You need to ensure close attention for managing your online reviews and business reputation. you need sophisticated tools to manage your digital reputation. This brings us to the Yext vs Birdeye comparison.
In this blog, we will talk about Birdeye and Yext and their unique offerings. By the end of the blog, you will know how you can benefit from each platform. We aim to help you achieve better online reputation and build good customer relationships.
In addition we will also give you an alternative to both Birdeye and Yext. We will introduce you to SocialPilot Reviews, which is an affordable yet comprehensive review management tool for agencies and small and mid-sized businesses.
Quick Summary Of Birdeye Vs. Yext
When compared, Birdeye and Yext offer robust solutions for managing local SEO and online reputation, but each has unique strengths. In this summary, we’ll provide a quick overview of the key aspects we experienced while using both platforms.
 Birdeye |
 Yext |
 SocialPilot Reviews |
|
|---|---|---|---|
| Number of Reviews | 2907 | 447 | 812 |
| Overall Star Rating | |||
| Ease of Use | |||
| Quality of Support | |||
| Ease of Setup | |||
| Minimum Pricing | $299/Month | $199/Month | Free |
| Review Management |
 |
|
|
| Social Media Management |
|
|
|
| Best For | Local Businesses, Large Enterprises, Mid Size Businesses, Non-Profit and Multi-location Brands | Large Enterprises, Mid Size Businesses and Non-Profits | Marketing Agencies, SMBs, Multi-Location Brands & Professionals |
| Visit Website | Visit Website | 14 Days Trial |
Both platforms provide robust review management and social media management. However, the quick summary also highlights some differences.
Yext and Birdeye are both good options for your business, but Yext is especially beneficial if you are a larger enterprise. At the same time, SocialPilot Reviews is a more affordable choice, making it ideal for smaller businesses and marketing agencies.
When it comes to ease of use and support, Birdeye and SocialPilot Reviews seem to be the clear winners. While Yext is a bit more complex to set up, it offers robust features for larger businesses.
Ultimately, the best choice for you will depend on your specific needs and budget. If you’re looking for a comprehensive solution with great support, Birdeye is a great option.
Birdeye Overview
Birdeye helps businesses manage their reviews across different platforms. It acts as a digital reputation manager that keeps an eye on what consumers have to say about your business online.
Birdeye can help you collect reviews from different websites, analyze them, and gain insights into what your customers are thinking. It can also assist you in responding to reviews, tracking your online reputation, utilizing positive reviews in marketing materials, responding to negative reviews, and much more.
It’s like having a personal cheerleader for your business, but instead of cheering you on, it helps you improve your online image.
Yext Overview
Yext is a very capable review management tool which is helpful for monitoring, gathering, and responding to customer reviews across different platforms. It has a single centralized dashboard to help you track the reviews in real-time. It also helps to filter customer reviews on the bases of ratings, date, keyword, language, and more.
It not only collects reviews from multiple sites, but also analyzes them, and gives you insight on what your customers are thinking. In fact, it also helps helps you to respond to reviews, track online reputation, and even turn positive reviews into marketing materials. With a user-friendly, it helps you improve your online image.
Verified User in Computer Software
I like that Yext is a widely popular tool that allows us to connect via APIs and integrations to our proprietary platform.
SocialPilot Reviews offers a unique advantage for online customer review management. It is a great tool which can help you to reach out to the ever-growing list of customers to gather their reviews and enhance the online visibility and reputation of your brand.
SocialPilot Reviews provides comprehensive review management support. It can help you with:
- Generating more reviews and engaging with the customers
- Manage online reputation for multiple brands and locations
- Collecting reviews through text and email campaigns
- Quickly responding to customers with AI-powered review response capability
- Increasing traffic and visibility with relevant reviews
SocialPilot Reviews is easy to use. You can quickly launch campaigns and easily set up brands, locations and contacts. In addition, what standout for SocialPilot Reviews is it’s prompt support from a dedicated account manager to assist you with your questions and problems.
Geoff K.
I love that an email goes out to my clients to encourage them to submit a review about their experience. I also love that once they do submit a review, it is automatically posted to all of my social media websites. It really takes a lot of work off my plate.
