Birdeye is a big name in customer review management. It’s a popular platform that can help you connect with customers through text and web messaging, gather reviews, and monitor their online reputation across sites like Google, Facebook, and Yelp.
Despite the popularity of the platform, there are other platforms that can offer better service. These alternatives can be more affordable yet robust review management tools to manage superior customer service. Let’s dive into the 7 best Birdeye alternatives that might just be your perfect fit!
Why Consider Alternatives to Birdeye?
While Birdeye is an excellent tool for reputation management, serving businesses of all sizes, it has its drawbacks. These shortcomings often lead users to seek alternatives to Birdeye. So, what are some of the main drawbacks of Birdeye? Let’s dive in and explore why you might consider alternatives to Birdeye for your review management needs:
1. Cost Concerns: Birdeye is a full-suite reputation management platform, but compared to several other tools like SocialPilot Reviews, Podium, etc., it comes at a higher price point. It is considered to be a premium product designed for multi-location or enterprise-level businesses, so small agencies or businesses on a tight budget may find it expensive.
Taylor S.
Pricing is a little high, so it could be considered a significant investment for small businesses. There are so many features that even a year into using it I’m still finding new things, so it can be overwhelming at first.
2. Contractual Commitments: This is another major point to consider. Birdeye offers limited flexibility and requires annual commitments from its customers, regardless of whether or not they choose to pay monthly or annually.
Kyle K.
You can never get out of your contract that supposedly you are supposed to be able to after the first year. The Rep knew we were trying to cancel but yet finally got a hold of us after the “cut off” date that auto renewed us. I cant believe when you have been a loyal customer for 3 plus years they still feel the need to trap you into this. I understand the first year but after many years to trap you like this is horrible business practices. I don’t want any money back, all I want is to be done. It served its purpose but now I’m done but they claim I’m stuck until September but I’m not even allowed to put in a future cancellation request. No, I have to go through the whole year and try all over again to get a hold of them in their slim cancellation window and I’m sure they will magically avoid our call and then magically not call us back until after it’s too late. My advice to anyone is find a company to do this same thing for you that doesn’t have this fine print auto-renewal because you will be stuck just like I am.
3. Complexity: Birdeye is indeed a comprehensive platform that offers numerous functions like reputation management, customer messaging, and social media. It also uses “agentic AI” with specialized agents for tasks like review generation, response, and content creation. All this adds to the complexity of this platform.
Ravenna T.
It is SLIGHTLY cumbersome to get into the review and sometimes the number “grade” seems to not be reflective of the actual comments and/or sentiments of the reviewer.
4. Learning Curve: The more extensive the features, the steeper the learning curve. Getting the knack of all its features can take some time. Some businesses may also require training, so they can use this tool to its fullest potential.
Kolby D.
There can be a learning curve when first using the platform but between their helpful guides and support team, it can be learned in a reasonable amount of time.
How we Analyze and Select These Tools:
Birdeye is often perceived as a tool that is comprehensive yet complex. So we researched and compared different review management platforms based on some key factors like their compatibility, content creation, automation, collaboration, analytics, pricing, and overall user experience. After thorough evaluation, we have come up with the seven best alternatives to Birdeye to help marketers pick the right tool for their business.
Top Birdeye Alternatives Comparison at a Glance
Different businesses have different reasons when they look for Birdeye alternatives. While some may find the pricing too steep, others may find its interface overwhelming. But no matter what your reason is, there are several alternative review management platforms that you can try to manage your online reputation proactively.
Check out our table comparing key functions and features of the four review management tools to find the best fit for your business needs.
