Birdeye vs Yext (2026) Features, Pricing and Reviews Compared

Birdeye and Yext both help businesses manage reviews, listings, and social media. But when you look beyond the feature lists, you’ll notice that each platform has a different focus.

Birdeye puts more emphasis on getting customers to leave reviews and managing conversations with them, while Yext focuses on keeping business information accurate across a much wider network of publishers.

That difference matters when you’re deciding which tool fits your business, what your team needs help with, and which features are worth paying for.

To help you make that call, we’ll compare Birdeye and Yext across features, pricing, contract terms, customer support, and real user feedback. We will also look at a third option, SocialPilot Reviews, with a clear disclosure of our connection to the product.

How We Compared Birdeye and Yext

We ran the same checks on both tools, and anything we couldn’t confirm is flagged in the text rather than guessed.

Our Comparison Criteria

• Mapped both platforms from their product pages, pricing pages and help center articles, then checked each feature claim against recent G2 and Capterra reviews.
• Went to each pricing page as a buyer would. Birdeye’s pricing page shows no prices and asks for your location count before it quotes. Yext’s PowerListings plans page lists four annual plans.
• Read Birdeye’s help center and Yext’s product pages to confirm where a review reply actually posts, not just which sites each tool monitors.
• Tested the claim that Birdeye is better at review management. Both tick the same review features in our table, and the one difference is WhatsApp review requests, which Birdeye offers and Yext doesn’t.
• Pulled G2 and Capterra ratings and read recent reviews for the praise and complaints that keep coming up.

Our Disclosure About SocialPilot’s Place in This Comparison

Alongside Birdeye and Yext, we’ve added a third product to this comparison, SocialPilot Reviews. It’s our own product. We build and sell it, and it competes directly with both, so keep that in mind as you read.

We’ve included it as another option to weigh, mainly for teams that want review, listing and social media management without paying enterprise prices. It sits in its own labeled column in each comparison table, and its full section comes near the end.

With both platforms assessed against the same criteria, the main differences become easier to see.

Birdeye vs Yext Quick Summary

Read the table below as a split between two jobs: Yext for keeping business data right across many publishers and countries, Birdeye for generating reviews and talking to customers.

The third column is SocialPilot Reviews, and the rows for a free plan and monthly billing without an annual contract show where it differs from both.

Yext is the better choice when your problem is business data spread across hundreds of places. It reaches 200+ publishers in 216 countries and feeds listings, local pages, site search and reviews from one record.

The trade-off is that the plans with Google and review monitoring cost well above the $199 headline, there’s no free trial, and support runs on weekdays with no live chat.

Birdeye is the better choice when your problem is reviews and customer conversations. It asks for reviews by text, email and WhatsApp, keeps messages in one inbox, and offers live chat support and a 30-day trial.

In exchange, Birdeye publishes no prices, and its listings reach 50+ sites in 56 countries, a smaller footprint than Yext’s.

The comparison already points to two different strengths: Birdeye focuses more on reviews and customer conversations, while Yext offers broader listings reach. First, let’s look at what Birdeye brings to the table and where its limitations become apparent.

An Overview of Birdeye

Eine Birdeye login covers reviews, listings, social media, messaging and surveys, which puts it in the reputation and customer-experience category.

It suits multi-location service businesses where most of the work happens at the front desk: asking for reviews, answering the unhappy ones, and replying to texts and webchat. Birdeye’s pricing page doesn’t publish prices; you get a custom quote based on your location count.

Wesentliche Merkmale

• Review Generation Agent: Asks each customer for a review at the moment they’re most likely to respond, on the channel that gets the most replies, including text, email and WhatsApp.
• Review Response Agent: Reads the full review, drafts a reply in your brand voice, and either posts it or holds it for your approval.
• Listings Optimization: Scans each location’s listings continuously and pushes approved fixes to Google, Facebook, Apple, Yelp and Bing through native integrations.
• Practice-system triggers: Sends review requests automatically after a visit by connecting to your practice management system.
• Social Publishing and Engagement Agents: Builds and schedules posts for each location and answers comments and DMs in your brand voice.

