See how customer ratings are impacted with new campaigns or other changes in products or services, so you know exactly what’s working.
A static average rating tells you where you stand, not what caused it or when it changed. Average Rating Trend adds a new graph to your Location and Platform Reports that shows exactly how your ratings have moved over time.
See How Ratings Respond to Every Business Change
A line graph plots your average rating over your selected date range across every connected location and platform.
- Track how customer ratings shift as you make changes to your business operations.
- Switch between Daily, Weekly, and Monthly views to see rating movement at the right level.
- Group by real calendar periods so trends map directly to your business events, not rolling averages.
- Monitor rating responses across all connected platforms and locations, including Facebook.
- Access trends in both Location Reports and Platform Reports.
Turn Every Rating Shift Into Action
With Average Rating Trend, every rating shift becomes a signal you can act on, not a number you notice too late.
To get started, open your Location or Platform Reports in your SocialPilot Reviews dashboard.
If you need guidance, refer to the help documentation or reach out to our support team.