 SocialPilot Reviews |
 Birdeye |
 Yext |
 NiceJob |
 Podium |
|
|---|---|---|---|---|---|
| Pricing | $25.5 per month | $289+ per month | $199 per month | $174 per month | $399 per month |
| Best for | Marketing Agencies, SMBs, Multi-Location Brands | Local Businesses, Large Enterprises, Mid-Size Businesses, Non-Profit and Multi-location Brands | Large Enterprises, Mid-Size Businesses and Non-Profits | Large Enterprises, Mid-Size Businesses, Non-Profit, and Small Businesses | Marketing Agencies, SMBs, Multi-Location Brands & Professionals |
| Ease of Use | |||||
| Support | |||||
| Review Management | |||||
| Review Collection |  |
|
|
|
|
| Review Monitoring | |
|
|
|
|
| Share Reviews on Social Media | |
|
|
|
|
| Review Response | |
|
|
|
|
| Manage Multiple Review Sites | |
|
|
|
|
| Automated AI Review Response | |
|
|
|
|
| Automated Email and SMS Campaigns | |
|
|
|
|
| Email Campaign Metrics | |
|
|
|
|
| Text Campaign Metrics | |
|
|
|
|
| Support | |||||
| Chat | |
|
|
|
|
|
|
|
|
|
|
| Training | |
|
|
|
|
| Setup | |
|
|
|
|
| Dedicated Account Manager | |
|
 |
|
|
| Social Media Management | |||||
| Scheduling | |
|
|
|
|
| Analytics | |
|
|
|
|
| Social Inbox | |
|
|
|
|
| Collaboration | |
|
|
|
|
| Learn More | Learn More | Learn More | |||
Let’s dive into these alternatives and explore them in greater detail.
7 Best Birdeye Alternatives for All Business Types
Best for:
Marketing Agencies, SMBs, Multi-Location Brands & Professionals.
Star Rating:
4.5/5 star (G2), and 4.4/5 star (GetApp).
Apps:
Android and iOS Mobile App and Web application.
Review Platforms Supported:
Facebook and Google Business Profile
SocialPilot Features Better than Birdeye
- Smart Campaign Automation
- Cost-Effective Pricing
- Reviews Publishing on Social Media
- AI Review Response
- Twilio Integration for SMS
- Unlimited CRM Integrations With Zapier
- Team and Client Collaboration
- Set-Up Multiple Location
- Social Media Scheduling
- White Label Dashboard
- Clean User Interface
- Social Media Analytics and Reporting
- Easy to Use
- On-Demand Customer Support
Pros
- The friendly interface helps you quickly set up and manage review generation campaigns.
- Benefit from the intuitive centralized dashboard and manage reviews from various platforms in one place. This simplifies the process of monitoring and responding to customer feedback.
- Automated email and SMS campaigns can boost your review generation and enhance your review volume with minimal effort and time.
- Gain in-depth insights into the effectiveness of your review generation campaigns with detailed analytics.
- Benefit from the assistance of dedicated account managers who are available to support you whenever needed.
- With SocialPilot Reviews, you can benefit from affordable pricing options, starting with a free Starter plan and a pro plan at $25 per month, suitable for businesses of all sizes.
- Enjoy the added benefit of social media management, which allows you to schedule, publish, and analyze posts effortlessly.
Cons
- Currently, SocialPilot does not provide review performance analytics. However, it gives important data related to review collection campaigns.
- SocialPilot Reviews provides integration only for Google Reviews and Facebook, the two major review platforms.
Our Experience
Using SocialPilot Reviews is definitely a positive experience. The tool is very affordable and packed with a comprehensive set of features that make it a standout choice for review management.
In our opinion, SocialPilot Reviews can enable you to quickly generate, monitor, and respond to customer reviews all from one central dashboard, which has significantly streamlined our workflow.
Moreover, it has an added bonus of multiple-user access and the ability to manage multiple locations at a low cost. This is fantastic for scaling your efforts towards customer satisfaction.
The platform utilizes AI-driven responses to manage customer reviews, enabling you to reply promptly in your preferred tone and making sure customers feel acknowledged and appreciated. Additionally, it also helps in negative review management by not directly publishing reviews with fewer than 4-stars. You can talk to these reviewers and help to solve their issues.