Pros and Cons

Vorteile	Nachteile
Sends review requests by text, email and WhatsApp from the same campaign setup	Shows no prices until you share your location count with sales, so you can’t compare cost upfront
Syncs listings in real time with Google, Facebook, Apple, Yelp and Bing through native integrations	Auto-renews for the same term unless written notice is given 90 days before renewal
Keeps texts, webchat and email from every location in one inbox	Reaches 50+ listing sites in 56 countries, a smaller network than Yext’s 200+ publishers in 216 countries
Triggers review requests from practice management and EHR systems after each visit	AI-assisted review replies work for US accounts only
Offers a 30-day free trial with access to premium features, including AI	Steep learning curve, with a large feature set that takes time to set up for every location

Birdeye brings review generation, customer messaging, and listing management into one platform, but its custom pricing and smaller listings network may not suit every business. Yext approaches the same needs differently, with business data at the center of its platform.

An Overview of Yext

Yext calls itself an ‘Enterprise Agentic Marketing Platform,’ but beneath that label, it’s still a listings and business-data company.

Everything starts in its Knowledge Graph, a structured record of your locations, providers, services and hours. That record feeds Listings, Pages, Search, Reviews and Social, so one edit updates every channel.

Yext’s PowerListings plans page lists four plans, starting from $199 a year, while the full platform is quote-only.

Wesentliche Merkmale

• Knowledge Graph: Stores locations, providers, products and services as structured records and pushes one change to listings, pages, reviews and social.
• Listings: Publishes your business data to 200+ publishers through direct connections, with no aggregator in between.
• Listings Verifier: Checks live publisher data against your Knowledge Graph and fixes errors, duplicates and publisher overwrites.
• Pages: Builds schema-rich location and service pages from no-code templates, fed by the same record.
• Reviews: Monitors 80+ review platforms, sends requests by email, text or QR code, and drafts or auto-posts AI replies.

Pros and Cons

Vorteile	Nachteile
Publishes business data to 200+ publishers through direct connections	The $199 Emerging plan covers smaller directories only, and Google, Facebook, Apple and Yelp start on the $449 plan
Feeds listings, local pages, site search and reviews from one Knowledge Graph, so one edit updates every channel	Review monitoring comes only on the $999 Premium plan or the quote-only platform
Covers 216 countries, which suits brands with locations in several markets	No live chat support, and support hours run Monday to Friday, local time
Lists PowerListings plan prices publicly, from $199 a year	No free trial, and every plan is a 12-month term with non-refundable fees
Tracks listing impressions, clicks, calls and directions by publisher and location	Sends review requests by email, text or QR code, with no WhatsApp option

That’s what Birdeye and Yext offer, what they cost and where they fall short. Next comes a side-by-side look at their features, and each section ends with a short note on how SocialPilot Reviews handles the same job, so you can see all three options in one place.

Birdeye vs. Yext Head-to-Head Feature Comparison

On paper, Birdeye and Yext tick almost the same boxes. The real differences sit in reach, support access and price.

Überprüfung Management

Reviews are what customers read before they choose you, so here’s how each tool asks for them and where your replies post.

Every row is a tick for both, so the differences show up in where a reply posts.

Birdeye replies directly from its dashboard on integrated sites such as Google and Facebook, while a Tripadvisor reply is copied for you to paste on the site, and Yelp blocks bulk replies.

Yext monitors 80+ review platforms and uses a “smart balancing” setting to send review requests to the sites that matter most for search. Its replies post from the same platform that manages your listings, and it adds a competitor score that rolls up review count, rating, recency and response time against nearby rivals.

