Hotel review management is when hoteliers gather, manage, and leverage their customer reviews to maintain their online reputation and attract new guests to their properties. Replying to positive reviews is an essential piece of your online reputation puzzle.
Studies show that 81% of travelers check guest feedback before booking a hotel. So, acknowledging these positive feedbacks can help you add a finishing touch to these masterpiece comments, thus improving your image in the eyes of prospective visitors.
But even seasoned hospitality experts sometimes fall short of words when responding to guests’ feedback. They often doubt their responses to be impersonal and generic.
So, we are here with some positive hotel review response examples to simplify your interactions with your guests.
Let’s dive in
How to Respond to Positive Hotel Reviews (Tips and Templates)
88% of people say that they feel important when hotels respond to their online reviews. So, responding to positive reviews is a sure-shot way to build loyalty and show your customers that their opinions matter.
Additionally, when businesses respond to positive feedback, it also encourages other customers to leave glowing online reviews because they know they are being heard.
But before we dive into some hotel review reply examples, here are some useful tips that you must follow when responding to your positive reviews online:
- Start with Gratitude: To begin with, you must address your guest by their name (or username, if they haven’t used their original name) and thank them for taking out the time to review your business.
- Emphasize the Specifics: Every reviewer talks about something. Dig into the core of the review, reiterate, and address it. So, if your guest enjoyed the XYZ factors during their stay, your job is to read and acknowledge them in your response.
- Use “We” Instead of “I”: So, here’s the catch, while negative reviews must be addressed as an individual (ideally as the hotel manager, taking the blame), positive reviews must be addressed as “we,” acknowledging the contribution of the entire team.
- Invite Them Again: While this may sound obvious, we often miss out on the obvious things. So, complete your response with an invitation, inviting the guests back to your hotel whenever they visit your town.
Let us now understand how hotels can respond to no-comment happy reviews.
Responding To Positive Customer Ratings with No Comments
Let us first understand why it is even important to respond to 4 and 5-star ratings that have no reviews associated with them.
While these ratings lack explicit details, they still hold a positive sentiment and are definitely worth acknowledging. Responding to a good customer rating is more like returning a smile and letting your customer know that their effort counts.
This will also help you create a culture of positivity where every positive emotion is acknowledged and appreciated.
We understand that responding to these reviews may be difficult, as you still don’t know what your customer liked the most about their stay, so we are here with some templates that may help.
Let these review response templates be your dependable companions as you craft responses to these ratings.
Response Templates for Perfect 5-Star Customer Rating with No Feedback
Here are some ways in which you can respond to a perfect 5-star stellar rating from your guests:
- Simple Gratitude
Thank you for giving us a perfect all-star rating! Your support means the world to us, and we hope to see you again soon for an even better stay.
- A Nod to the Team
Thank you for choosing us as your hospitality partner. We truly appreciate your 5-star stellar rating! Our team works hard to make every stay memorable, and your feedback shows we’re on the right track.
- Highlight the Experience
Thanks a ton for taking the time out and giving us an amazing 5-star rating. We may not know all the details of your experience, but we’re delighted to have earned your approval. We look forward to hosting you again!
- A Warm Welcome Back
Thank you for your recent review and we are glad you stayed with us. Your beautiful 5-star rating has brightened our day! We can’t wait to welcome you back, so we can keep delivering you another exceptional experience that you truly deserve.
- A Personal Touch
Thank you for your 5/5 rating. We’re thrilled you enjoyed your time with us, even if you kept it short and sweet. Your perfect rating speaks volumes, and we’re already excited to host you again!
- Share the Success
Thank you so much for your fabulous rating and we are truly glad you chose to stay with us. We love sharing positive feedback like yours with our team, as it motivates us to continuously raise the bar for our guests!
- Future-Focused
We are deeply humbled that you took the time out to rate your recent experience with us. Your 5/5 rating is truly appreciated. We hope you’ll visit us again soon, and we’re always looking for ways to make your next stay even better!
- Highlight Guest Satisfaction
We are incredibly grateful to see a wonderful 5-star rating from you! Our team works hard to create a seamless and satisfying guest experience, and knowing we’ve done that for you is incredibly rewarding.