In addition, its integration with social media management tools has been invaluable for maintaining a cohesive online presence. Overall, SocialPilot Reviews has been a powerful, cost-effective solution.
SocialPilot Reviews Pricing
Choose from SocialPilot Reviews’ Starter plan, which is free for one brand and includes basic features, or the Pro plan at $25.50/month (billed annually) for unlimited brands, team management, and additional features.
Choose any of the two plans that fit your needs:
- Starter: Free for one brand to help you get started.
- Pro: $25.50/month with unlimited user access.
With its cost-effective pricing and robust feature set, SocialPilot Reviews stands out as one of the top choices for online review management.
Overall Verdict
SocialPilot Reviews often highlight the platform’s strengths in review and social media management, particularly its ease of use, scheduling capabilities, and cost-effectiveness. Users appreciate its intuitive interface, email and text campaign management, negative review management, and the value it provides for managing multiple social media accounts from a single dashboard.
However, some reviews note that while SocialPilot excels in basic review management functionalities, right now, it may lack advanced features found in costlier premium tools.
Birdeye reviews, on the other hand, emphasize its comprehensive reputation management capabilities. Users frequently commend Birdeye for its robust features in review collection, response management, and customer feedback analysis.
The platform is praised for its ability to enhance its online presence and reputation. Yet, some reviews mention that its extensive feature set might be overwhelming for smaller businesses or those seeking simpler solutions.
Best for:
Large Enterprises, Mid Size Business
Star Rating:
4.5/5 star (G2), and 4.5/5 star (GetApp).
Apps:
Android and iOS Mobile App and Web application.
Review Platforms Supported:
Travelocity, Tripadvisor, Google Business Profile, G2, Grubhub, Capterra, and more
Key Features:
- SOCi Genius Reviews: SOCi Genius is trained to automatically write review responses that match your brand voice, saving you time and ensuring consistency across all review platforms.
- Review Aggregation: Just like many other review management sites, SOCi also brings together reviews from sites like Google, Facebook, Tripadvisor and more into just single dashboard.
- Sentiment Tracking: Track the customer sentiments over time with tools that help to analyze the tone and mood of reviews.
- Competitive Reputation Monitoring: Compare your reviews with that of the competitors. It will provide you with insights into your market position and areas where you can improve.
- Improved Search Visibility: Boost your local search rankings by actively managing and responding to reviews, making your business more visible to potential customers searching online.
Pros
- SOCi Genius has the capability to automatically generate on-brand responses, saving you time and ensuring consistency.
- The centralized management system aggregates reviews from different platforms into a single dashboard, simplifying monitoring and management.
- SOCi also helps to track and analyze your customer sentiments, providing you with insights for improving customer satisfaction.
Cons
- The platform has a comprehensive set of features that may lead to a higher learning curve and more time to realize its full potential.
- SOCi may be costly for many small businesses as compared to many other review tools with similar features.
Our Experience:
When we started using SOCi to manage online reviews, we were delighted by its capabilities. The SOCi Genius Reviews feature could be a game-changer for your business. It helped us by crafting responses that perfectly matched our brand’s voice. It saved us time and ensured that our replies were consistent across all platforms.
It’s all-in-one, centralized dashboard made it so simple for our team to manage reviews. We no longer had to hop onto different review platforms to see what our customers were saying about us, because all reviews were right there on its dashboard. We could simply read through them, get automated responses, understand the sentiments of our customers, and get some meaningful, actionable insights to improve our product.
But we aren’t saying that SOCi has no downsides. For instance, we found the platform a little complicated in the beginning. Also, the automated responses that it generated were usually perfect, but they had limited customization options, which may limit your responses in some situations. Talking about its price, SOCi has a custom pricing model that may be expensive for some businesses, particularly the smaller ones.
Overall Verdict:
Both Birdeye and SOCi are two great review management tools with some slight differences. Let’s talk about Birdeye first, it offers efficient review management with an all-in-one dashboard for reviews, messaging, and surveys etc. It also comes with an easier setup and a user-friendly dashboard. Businesses can also benefit from its excellent customer support, analytics, and integration capabilities. Overall, this tool offers a straightforward solution to businesses looking to improve their online reputation.
