Social Inbox is now on mobile, so you can respond to every customer query instantly and never miss an opportunity to convert a conversation into a customer.
Social media conversations move fast, and every comment or message is a chance to engage, assist, or convert. That’s why Social Inbox is now more accessible, flexible, and on-the-go friendly than ever.
Whether you’re traveling, meeting clients, or away from your desk, the new Inbox on mobile keeps your conversations organized, trackable, and actionable.
What’s New in Social Inbox on Mobile
Every Inbox Functionality is Available on Mobile
- View and respond to comments, messages, and mentions
- Tag, star, or mark conversations as done
- Use filters like Inbox, Starred, Unread, and Done
- Search and filter by account, date, or message type
- Reply with full post context and attach media
Inbox is Now a Main Tab
In the mobile app’s bottom navigation, ‘Inbox’ replaces ‘Accounts’ as the new tab. You can now find Accounts under the ‘More’ menu for a cleaner, more focused layout.
Notifications on Mobile
You can now manage your mobile app notifications directly from the web app’s notification settings. So you’ll always know when a customer interacts, wherever you are.
Native Mobile Interactions
The mobile Inbox introduces familiar gestures and shortcuts:
- Swipe right on a message to reply instantly
- Double-tap or long-press to like a message
- Tap to view media in full screen
These interactions make managing messages feel natural and fast, just like your favorite social media apps.
What’s Not Included (Yet)
You can’t add or edit Inbox accounts from mobile yet. This can still be done only via the web app.
Why This Update Matters
- Agility for Modern Teams
Your team doesn’t have to wait to respond. With instant access on mobile, response times drop, and engagement quality improves. - Consistency Across Devices
Seamless syncing ensures everyone sees the same conversation history without any missed messages. - Freedom to Work Anywhere
Whether you’re at your desk or on the move, your social conversations move with you.
Start Managing Conversations Anywhere
Every message, comment, or mention is an opportunity to connect. Now, you don’t have to wait to act on it.
Update your SocialPilot app or download the latest version on the Play Store or App Store to start managing your Inbox on the go.
If you need more help, check out the help documentation or reach out to the support team.