If you’re weighing SocialPilot Reviews too, it brings reviews from nine sites into one feed: Google, Facebook, Yelp, Tripadvisor, Trustpilot, Foursquare, Zillow, YellowPages and Influenster. When you connect a site, it pulls in up to 1,000 past reviews, so each practice’s history is there from day one.

Listing Management

A wrong phone number on a listing costs you bookings without anyone noticing, and listings are also where these two tools split most clearly.

Birdeye syncs the five sites most customers search, Google, Facebook, Apple, Yelp and Bing, through real-time native integrations, and reaches 50+ sites in 56 countries in total. Its listings agent scans continuously and applies fixes across every directory after one click of approval.

Yext reaches 200+ publishers in 216 countries, which is four times Birdeye’s network and the reason global brands pick it. Its Listings Verifier compares live publisher data with your Knowledge Graph to catch errors, duplicates and overwrites, and it manages 50+ fields per listing, from categories to FAQs.

On SocialPilot Reviews, listings reach 120+ directories in 190+ countries, including Google, Facebook, Apple Maps, Bing and Yelp. It can create a new Google Business Profile from scratch, claim and verify existing ones, connect your Facebook Pages, and auto-sync any change across your listings.

Kundenbetreuung

When a listing breaks, how you reach support matters as much as how good it is.

Birdeye offers live chat, email and phone, and claims 24×7 support. Its terms say onboarding may take up to 2 hours over a 4-week period, and you get a dedicated account manager.

Yext has no live chat, and support runs Monday to Friday, local time, so a listing that breaks on a Saturday waits until Monday. Where it does well is self-serve help, with help videos and training resources that let your team solve common problems without opening a ticket.

For SocialPilot Reviews, the table shows live chat, email and phone support, listed as 24/7, along with training resources and setup help. Its help center walks through each review platform and listing connection step by step.

Verwaltung sozialer Medien

Keeping every location’s social pages active by hand consumes hours each week, so it’s worth seeing how much of that posting and replying each tool can take off your plate.

Birdeye’s Social Publishing Agent builds a posting calendar for each location in your brand voice, and its Social Engagement Agent answers comments and DMs, escalating anything high-risk. It supports five networks.

Yext’s social product drafts localized posts for every location from your Knowledge Graph, routes them through role-based approvals, and puts comments and DMs in one inbox. It supports six networks and can turn 5-star reviews into posts.

With SocialPilot, social scheduling comes from the main social media product, which is a separate plan from Reviews. That plan supports 10+ networks, more than either platform, with scheduling, an AI assistant, analytics, a shared inbox and white labeling, which Birdeye and Yext offer too.

Birdeye vs Yext Pricing Comparison

Before you book a demo, it helps to know which vendor will show you a price upfront and which will make you wait for a quote.

Birdeye publishes no plan prices, so the first figure you’ll see is a custom quote based on your location count and the products you pick. There’s no setup fee in the table, and a 30-day free trial lets you test it first.

Yext publishes four PowerListings plans, from $199 to $999 a year. The full Yext platform is a custom quote, with onboarding and services quoted separately, and there’s no free trial.

On SocialPilot Reviews, the Starter plan is free for one brand and one location, and Pro costs $30 a month, or $25.50 a month billed annually, which saves 15%. Pro includes three locations, and you can choose monthly billing. Enterprise pricing is available by custom quote, and there’s a 14-day free trial with no setup fee.

Birdeye vs. Yext: Billing, Contracts and Add-Ons

The plan price is only part of the bill. How long you’re locked in and what costs extra matter just as much.

Aspekt	Birdeye	Yext
Billing & Contract Terms	Term set in the order form Auto-renews for the same term unless canceled 90 days before renewal Payments non-cancellable and non-refundable 8% Innovation Fee added at each renewal.	PowerListings: 12-month plans, billed annually, auto-renew Platform: annual billing, better rates for multi-year terms
Add-ons & Usage Charges	Quoted per product and location No public add-on prices	Platform add-ons (concierge, managed review response, custom training, Operate services) quoted separately

Birdeye’s contract length is whatever your order form says, and it auto-renews for the same term unless you cancel at least 90 days before renewal. Payments are non-cancellable and non-refundable, and an 8% Innovation Fee is added at each renewal, so year two costs more than year one even if nothing else changes. Add-ons are quoted per product and location with no public prices.

Yext’s PowerListings plans run for 12 months, billed annually, and auto-renew. The full platform also bills annually, with better rates if you commit to several years, and its master agreement says fees paid are non-refundable.

Concierge support, managed review response, custom training and Operate services are all quoted separately, which adds up if one marketing manager runs listings for every practice.

With either vendor, the money is committed for the whole term once you sign, so put the notice date in your calendar the day the contract starts.

The feature comparison shows that Birdeye and Yext have a lot in common, even though their strengths, pricing structures, and support options differ. Customer feedback adds another perspective, showing how these differences play out for people who use the platforms.

Birdeye Reviews & Ratings: What Real Customers Say

Birdeye holds a 4.7-star rating on G2 across 4,281 reviews and a 4.7 score on Capterra across 707 reviews. Recent reviews keep returning to the themes below.

1. Common Praise

1.1 One Inbox for Every Conversation

Users like having texts, webchat, email and social messages arrive in one place, which saves front-desk staff from switching between apps.

1.2 More Reviews Through System Integrations

Users credit Birdeye’s links to their management software for steady review growth, since requests go out automatically after each visit.

1.3 Smooth Moves From Other Platforms

Users who switched from another tool say the onboarding team handled the move and brought their data across.

2. Common Complaints

2.1 A Learning Curve, and a Price That Bites for Small Teams

Some users find the platform complex at first and the price high for smaller teams, even when they’re happy with the results.

2.2 Support That Can Move Slowly

Some users say support tickets can take a while to resolve, even though the team means well.

2.3 Hard to Change Plans or Cancel

Changing or canceling a plan was a struggle for some users, which echoes the auto-renewal terms in Birdeye’s contract.

Birdeye users appreciate the shared inbox and automated review generation, but some raise concerns about complexity, pricing, and cancellations. Yext users have their own set of strengths and frustrations worth examining before drawing a conclusion.

Yext Reviews & Ratings: What Real Customers Say

Yext rates a little lower than Birdeye on both review platforms. It holds a 4.4 rating on G2 based on 1,124 reviews and a 4.2 rating across 114 reviews on Capterra.

1. Common Praise

1.1 Every Review in One Dashboard

Users like seeing reviews from every site and branch side by side, instead of opening a tab for each platform.

1.2 Built for Many Locations

Users say Yext makes managing a large number of locations practical from one account.

1.3 One Place to Update Business Data

Users value updating their business information once and having it carry across platforms, which lifts their visibility in search.

2. Common Complaints

2.1 Connecting Google Can Stall

Some users struggle to connect their Google reviews and business profile, and say help was hard to find when it failed.

2.2 Navigation That Takes Getting Used To

Some users, especially smaller businesses, find the interface hard to navigate and simple edits slow to make.

2.3 Support and Cancellation Trouble

Some users report poor support and charges after a contract ended.

Yext users value its centralized listings management and ability to handle multiple locations, while some report difficulties with setup, navigation, and support. Combined with the feature and pricing differences, this feedback helps put each platform’s trade-offs into perspective.

Which Should You Choose: Birdeye or Yext?

The decision comes down to one question: Is your bigger risk wrong business data across many places, or slow and patchy contact with customers?

If your locations sit in one country and your customers search Google and Apple Maps, ask questions by text and leave reviews after a visit, that points to Birdeye. If you’re expanding across several countries and need a page for every location, Yext earns its place.