SOCi, on the other hand, is built for multi-location enterprises and offers advanced tools for localized social posting, listings, and managing brand consistency. This can be the right pick for you if you are a multi-location business seeking a centralized solution for review management. That being said, the learning curve is a bit steep, and this tool is pricier compared to several other competitors.
To sum it up, businesses looking for ease of use and seamless integration can go for Birdeye, but those looking for enterprise-level scalability and centralized control for their multi-location business can opt for SOCi.
Best for:
Small and Mid-Size Businesses, Large Enterprises, and Non-Profits
Star Rating:
4.4/5 star (G2), and 4.3/5 star (GetApp).
Apps:
Web application
Review Platforms Supported:
Facebook, Google Business Profile, Trustpilot, Yelp, TripAdvisor, and more
Key Features:
Yext is a major review management tool with multiple features that make it a compelling consideration for your business. Here are some of the features:
- Unified Review Management: It can help you manage reviews from sites like Facebook, Yelp, Tripadvisor, and others using a single, centralized dashboard.
- Smart AI Responses: It utilizes AI to analyze reviews and automatically respond with custom, appropriate messages.
- Active Review Generation: Yext can actively seek reviews from customers through email and text messages.
- Comprehensive Review Monitoring: Yext helps by tracking their brand mentions and customer sentiments across multiple review sites, social media platforms, and search engines.
Pros
- Yext has a user-friendly and intuitive dashboard, enabling easy navigation and management that helps you with your online presence.
- It excels in review management. It provides useful insights and the ability to respond to the reviews easily.
- Yext has a great support team that makes sure that your business can benefit from most of its features.
Cons
- Its interface is not intuitive, and the learning curve is quite steep, which can make its adoption challenging for teams.
- Yext is expensive, given its recurring subscription model and the rising renewal prices, more so for small businesses.
- Yext’s review management tools are pretty basic, and users do not get any actionable insights from the reviews collected.
Our Experience
Our team tried Yext, and we found it to be an effective review management tool. With its AI solution, we could manage reviews across different business locations, respond to reviews quickly, and ensure a positive customer experience.
This tool simplified the whole process of gathering, monitoring, and responding to reviews. We could also get some insights and analytics on its centralized dashboard, but compared to some other review management tools, the data lacked the depth needed for actionable insights.
We also found the platform a bit clunky, and finding some features was hard, given the complexity of this platform. But after the initial setup process, this tool helped us drive reviews and engage with our customers more effectively.
The pricing starts at $199 per year, and overall, it is a worthwhile investment for businesses looking to proactively manage their online reputation.
Our Verdict
Choosing between Birdeye and Yext would mostly depend on your preferences. While the primary focus of Birdeye is on review and feedback generation, Yext is mostly a listings and review management tool that helps you maintain a consistent business presence across multiple platforms.
While Birdeye has stronger and user-friendly AI capabilities that help businesses manage review responses, analyze customer sentiment, and generate content for social media, the AI-driven engagement on Yext is less comprehensive than Birdeye’s.
But what makes Yext truly stand out as a review management tool is its Knowledge Graph technology (now Yext Content). This unique feature acts like a brain for your business, storing and structuring all critical information about your brand in a way that search engines understand.
Moreover, Yext’s ability to manage reviews directly from the platform means you can respond to customer feedback more swiftly and maintain a positive online reputation. Also, Yext takes the lead when it comes to listing networks and integrations with sites like Apple Maps and Yelp, which are missing in Birdeye. These integrations help with seamless monitoring, understanding customer sentiments, and maintaining better engagement.
Best for:
Small and Mid-Size Businesses, and Large Enterprises
Star Rating:
4.5/5 star (G2), and 4.3/5 star (GetApp).
Apps:
Android and iOS Mobile App and Web application.
