Are you unable to solve the problems faced by your account or Facebook business page? Getting in touch with the platform is the only way to answer your questions.
Calling the Facebook helpline won’t get you anywhere as your call will be received by a machine, which is not very helpful.
So the question that comes to mind is how to contact Facebook.
Well, there is a straightforward reply to this question. Facebook has provided different types of support services depending on the type of your account. The types of Facebook support services are:
- Facebook Customer Service
- Facebook Business Support
- Facebook Live Chat Support
Each support service caters to different problems faced by its users. In this article, we will disclose how you can contact all three support services.
How to Contact Facebook Customer Service?
Many young brands use a personal account for marketing in the early days of their journey as that is something they are already accustomed to. If your personal account is facing issues, you will have to contact Facebook customer service. Here are the steps that you can follow to do so:
Step 1: Firstly, you would need to log in to your Facebook account.
Step 2: Click on the question mark symbol, which is present in the top right corner of your Facebook account.
Step 3: A drop-down menu will appear; click on ‘Report a Problem’ from that drop menu.
Step 4: Facebook will then give you five types of issues that you could face. These options include:
- General feedback
- Payment issues
- Something isn’t working
- Abusive content
If you want to give some feedback for Facebook to improve its features, you should click on ‘General Feedback’. Similarly, if you cannot upload photos, click on ‘Something isn’t Working‘ and so on.
The response may not be immediate, but you will definitely get a response, usually within a few hours or days depending upon the category of help sought by you.
However, one positive thing to note is that you can find most of your queries answered in the FAQs section of the Facebook Help Centre.
Another way of getting solutions is by going to the Help Community, where other users like you who have faced the same problems in the past can respond to your queries.
How to Ask the Facebook Community for Help?
Step 1: Click on the question mark symbol, which is present in the top right corner of your Facebook account.
Step 2: Click on the ‘Help Centre’ option in the drop-down menu.
Step 3: Once you have reached the Help Centre page, scroll down to the bottom of the page.
Step 4: At the bottom in the left corner, you will be able to see the option of ‘Visit Help Community.” Click on it to open the page.
After you reach the page, you will see lots of questions and answers already available. Look if any of the solutions address your issue. If you don’t find the question you are looking for, you can post your issue, and someone will reply.
The Help community is very vast and active, so you can be sure that someone will answer your questions promptly.
How to Contact Facebook Business Support?
Facebook has created a separate customer support service for businesses, called Facebook Business Help Centre. It can assist companies with checkout options, help customers to shop and buy items directly from Facebook, among several other help options. Here are some of the most common problem areas for which businesses contact Facebook:
- Account setup
- