What Is User Generated Content And Why It Is Important?

What Is User Generated Content And Why It Is Important?

What Is User Generated Content And Why It Is Important?

Gone are the days when brands used to create one-dimensional marketing campaigns to promote their products with the ultimate agenda to increase sales.

In the current age and time, marketing is more consumer-centric as the power of success lies in the hands of consumers. Brands are creating opportunities where they can get users to interact, engage, and advocate their marketing campaigns.

So, user-generated content is the recipe marketers exploit for executing successful marketing campaigns.

But why so much emphasis on UGC consumers?

Well! We have explored the depths of user-generated content to know why it is a necessary ingredient for successful marketing.

What Is User-Generated Content?

User-generated content or UGC is any form of content created and shared by the users based on their experiences, opinions, ideas, or feedback. Digital platforms, especially social media networks, are the hub of user-generated content.

In terms of marketing, UGC is the content that is relevant to the brand. It could be online reviews, product photos, customer feedback, product videos, etc.

As it is experience-driven and honest, UGC is known to be the most reliable, trustworthy, and authentic form of content compared to brand-pushed marketing content. These features make the marketers crave this valuable user-generated content.

Why user-generated content is Important For Successful Marketing

1. Wide Reach & Exposure

The first aim of your marketing strategy is to reach a massive audience with enormous exposure to increase the chances of engagement and conversions.

User involvement in the campaign can help a brand achieve these goals quickly and effectively. When you create a campaign with your custom brand hashtags, you can encourage the users to share their views & opinions using the hashtag on social platforms.


When users do so, it amplifies the reach and exposure of your marketing campaign to a broader range of audiences without any limitations on demographics or geographical aspects.

2. Diverse and Creative Content

Creative & exciting content is the primary need for any marketing campaign to be successful. With user-generated content, you get the functionality to leverage diverse & creative content.

When you create content in-house, there are only limited minds at work, so it limits the diversity and creativity of the content. But there are many users on the internet with their creative thoughts and perspectives, creating a diverse range of interesting, engaging content.


Leveraging this diversified creative content can help in making your campaign relatable and impactful for the audience, which will ultimately be beneficial for your brand.

3. Highlight Social Proof

Social proof is the validation customers provide to the brand about the trust, authenticity, reliability of their products & activities. Having social proof is extremely important in this digital age as it influences consumers’ purchase decisions.

It won’t be possible for your brand to create marketing campaigns to build social proof, as self-promotion is not what consumers will trust. Therefore, UGC presents a perfect solution to this problem.


Making users’ authentic content a highlight of your marketing campaigns will make your promotional message and information more reliable and trustworthy, amplifying user engagement and conversions.

4. Showcase Brand Advocacy

Brand advocacy is when the customers of a brand believe in it, show loyalty, and show advocacy to other consumers, i.e., speak positive & all good things about the brand.

If your brand has these loyal customers or, even better – Brand advocates, you can use their created content to showcase brand advocacy that will help in attracting new consumers and revenue generation through the content of existing customers.


Also, having brand advocates and their content in your marketing campaigns will create brand desirability for the non-customers and reputation management for the brand in the digital ecosystem.

Brand advocacy is proof of the excellent quality of products/services and superior customer experience that the brand delivers to its customers.

5. Unlimited Flow of Content

Creating marketing campaigns is not a one-off event; it is a constant process with a continuous need for trendy authentic content for the campaigns.

With user-generated content, you get an unlimited flow of content created continuously by the users. So, it removes the hassle of making investments in constant content creation.


Also, UGC can keep your marketing campaign alive longer than usual in the digital ecosystem. For example, – you create a campaign around your custom hashtag. Now it might fade out in a month or so, but the hashtags & content around it will be there for a long time.

6. Humanized Approach

The humanized approach means adding emotional and relationship-building elements to your marketing. With basic brand marketing, it isn’t quite possible to convey the emotions that connect consumers with brands.

But user-generated content allows marketers to build an emotional connection with the audience, gain their trust, show authenticity, and form meaningful relationships.

UGC highlights how other customers are having an experience with your brand, generating a feeling of empathy or maybe even envy. Tapping into consumer emotions helps in increasing their engagement and brand conversions with long-term success.

7. Build An Online Community

Humans tend to form communities, be it small or large, with other like-minded people with similar interests, likes, preferences, or share the consumption experiences of a product/services of a brand.

So, using your loyal customers’ or brand advocates’ content, you can build an online community of your customers. Harley-Davidson is an excellent example of having influential online communities.


These communities help in creating positive user-generated content about the brand in their networks that increase the traffic, user engagement, brand exposure, desirability, chances of conversions for the brand, and brand advocacy.

8. Easy Curation Content Management

It is not always easy to create content for marketing campaigns as it requires large investments. Still, with UGC, you can easily curate the best and most valuable content from digital platforms.

Also, content management is easy & simple with managing rights to the users’ content and repurposing it for your brand campaigns. There are various UGC tools and platforms that you can use to manage content rights & robust curation.

Managing content rights & curation helps provide legal security and increased returns on investment and brand-user relationship building.

9. Enhance User Engagement

What is it that consumers look to engage with brand campaigns? The answer is quite simple: the campaigns need to have engaging or interesting content, interactive elements, authenticity & creativity, trustworthiness, and value proposition.

These all attributes are present in the user-generated content, and when you curate and make the content more refined & targeted, it becomes hugely engaging & valuable to consumers.


Therefore, using UGC in your marketing campaigns takes user engagement to the next level, along with the intensified impact of the campaign. It increases the chances of achieving the desired objectives of your campaigns.

10. Increase Conversions & Revenue

It is the ultimate goal that marketers have in mind while creating marketing campaigns. Conversions & revenue ensures the survival & success of a brand.

User-generated content is the most appropriate solution to increase your conversions & revenue. UGC increases user engagement, and the engagement is directly related to conversions.

Also, People tend to trust UGC much more than the brand’s advertising when it comes to buying products/services. So, UGC will provide validation & credibility to your marketing message that will drive users towards conversions and increase revenue.


Marketers should consider User-generated content as their top priority in the upcoming times as UGC is being defined as the future of content for marketing campaigns.

The value proposition of UGC, such as authenticity, trust, engagement, cost-effectiveness, and the power to drive conversions revenue, makes it a prime choice for marketers.

UGC as a secret ingredient to successful marketing is evident, and now it depends upon the marketers and brands on how they leverage it in their marketing activities.

Frequently Asked Questions

🌟 What is user-generated content on social media?

On social media, When fans or followers feature your brand in their personal social media posts that promote your product or service in any way is user-generated content. It could be online reviews, product photos, customer feedback, product videos, Custom hashtags, etc.

🌟 How do I get user-generated content?

The best way to get user-generated content is with Hashtags and Social Media contests.

Create short and catchy custom Hashtags for user-generated content. Custom hashtags of your brand will help people to promote your product and services easily. It will create tons of social proof on social media and keep your content flow streamlined.

Social media contest is another way to create user-generated content. Technically, contests are a handy way to push your hashtags into action. Ask your followers to participate in a contest using your custom hashtag, along with your profile mention, and in return promise for exciting giveaways to the lucky winners.

Take it a step further and show off the UGC on your website and landing pages as well.

About the Author

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Anne Griffin

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