Birdeye vs Yext: Head-to-Head Feature Comparison
1. Review Management
In our opinion, Birdeye is better at review management. It has a friendly platform witha intuitive interface. Its AI-powered features automate tasks like review requests and personalized responses, simplifying the management process.
|
Birdeye |
Yext |
SocialPilot Reviews |
|
|---|---|---|---|
| Review Collection |
|
|
|
| Review Monitoring |
|
|
|
| Review Response |
|
|
|
| Share Review on Social Media |
|
|
|
| Manage Multiple Review Sites |
|
|
|
| Automated AI Review Response |
|
|
|
| Automated SMS and Email Campaign |
|
|
|
| Email Campaign Metrics |
|
|
|
| Text Campaign Metrics |
|
|
|
| Visit Website | Visit Website | 14 Days Trial |
After using Birdeye for some time now, we believe that it has a very user-friendly interface. It helps by automatically collecting and monitoring reviews across multiple review platforms. This means you are always on top of any negative comments and good praises.
In addition, it makes responding to reviews a breeze. Its automated responses help you quickly respond to both positive and negative feedback. Moreover, you can also easily share good reviews on social media with Birdeye, helping you build trust and promote your brand.
On the other hand, Yext is like a review management master. It’s reputation management and SEO expert combined in one single package, which makes sure that your business is always visible to your desired audience.
We found Yext to be also very helpful in managing our customer reviews across platforms such as Google Reviews and Yelp. What stood out for us that the platform works seamlessly to help collect and monitor multiple reviews. In addition it’s AI capabilities are comparable with Birdeye helping in automating the review collection campaigns and responding to customer reviews.
SocialPilot Reviews is a great alternative to Birdeye and Yext. It is a comprehensive review management tool which helps to collect, manage, and share reviews across multiple platforms. With SocialPilot Reviews, you can easily generate reviews through targeted email and text campaigns and also track their progress easily.
Whether you’re a small business looking to enhance local visibility or an agency managing multiple locations of different clients, SocialPilot Reviews has you covered.
2. Customer Support
When it comes to customer support, Birdeye wins this round again. While both tools are comparable in their support capabilities, Birdeye has a slight edge over Yext.
|
Birdeye |
Yext |
SocialPilot Reviews |
|
|---|---|---|---|
| Live Chat Support |
|
|
|
| Email Support |
|
|
|
| Training |
|
|
|
| Setup Support |
|
|
|
| Dedicated Account Manager |
|
 |
|
| Visit Website | Visit Website | 14 Days Trial |
Birdeye has a very proficient customer support team. In fact, its Quality of Support rating on G2 is pegged at 9.6 out of 10. In our experience, Birdeye was able to provide good support through its chat and email channels. At the same time, it also supported us with setup and training when we were new to the tool. However, what stood out the most was personal support through a dedicated account manager who was always ready to assist with any questions or issues. From troubleshooting technical problems to providing expert advice, the account manager, provided by team Birdeye, was always there to provide personalized assistance.
In our experience, while Yext’s support is slightly behind Birdeye, it still offers a solid level of assistance. In times of concerns, we were able to reach out to the Yext support team with the help of chat and email channels. Also, the training and setup support was very helpful for us to begging working on the tool. However, while Yext provides excellent support, it lacks the personal touch of a dedicated account manager.
SocialPilot Reviews provides prompt on-demand support to the users. Their chat and email support are always available to answer your questions and provide assistance. Furthermore, SocialPilot Reviews also provides comprehensive training and setup support. We found that their experts guide through the entire process, ensuring you get the most out of the platform.
It also offers a dedicated account manager. This personal touch ensures you have someone who is always available to assist with your specific needs, from troubleshooting technical issues to providing expert advice.
|
Birdeye |
Yext |
SocialPilot Reviews |
|
|---|---|---|---|
| Scheduling |
|
|
|
| Analytics |
|
|
|
| Social Inbox |
|
|
|
| Collaboration |
|
|
|
| Visit Website | Visit Website | 14 Days Trial |
Managing your social media presence is made easy with Birdeye’s comprehensive platform. Apart from review management, Birdeye social media management tool helped us to stay on top of our online presence. It helped us to easily schedule and publish posts across multiple platforms, which enabled us to keep our content fresh and consistent without the hassle.
