Create an On-Brand Experience on Your Feedback Forms and Provide Your Customers With an Easier Method to Provide Feedback in a Simple Click of a Button, With Two Options.
Collecting feedback is crucial for optimizing customer experience and making informed decisions. That’s why there are some exciting changes in the feedback management workflow, which will help you take better control of your brand’s reputation.
What’s Improved With These Enhancements?
Here’s a rundown of the features that have been improved:
1. Capture Authentic Feedback and Encourage More Responses
Now, you can choose to capture feedback through star ratings, thumbs-up/ thumbs-down.
Additionally, the email field in feedback forms can be made optional, reducing friction and encouraging more users to leave their opinions.
These changes make it easier to gather valuable insights and truly reflect customer sentiment, without any barriers.
2. Strengthen Brand Identity at Every Touchpoint
Now assign different background colors to your QR codes and feedback pages, making them visually consistent with your brand.
Add your unique brand colors to QR codes and feedback pages, ensuring your business identity stays consistent and visually impactful across the board.
3. Make Every Feedback Count With Live Alerts
Stay in the loop with real-time notifications for every piece of feedback your business receives, helping you respond proactively.
With real-time notifications for new feedback, you’ll never miss an opportunity to engage with customers, address concerns, and build stronger relationships.
Improved Feedback Collection to Drive More Conversions
With these enhancements, your review collection process is now simpler, more flexible, and aligned with your brand’s identity. Not only will you capture valuable customer insights, but you’ll also foster stronger connections by addressing concerns promptly.
These improvements are designed to increase response rates, improve feedback quality, and ensure that your brand consistently makes a lasting impression.
What Does This Mean for Your Brand?
Whether you’re looking to boost conversions or strengthen your customer relationships, these updates are a game-changer in streamlining your feedback and review management process.
To know and learn about this enhancement in detail, check out the Help Documentation or reach out to the support team directly.