Review Platforms Supported:
DealerRater, Google Business Profile, Yellow Pages, BBB, Facebook, and more.
Key Features:
- Review Tracking and Reporting: Podium is helpful in easily tracking the different sources of your reviews and monitoring how your reputation is enhanced with the passage of time.
- Syncing Contact Profiles: Podium syncs all reviews automatically with your customer profiles, which are securely stored on the platform.
- AI-Driven Review Replies and Automation: Podium has incredible AI and automation capabilities, which can help you save time. The automated review invites and reminders help you never miss out on getting more ratings.
Pros
- Podium is a one-stop solution for managing customer reviews across different sites. Wheather you receive positive or negative reviews, Podium makes interacting with customers easy.
- A great thing about Podium is that it is easy to use. It can be used to send review requests through SMS or email, making it easy to gather reviews from your customers.
- The application and its features can be accessed seamlessly from any device, which is a great convenience for your business.
Cons
- Since Podium is a comprehensive tool, it comes with a high price, making it suitable only for large businesses that can afford to use it.
- While it may be easy to use, it comes with a learning curve. This makes it difficult for new users to understand it and effectively benefit from all its features.
- Podium’s customer support is slower than expected. It often lacks sufficient information to assist effectively.
Our Experience
We believe that Podium is an effective alternative to Birdeye, especially if you are an SMB or local business looking for more streamlined communication.
When we started using Podium, we found its interface to be quite simple and easy to use. This tool works great for managing basic day-to-day tasks like generating reviews and managing customer communication.
The platform is intuitive, and it does a decent job at consolidating all your customer reviews across multiple platforms. We could manage all our customer inquiries and feedback using its clean centralized inbox. We could also benefit from its analytical capabilities, as the tool provided us with valuable insights into the review performance and the overall customer sentiment.
We could also identify the ongoing trends and use them to make some informed business decisions and improve our service quality. Additionally, it has features like web chat widgets and contact forms that made it so simple for us to capture leads from our clients and funnel them into the same communication inbox.
But at the same time, we also found the platform a bit expensive and restrictive, as it lacked the advanced customization features that are being offered by some of its competitors.
Overall Verdict
So, when it comes to choosing between Birdeye and Podium, it’s mostly a matter of your preferences and priorities. If you are a multi-location business looking for a comprehensive reputation management tool, then Birdeye will serve your purpose, but if you are more focused on collecting reviews and streamlining communications for your SMB or local business, then choose Podium.
Birdeye has extensive review generation capabilities from over 200 sites, strong multi-channel messaging support, and AI-powered text and webchat features. Podium, on the other hand, mostly focuses on sending text-based review invitations and excels at two-way text messaging and live chat, which makes it a go-to tool for local businesses.
Podium also lacks the comprehensive listings management and social media posting and scheduling features, while with Birdeye, you can also share your positive reviews to social media and manage your business information across various directories.
Some users also find Podium a bit expensive for the features it offers. However, if you want to explore other platforms with similar features and affordable pricing, you can check out our list of the best Podium alternatives.
Best for:
Freelancers, Small and Mid-size businesses, Agencies, and Non-Profit Organizations
Star Rating:
4.8/5 star (G2), and 4.9/5 star (GetApp).
Apps:
iOS Mobile App and Web application.
Review Platforms Supported:
G2, Google Business Profile, Capterra, Facebook, and more.
Key Features:
- Display Enhanced Reviews: With NiceJob, you can automatically publish customer stories and reviews on your website and social platforms to drive 3X more engagement.
- Automatic Review Generation: NiceJob automates review generation in two simple clicks and enables sharing the reviews you get wherever they’ll get the most visibility.
- Review Insights: It provides in-depth analytics and insights on reviews, assisting businesses to understand customer sentiment and identify areas for improvement.
Pros
- NiceJob’s automation can help businesses boost the volume of their online reviews, which can help improve their online reputation.