We also found that Birdeye provides great analytical ability to access how the audience is engaging with the posts, from likes and comments to overall campaign performance. Also, when it comes to teamwork, its real-time collaboration features make it simple to review, approve, and perfect your content together.
On the other hand, Yext offers a wide range of features, including scheduling, analytics, a social inbox, and collaboration tools. With Yext we could leverage AI-powered content generation to make, schedule, and publish it across multiple social channels. At the same time, we could easily track customer feedback and messages and respond swiftly to engage your audience and strengthen relationships.
In our opinion, Yext is less inclined towards social media management compared to Birdeye. Yext primarily concentrates on ensuring consistent business information across directories and improving local SEO. Consequently, businesses looking for a robust social media management solution will find Birdeye’s approach better for enhancing customer engagement and brand visibility on social platforms.
Apart from being a robust review management tool, SocialPilot also provides social media management. Its comprehensive platform is designed to simplify and streamline social media management.
We leveraged features like bulk scheduling, AI-powered content generation, and robust analytics to plan, execute, and measure their social media campaigns.
Key Benefits:
- Save time and effort with bulk scheduling and automated tasks.
- Boost creativity with AI-generated content ideas.
- Collaborate seamlessly with team members and clients.
- Track performance analytics and reporting.
- Engage your audience through a unified social inbox.
4. Pricing Comparison
|
Birdeye |
Yext |
SocialPilot Reviews |
|---|---|---|
|
Starter
$299/per month
|
Emerging
$16/per month
|
Starter
Free
|
|
Growth
$399/per month
|
Essential
$26/per month
|
Pro
$25.5/per month
|
|
Dominate
$499/per month
|
Complete
$40/per month
|
- |
| - |
Premium
$76/per month
|
- |
|
0 Days Free Trial
No Credit Card Required
|
0 Days Free Trial
No Credit Card Required
|
14 Days Free Trial
No Credit Card Required
|
| Visit Website | Visit Website | Start free Trial |
Birdeye offers three pricing tiers: Starter, Growth, and Dominate. While the Starter plan ($299 per month) is relatively affordable, it’s important to consider if the features included align with your specific needs. As you move up to the Growth($399 per month) and Dominate plans ($499 per month), the price increases significantly, but you also gain access to more advanced features like advanced analytics and custom reporting.
On the other hand, Yext offers four pricing options, from the affordable Emerging plan ($4 per week) to the more comprehensive Complete plan ($10 per week). They also provide a Premium plan ($19 per week) for those who need even more advanced features.
SocialPilot Reviews offers two pricing plans: Starter and Pro. The Starter plan is completely free, making it a great option for businesses just getting started. While the Pro plan offers additional features and benefits, it’s still priced affordably at just $25.5 per month, making it accessible to businesses of all sizes.
Conclusion: Our Final Say
Both Birdeye and Yext are top contenders when it comes to managing your online reputation and reviews, but the best choice depends on your specific needs.
If you’re a larger enterprise looking for a robust solution that combines review management with SEO optimization, Yext may be the better fit. Its centralized dashboard makes it easy to track and manage reviews across multiple platforms while also boosting your online presence with local SEO features. However, Yext’s customer support lacks the personalized touch of a dedicated account manager, which might leave you wanting more individualized attention.
On the flip side, Birdeye shines with its user-friendly interface and AI-powered features that automate review requests and responses. It’s a great option for businesses of all sizes that want a hands-on approach to review management while also simplifying the process. The added bonus of personalized support through a dedicated account manager sets Birdeye apart, especially if you value more tailored assistance. Its strong social media management tools also make it ideal if you want to boost engagement across platforms and keep your content fresh.
For those looking for an affordable alternative, SocialPilot Reviews offers a fantastic balance of review management and social media tools. With pricing starting at just $25.5 per month, it’s an excellent option for smaller businesses and marketing agencies who need a comprehensive, yet budget-friendly, solution.