- Thankful and Eager
We can’t thank you enough for the lovely 5-star ratings you recently shared with our community. We’re already planning how to make your next visit just as exceptional! Hope to see you again soon.
- Short and Sweet
Thank you for your recent stay and the fantastic rating! We’re thrilled you chose our hotel and can’t wait to host you again soon.
Responding to 4-Star Hotel Reviews With No Feedback
Given below are some positive hotel review response examples for 4-star ratings to help you convey appreciation, invite feedback, and encourage future stays:
- Simple Gratitude
Thank you so much for taking the time out to rate us. We’re thrilled you enjoyed your stay with us, and we look forward to serving you again. Please let us know if there’s anything more we can do for you to make your next visit even better. Looking forward to hearing from you!
- Add some Personal Touch
Your generous rating brightened our day! It’s great to hear that we met your expectations, and we can’t wait to have you back. If there’s any way we can exceed your expectations next time, please do let us know.
- Encourage Feedback
We appreciate you choosing us as your hospitality partner and leaving us a 4/5 rating. Your positive experience means a lot to us. We’re always looking to improve our services for our guests, so if you have any suggestions for us, we’re all ears. We hope to welcome you back super soon!
- Striving for Better
We’re glad you had a pleasant stay with us, as reflected in your 4/5 rating. We take pride in our hospitality services, and making your stay memorable remains our top priority. So, do let us know if there’s anything we could do differently to earn that extra star. We’d love another opportunity to make your stay exceptional. Thank you for all your support!
- Inviting Them Again
Thank you for staying with us and taking the time out to rate us. We’re happy to learn that you enjoyed your recent visit. Let us know if there’s anything specific you’d like to see or experience during your next stay with us! Hope to see you again!
- Show Eagerness to Improve
Thank you for choosing [hotel’s name] and for sharing a positive rating of your stay. We’re always eager to learn how we can go from good to great. If you have any suggestions, we’d love to hear them! Until then, we hope to see you again soon for an even better experience.
Let us now look into some positive reviews and their responses.
5 Review Response Examples to Address Ratings With Reviews
In a survey, 66% of people said that they are more likely to book a hotel that responds to customer reviews than a similar hotel that doesn’t.
It’s a dream for hoteliers to get those heartwarming, positive reviews from their guests, but it is equally important to acknowledge them by responding to them. Not only will your guests love these acknowledgments, but prospective visitors will also see them as a green flag.
In the sections below, we will look into some positive review response examples to offer you some inspiration. Responding well will leave a lasting impression on your reviewers and also invite many more prospective customers looking for hotels in your area.
The hotel review reply examples below are explicitly designed to cater to positive customer reviews in the hospitality sector and will help you respond to reviews like a pro, keeping things professional yet personalized.
1. Guest Reviews for Special Occasions
I visited New York City for a friend’s 25th birthday, and the four of us stayed in a room with two double beds. The place was spotless, and the front desk team couldn’t have been more helpful! The room itself was well-organized, with enough space for all our belongings. It’s just a short walk from Times Square and near the subway. This is definitely a must-stay location!”
By Anna Watson
Response
Thank you, Anna, for choosing to stay with us and taking the time to tell us about your recent stay. We are thrilled that our clean rooms and helpful front desk staff made your trip so enjoyable. We work hard to provide an excellent guest experience, and your kind words are a huge motivator for us. We hope to have the pleasure of hosting you again soon!
Response from Michael Brown,
General Manager
2. Reviews on Peaceful Family Stays
This DoubleTree is in a great location, just north of the river and a quick walk from the Magnificent Mile. Our family of four had plenty of room to spread out and unwind, and we really liked the comfy windowsill bench. The beds were cozy, and everything was clean, though the decor felt a bit old-fashioned. Still, I loved how peaceful it was—barely any noise from the hallways or outside.
Linda Garcia
Response
Thank you, Linda, for taking the time to share your experience with us! We’re so happy your family enjoyed their stay and had enough room to spread out and relax. That windowsill bench is a guest favorite, glad you liked it, too!