- The platform automatically sends email and SMS review requests, helps manage and respond to reviews, provides analytics, and helps businesses comprehend the customer sentiment, understand review trends, and performance metrics.
- The platform is also intuitive and simple to use, and its “set it and forget it” automation is a major draw for busy business owners.
Cons
- Some users feel that the platform comes at a higher price point for a somewhat limited feature set. Also, the customization options for review requests and widgets are limited.
- The mobile app of NiceJob lacks some features and is less functional than its desktop version.
- The platform may also feel clunky for multi-location businesses trying to navigate between different locations and duplicate reviews on Facebook.
Our Experience
We found NiceJob to be a beginner-friendly tool with a low learning curve. The setup was quick, and we could easily integrate it with our clients’ CRM or scheduling software to automate review requests.
We were impressed by the simplicity and effectiveness of its review generation and management capabilities; its automated email and SMS campaigns were highly effective at prompting customers to leave reviews. With just a few simple clicks, we could send customized review requests that aligned with our brand voice, thus boosting our chances of getting feedback. Managing online reviews on NiceJob was equally simple and straightforward.
Additionally, it has great reporting and analytics capabilities. With this tool, we could easily track customer sentiments and review trends.
Despite all these benefits, this tool also comes with its own challenges. While it lets you have multiple client locations under a single user, each one requires a separate license. Also, the platform lacks some advanced features like deep AI analytics and powerful multi-channel communication tools.
Our Verdict
We believe that NiceJob can be a great alternative to Birdeye if you are a small business or agency looking for a simpler, more affordable, and effective reputation management solution for your business. It’s simple to use and can help businesses automate the review request process and build a standout reputation with its social proof marketing.
But if you are a large enterprise or multi-location brand requiring comprehensive reputation management features, then Birdeye would be a better pick. It comes with a comprehensive AI suite and has extensive listings management and multi-channel messaging features that are often required by businesses managing a large portfolio of locations and clients.
Talking about the affordability, NiceJob is significantly more affordable and has monthly plans available with no long-term commitments. Birdeye, on the other hand, has long-term, binding contracts and comes with a higher price tag.
Overall, businesses must consider their long-term goals when choosing between Birdeye and NiceJob. If you are managing multiple clients or planning a rapid expansion, Birdeye’s scalability and robust feature set can be a better investment. However, NiceJob can provide a fantastic, low-commitment solution if you are looking for an affordable review generation for your small or mid-size business.
Best for:
Small & Mid-Size Businesses, and E-commerce businesses
Star Rating:
4.8/5 star (G2), and 4.6/5 star (GetApp)
Apps:
iOS Mobile App and Web application
Review Platforms Supported:
Bing, G2, Google Business Profile, Capterra, Facebook, and more.
Key Features:
- Gathering Reviews: Businesses can automate the review collection process with emails or SMSs being sent to customers after every purchase or service interaction.
- Review Nuggets: Review nuggets are snippets of text from customer reviews that you can select from feedback and display on their website. This is a smart tactic that can help you attract potential customers.
- Video Reviews: With Reviews.io, reviews can be collected not just in text and picture format but also as videos. Video reviews sound more authentic and allow your potential customers to see and hear some real customer experiences.
- Craft Replies with AI: With its AI-powered review response feature, you can reply to both your happy and unhappy customers and improve your credibility.
Pros
- Reviews.io is known for its attentive, responsive, and helpful customer support. They have a 24/7 live chat support so you can get your issues resolved quickly.
- With integrations like Shopify and Salesforce, this tool streamlines your review collection process and makes it seamless.
- Another standout feature is its ability to analyze customer interaction with reviews using session replays and analytics. It offers some really helpful insights, like interactions with review widgets on your website.
Cons
- It’s pricey, as the full version costs $499; this can make it unaffordable for teams on a limited budget.
- Some users have also reported that its review widgets can occasionally cause websites to load more slowly.
Our Experience
We found Reviews.io to be a credible alternative to Birdeye. It may take you some time to set up the tool, given all the integration, but once it’s done, using it for review generation and management is pretty simple.