Choose Birdeye If…

• Most of your work is asking for reviews and answering customers by text, webchat and WhatsApp.
• You want review requests to go out automatically from your practice management or EHR system.
• You want live chat support and the chance to try the platform free for 30 days.
• Google, Facebook, Apple, Yelp and Bing are the listing sites that send you customers.

Choose Yext If…

• You run dozens or hundreds of locations, possibly across several countries, and need the same facts on 200+ publishers.
• You want local pages, a store or provider locator, and site search fed from the same data as your listings.
• Your IT or data team wants to connect systems through APIs, connectors or your own AI agents.
• You’d rather see a published price, and PowerListings plans cover what you need.

Birdeye and Yext serve different priorities, but neither may be the right fit for every budget or workflow. For businesses that want review management, listings, and published pricing, SocialPilot Reviews is another option worth considering.

Where SocialPilot Fits

This is our product, as we disclosed at the top. It suits a different buyer from either tool above: a small business or agency that wants reviews, listings across 120+ directories and, if needed, social media, on prices published up front.

Reviews and Social Media in One Platform

The main SocialPilot product is social media scheduling across 10+ networks, and SocialPilot’s review management platform sits in the same account.

Since Birdeye and Yext sell social publishing too, what differs is cost and transparency. Reviews and social are separate SocialPilot plans with published prices, where Birdeye and Yext quote their social products as part of a package.

On the review management side, you get monitoring across nine sites, AI replies in 40+ languages, email and SMS review requests, QR codes, widgets, and the option to turn a good review into a social post.

If you’re an agency, team and client management come built in, and the Enterprise plan white-labels review invite emails and landing pages with your client’s brand.

Pricing Comparison: SocialPilot vs. Birdeye vs. Yext

Priced on what each vendor publishes, an eight-location group comes out like this:

Aspekt	SocialPilot Reviews	Birdeye	Yext
Freier Plan	Yes, Starter (1 brand, 1 location)	Nein	Nein
Kostenloser Versuch	14 days	30 Tage	Nicht verfügbar
Entry paid plan	Pro, $30/month ($25.50/month billed annually)	Custom quote	PowerListings Emerging, $199/year
Locations included	3 on Pro, then $10 per location per month	Priced by location count	One listing per plan; more than 10 locations go to sales
Contract	Monthly or annual billing	Order-form term, auto-renews, 90 days’ notice	12-month term, billed annually
Zeitplanung für soziale Medien	Separate SocialPilot plan	Priced inside your quote	Quote-only Yext platform

The $30 Pro price covers Reviews only. Social media scheduling is a separate SocialPilot plan, so add it before you compare totals.

Other Review Management Tools Worth Knowing About

Yext’s own pages name several other vendors that turn up in these buying conversations, and a short map of them follows.

• Uberall sells listings and reputation management on custom quotes.
• SOCi is built for brands with hundreds of locations, such as franchises and restaurant chains, covering listings, reviews and local social, with no public pricing.
• Partoo is a European platform that keeps listings right across maps and directories, with reviews and a messaging inbox as extra modules, all quoted.
• Reputation.com is an enterprise reputation platform for large healthcare, car dealer and property groups, built around a per-location Reputation Score, and it publishes per-location prices.
• Podium is messaging-first: it collects reviews inside the same text thread as bookings and payments.

If neither tool on this page fits, start with our roundup of other Alternativen zu Birdeye or the list of Yext alternatives.

Final Thoughts: Choosing Between Birdeye and Yext

Birdeye is a better fit for businesses focused on generating reviews and managing customer conversations, while Yext stands out for its wider listings reach and business data management.

Before deciding, look beyond the feature lists. Check which platforms each plan covers, what you’ll pay over time, and whether the contract terms work for your business.

If you’re looking for review and listing management with upfront pricing, SocialPilot Reviews is another option to consider. Its flexible Preisoptionen and a free Starter plan suit businesses with simpler needs.

Ultimately, choose the platform that fits your workflow, priorities, and budget—not just the one with more features.