We’re especially pleased to hear you found the rooms clean and peaceful, providing a comfortable, quiet space for our guests is something we take pride in. We appreciate your feedback about the decor, and we’re always looking for ways to enhance our guests’ experience.
We hope to welcome you and your family back the next time you’re in town!
Response from Michael Brown,
General Manager
3. Reviews from First Time Visitors
This was my first time in Chicago, and I read the reviews of hotels before I booked. I’m a Hilton Baby, so I paid close attention, and I chose this Hotel!
From the moment you walked in the front door, I was completely satisfied! There was not one thing to complain about, nor did I have a problem with! The Front Desk staff were amazing, and they helped me check in. Even though I had already checked in on the app, they verified my information, and I got my cookie and water! With a suggestion for a nearby restaurant with a coupon! The Staff in the Lobby, Nice!
My room was perfect—the bathroom, main room, and bed were clean, and I had an incredible view! There was a refrigerator, a microwave, a closet, and everything else! We were on the 20th floor, right by the elevator, and quiet!
The restaurant’s breakfast was good every morning, and if you just wanted coffee and a quick bite to go, they had a Starbucks, which was hot and good as well!
All of the Staff I came into contact with were nice, helpful, and pleasant!
Barbara Brown
Response
Wow! Thank you for such detailed feedback, Barbara. It brings us so much joy that you chose to stay with us during your first visit to Chicago, and we are even happier to hear that we exceeded your expectations. Our team works hard to ensure each guest feels welcomed, safe, and comfortable, so your kind words about our staff truly made our day!
We’re glad you enjoyed our property’s convenient location, well-kept room, and the delicious breakfast options. We hope to see you again whenever you’re back in Chicago! Until then, safe travels and warm wishes from all of us here.
Response from Michael Brown,
General Manager
4. Reviews Praising Exceptional Care
My brother-in-law was hospitalized twice, across the street from this hotel, in the past year. His wife, our family, and friends spent many nights here, often feeling overwhelmed and exhausted. The staff’s service and kindness made a real difference, knowing a clean, cozy room was waiting for us after a difficult day. Thank you for the friendly words and exceptional housekeeping, especially for taking extra care of my sister-in-law and our family. We wish you ongoing success!
Mary Harris
Response
Thank you for reviewing us, Mary. We’re humbled that we could provide comfort to your family during such a challenging time. Your thoughtful review means a great deal to our entire team, and we appreciate the chance to make things a bit easier. Thank you for choosing us and for sharing your experience. Your positive feedback encourages us to keep delivering excellent service.
Response from Michael Brown,
General Manager
5. Reviews with Minor Requests
We had a fantastic 5-day stay at this hotel. Antonio, who checked us in, was absolutely outstanding! He was friendly, helpful, and went the extra mile to make us feel welcome. The room was spotless, with no unpleasant odors, and everything was well-maintained. The location was perfect, we had plenty of dining options within walking distance. My only wish is that the TV allowed us to connect our fire stick.
Sam Sacks
Response
Hello Sam, your thoughtful review made our day! We’re delighted to know you had a fantastic experience with us. Our team always strives to go above and beyond, and Antonio will be thrilled to hear your feedback. We can’t wait to have you back at our convenient location near the Magnificent Mile for another memorable stay. We’re excited to exceed your expectations once again!
Best wishes,
Michael Brown, General Manager
Now that we have delved into the nitty-gritty of positive review responses, let us understand why responding to these positive hotel reviews is so important.
Why Responding to Positive Hotel Reviews Matters
According to TripAdvisor, hotels that respond to online reviews are likely to get 21% more booking inquiries than those that don’t. This is not a mere coincidence. Responding to reviews is perceived as a positive and polite gesture that can help boost your reputation and leave a lasting impact.
Here are some reasons why hotels must consider responding to reviews (especially the positive ones):
1. Your Responses Encourage Future Engagement
A thoughtful reply will not just acknowledge the sentiments of your guest but will also open doors to further interactions. Your guests see you as approachable and human, which makes them more likely to share experiences, ask questions, or book another stay. This back-and-forth conversation builds trust and keeps you on their radar.