One of the standout features of the tool is the ability to create customized review widgets. With the help of the no-code editors, you can create an on-brand widget. At the same time, the Google and Bing integration is a big plus point. This integration helps to boost online visibility by displaying our customer reviews directly in search results, hence helping drive more organic traffic to your site.
In the present time, when many other review platforms excel in providing good after-sales support, Reviews.io does not disappoint. The 24/7 chat support is sure to help you in resolving issues quickly.
Despite the benefits, the platform has a few issues, such as its steep learning curve and integration issues with third-party apps. Also, the pricing might be high for smaller businesses, but overall, Reviews.io has great potential to enhance your online reputation and customer engagement.
Overall Verdict
While both Reviews.io and Birdeye can help you collect and manage reviews, both these tools have their unique strengths. While Reviews.io works better for e-commerce businesses seeking flexibility, Birdeye is a more comprehensive tool designed for large enterprises.
With reviews.io, the entire focus is on reviews. Its features, like the collection of video reviews and posting of user-generated content (UGC) on websites, are ideal for online stores looking to build rich, authentic social proof directly on their product pages.
In addition to this, Reviews.io comes with a Google Licensed Review Partner status, which means that it complies with Google’s Seller Ratings. It has some great customizable widgets, offers seamless integration with Google and Bing, and has flexible pricing with monthly plans and no long-term commitments.
Talking about Birdeye, it offers comprehensive solutions for enterprise-grade or multi-location businesses. It has features like automated review requests, sentiment analysis, and reputation monitoring. Its user-friendly interface and strong customer support are some other notable advantages of this tool.
Ultimately, the choice that you make must depend on your specific business needs and budget considerations.
Best for:
Agencies, Small and Mid-Size Businesses
Star Rating:
4.6/5 star (G2), and 4.8/5 star (GetApp).
Apps:
Web application
Review Platforms Supported:
Yahoo, Yelp, Facebook, Google Business Profile, TripAdvisor and more.
Key Features:
Yext is a major review management tool with multiple features that make it a compelling consideration for your business. Here are some of the features:
- Review Monitoring: BrightLocal helps in collecting reviews from 80 sites, such as GBP, Facebook, and Yelp. It provides real-time alerts so that your teams are always aware and respond to feedback promptly.
- Daily Reports: The tool provides a complete report of the latest reviews so that you can see what customers are saying about you.
- Automated Review Generation: The automation capability of the platform helps in gathering reviews by sending automated review requests via email or SMS. These requests can be customized so that they can be more engaging.
- Tracking Ranking: BrightLocal’s local rank-tracking tool helps improve local search visibility. The dashboard, along with tools such as the Local Search Grid and Geolocation Rank Tracker, helps pinpoint where the efforts need to be focused.
Pros
- The analytics feature of BrightLocal is excellent for generating reports and learning about customer experiences.
- While the training at BrightLocal Academy helps in learning the tool, the customer support team provides great one-on-one assistance.
- BrightLocal is really simple and effective. Because of this, it has an easy learning curve.
Cons
- BrightLocal has the ability to hold 100 locations with each account. However, reporting can only be done for about 50 locations per account.
- The reporting and reputation management capabilities of BrightLocal are not top-notch. You would still need to take manual actions to collect more reviews.
Our Experience
While researching various Birdeye competitors, we discovered that BrightLocal is a great tool for managing online customer reviews. BrightLocal aids in tracking reviews from about 80+ platforms, such as Yahoo, Yelp, TripAdvisor, and more. The tool helps by providing alerts for new reviews so that you are able to respond quickly and stay on top of customer feedback.
A feature that we really appreciate is the automated review request. If you want to gather more reviews easily and quickly, you can utilize this capability to send review requests to customers through email or SMS. Simultaneously, the sentiment analysis feature breaks down the customer feedback, showing what your customers are thinking and feeling about you.
