cons
- There’s no way to collaborate on questions or leave notes within the software.
- The need for transparent pricing for more extensive plans might be off-putting.
- The user interface for review organizations may not be ideal for everyone.
About Yotpo
Yotpo is your e-commerce ally for harnessing the power of customer feedback. The platform specializes in collecting and showcasing reviews, photos, videos, and other user-generated content (UGC). You can turn customer experiences into powerful marketing and sales tools by strategically displaying this valuable content across your online store.
Yotpo’s features are designed to drive engagement, boost conversions, and increase brand awareness and loyalty for online businesses.
High-quality Reviews and UGC
In our opinion, Yotpo can be used to gather reviews and user-generated content at scale and ensure they provide relevant information. It also packed with smart tools such as smart prompts, custom questions, and SMS review requests to collect higher-quality content.
Smart Displays
With Yotpo you have the capability to display the reviews based on what your customers care about the most, utilizing review highlights, review summaries, smart filters, and more.
Maximized Credibility
Good customer reviews and comments act as a social proof for your business. With Yotpo you can boost your social proof with curated visuals from socials or customer submissions such as positive reviews and feedback. In addition you can maximize the conversion with click-to-shop widgets.
Yotpo Pricing
Yotpo has three pricing plans:
- Starter: $79 per month
- Pro: $169 per month
- Premium: Custom Pricing
Overall Verdict
After using Yotpo, we found it to be extremely useful for e-commerce enterprises that want to leverage reviews to enhance online reputation. In our opinion, it is easy to use, has many features, and can be useful in collecting high-quality reviews. It also gives the ability to display reviews strategically on your website, which can boost conversions and build trust with potential customers.
However, the pricing can be a bit confusing, and the user interface could be improved. Additionally, some users might find the lack of collaborative features limiting.
Overall, Yotpo is a good choice especially for e-commerce businesses that want to take advantage of the power of customer reviews. It’s a great way to build trust, increase sales, and improve your online reputation.
Best Review Management Platform For:
Large Enterprises, Mid Size Businesses, and Small Businesses
Star Rating:
4.4/5 star (G2), and 4.3/5 star (GetApp).
Apps:
Android and iOS Mobile App and Web application.
Review Platforms Supported:
Capterra, Google Reviews, GetApp, and more.
Pros
- Easy to set up reporting, making tracking review trends more convenient.
- It has a positive reputation with customers, suggesting good support and relationships.
- Seamless integration with other SpotOn products, especially for payroll, is likely a significant attraction for existing SpotOn users.
Cons
- Mobile app functionality seems inconsistent, with glitches and issues frustrating some users.
- Sometimes, customer support can be overwhelmed, leading to a lack of follow-up – potentially a sign of growth pains.
- It might induce ‘salesperson guilt’ for some, seeing it struggle in other restaurants.
About SpotOn
SpotOn is a review management that empowers you to take control of your reputation, strengthen customer relationships, and drive improvements through feedback. With SpotOn, you can receive instant alerts for new reviews across multiple platforms, enabling swift and personalized responses.
It has an intuitive centralized dashboard that provides a comprehensive view of your reputation, allowing you to learn from both positive and negative comments. Moreover, it also eases your process of addressing concerns proactively, repairing relationships, and fostering customer trust – all within a streamlined, user-friendly interface.
Manage Everything from One Dashboard
SpotOn simplifies your business management by centralizing everything in one easy-to-use dashboard. Monitor campaign performance, track customer feedback, and analyze sales trends all in one place. With SpotOn, you can make informed decisions, optimize your marketing efforts, and improve customer satisfaction.
Click and Respond
If you would like to stay on top of your online reputation, you can use SpotOn. In our experience, SpotOn helps by giving instant alerts for new reviews and easily respond directly from your dashboard. This will help you to show your customers that you value their feedback, whether it’s good or bad.
Automated Prompts
SpotOn actively helps you collect more customer reviews. It automatically sends review requests to customers, for instance after they’ve used a discount coupon. This proactive approach can significantly boost your online reputation.
SpotOn Pricing
SpotOn has four pricing plans:
- Quick Start: Free
- Counter-service: $99 per month
- Full-service: $135 per month
- Customize Your Own: Custom Pricing
Overall Verdict
We found SpotOn to be a very handy tool while we were trying to manage our online reputation. It makes it easy to monitor reviews from multiple platforms and responding promptly. The centralized dashboard of the tool is efficient in providing valuable insights into customer feedback, helping you identify areas for improvement.
However, SpotOn’s mobile app could use some improvement, and customer support can sometimes be improved. Additionally, in our opinion, SpotOn’s pricing structure might not be ideal for all businesses.
Overall, SpotOn is a good choice for businesses looking to streamline their review management process. While it has its strengths, it’s essential to consider your specific needs and budget before deciding.
Conclusion
Proactive review management isn’t just about responding—it’s about gathering feedback, improving experiences, and building trust. The right software makes this process efficient, allowing you to focus on what matters most: delighting your customers. This translates into a more substantial reputation, happier clients, and a healthier bottom line for your business.
Remember, the goal isn’t just to respond to reviews; it’s to learn from them, improve, and create a truly exceptional customer experience. By leveraging the power of tools like SocialPilot Reviews, you can streamline your review management process and focus on delivering exceptional customer experiences.
Ready to take your review management to the next level? Sign up for a free trial of SocialPilot Reviews today and discover how easy it is to build a stellar online reputation.