93% of all global travelers say that hotel reviews impact their booking decisions. These positive reviews act as your badge of honor. So, showcasing and responding to them will tell your potential clients that your hotel is a top contender. People crave reassurance in their booking decisions, and a trail of gracious responses proves you’re the real deal.
3. It Improves Your Online Visibility
Many review platforms factor engagement into search rankings. By replying to reviews, you’re sending signals to the search engines that keep your property fresh and relevant. In other words, each friendly response could nudge you higher up the list when travelers search for hotels in your area.
4. Boosts Your Average Daily Rate (ADR)
Responding to glowing guest reviews isn’t just about good manners; it can also drive up your Average Daily Rate (ADR). When people read positive things about your property and service standards, both in reviews and their responses, they perceive you to be a premium property.
Hotels that actively engage with their positive reviews tend to stand out on booking sites, allowing them to command premium prices.
5. Fosters Loyalty and Stronger Relationships
Responding to positive reviews thoughtfully can transform your one-time guest into a lifelong ambassador. People love feeling heard, and a personalized reply can strengthen that bond. Think of each response as watering a relationship; every effort you put in will contribute to your growth and build customer loyalty.
Best Practices to Craft a Perfect Hotel Review Response
Lastly, there are some best practices that all hoteliers must follow to draft the best hotel review responses and win customers’ trust. Let us now talk about some do’s and don’ts of drafting hotel review responses:
- Make sure to Respond: Only 41% of hotels actually respond to reviews. By actively responding to customer reviews, you not just set yourself apart but also show them that their feedback matters, thus winning their trust.
- Send Personalized Responses: Refrain from sending those generic template responses. Use the guest’s name and refer to the specific details from their review so they feel heard and valued.
- Express Genuine Gratitude: A simple “thank you” goes a long way in letting guests know their feedback matters.
- Reflect your Brand Voice: Keep your tone consistent with your hotel’s personality; keep it warm, welcoming, and authentic.
- Highlight key Features: Mention the aspect of their stay they enjoyed and reinforce why it’s special.
- Extend an Invite: Encourage guests to return to your property and let them know that you’re eager to welcome them back.
- Keep it Concise and Sincere: Show genuine appreciation without sounding scripted or overly formal.
I have often heard hoteliers complaining that “we don’t have enough time to draft review responses” or “there is so much on our plate already.” We feel you. So, we are here with a simple solution. A review management tool that will not just answer all reviews but also help you gather them.
This tool is called SocialPilot Reviews, and it offers a streamlined solution to personalize and automate review responses. Here’s how:
- AI-Powered Personalized Replies: SocialPilot Reviews uses an AI review response feature to craft customized, professional responses to all your guest reviews. This ensures each guest feels valued without the need for extensive manual effort.
- Automated Review Requests: The platform automates the process of soliciting reviews by sending timely and personalized review requests to your customers via email or SMS. For instance, this tool will send your guests a review request, soon after they complete their stay. This prompt outreach increases your likelihood of receiving their valuable feedback.
- Centralized Review Management: With its unified dashboard, hotels can monitor and respond to reviews on Google and Facebook. This consolidation simplifies online reputation management while also ensuring that no feedback goes unnoticed.
- Enhanced Online Visibility: Hotels can improve their online presence by promptly addressing their guest reviews through SocialPilot Reviews, leading to better search engine rankings and increased bookings.
So, incorporate SocialPilot Reviews into your review response strategy and experience the difference. This tool not only streamlines review management but also helps build stronger guest relationships and enhances your online reputation.
Conclusion
While positive hotel review responses can be critical to your reputation management, there will be situations where you are pressed for time and looking for a quick solution.
For times like these, feel free to copy and use these review response templates so you never ever have an unhappy guest again. SocialPilot Review’s AI review response feature can also be your trusted companion, drafting authentic and personalized responses to all your guest reviews.
Using this tool, you can gather all your customer feedback from Facebook and Google and respond to them on the SocialPilot Reviews centralized dashboard.
It keeps things simple and helps you maintain a strong reputation. Try it today and turn those impressive reviews into lasting relationships.