Also, if you have multiple locations, managing everything through BrightLocal’s centralized dashboard can streamline your workflow. Also, the easily accessible reports make managing the online reputation much more simpler.
Overall Verdict
You must take your business size, budget, and needs into consideration if you are choosing between these two tools, which are Birdeye and BrightLocal.
If you are a large multi-location business seeking an all-in-one solution for your reputation management, then Birdeye can be a better choice. But, if you are a marketing agency or SMB, looking to improve the local SEO, then opt for BrightLocal.
BrightLocal offers an affordable and flexible “pay-as-you-go” pricing model that starts at just $39 per month. Businesses can benefit from its solid review generation and monitoring capabilities, which help monitor reviews from over 80 sites. It also excels in sentiment analysis and has tools like the Local Search Grid and Geolocation Rank Tracker for SEO and local rank tracking.
In contrast, Birdeye is a relatively more expensive tool with a custom pricing model. It focuses mostly on direct customer interaction and engagement. Businesses can use it to send SMS-based review requests and manage reviews. It integrates seamlessly with CRMs, so you can get quick user feedback and improve interactions with your customers.
Both these platforms are valuable and serve different purposes, so choose the one that aligns with your business needs.
Factors to Consider Before Choosing Birdeye Alternatives
With multiple alternatives to choose from, it may be hard for you to make the right choice. To simplify things further, we have come up with a list of factors that you must keep in mind when looking for Birdeye alternatives.
Automated Review Responses
Look for tools that provide AI-powered solutions to help you automate review collection and review responses. Having AI respond to some common customer queries or address some common complaints can help you save a lot of time that goes into manual interactions.
Centralized Review Management
The best tools are the ones that can simplify your workflow, so you no longer have to switch between multiple tabs to keep track of customer feedback. Tools like SocialPilot Reviews, Birdeye, Podium, etc, have a single centralized dashboard so you can easily manage responses for all business locations.
Usability
Look for platforms that are user-friendly, have intuitive dashboards, and come with a low or moderate learning curve. This will make it easy for your team to understand and adopt the tool.
Customer Support
This is for the times you feel stuck. Customer support for SaaS platforms is crucial, so look for tools that offer quality support, preferably a 24*7 support or a live chat option, so you don’t have to wait endlessly to get your issues resolved.
Choosing the Best Alternative to Birdeye
Birdeye is a solid reputation management tool, but some customers may still feel deterred given its high costs, steep learning curve, and contractual commitments. In such situations, you can try out some alternatives to Birdeye, tools that offer flexible pricing, robust review management, and are easy to learn.
Not to forget, every business has different needs, and it’s always good to explore options that can serve you best. So, read about these tools, analyze your business requirements, and hopefully you will find the one that’s best for your needs.
Frequently Asked Questions
What brands are similar to BirdsEye?
Here are the top Birdeye alternatives:
- SocialPilot Reviews
- Podium
- NiceJob
- Reputation
- SOCi
- Moz Local
What Are Some Key Features to Look for in a BirdEye Alternative?
When looking for Birdeye alternatives you must look for reputation management tools that offer review management, AI-powered feedback requests, comprehensive analytics, multi-location support, and integrations with your existing tools.
Why should business look for Birdeye alternatives?
Businesses should look for Birdeye alternatives due to its high costs, 12 moths of contract obligation, limited benchmarking, and limited listing network. Other tools may offer more flexible and comprehensive solutions.
What are the drawbacks of Birdeye?
The drawbacks of Birdeye are:
- High pricing issues
- Poor performance issues
- Complex and cluttered interface
- Poor learning curve
- Issues with third-party integrations </li
How much does Birdeye cost per month?
Birdeye cost about $299 per month for each location fo their basic “Starter Plan”. It has two more plans, i.e. Growth and Dominate which cost more. On the other hand SocialPilot Reviews has a Starter plan which is available for free.
Is Birdeye a Google partner?
Yes, Birdeye is a Google partner. This means that with Birdeye you can monitor your online reputations across various Google platforms.
About the Author
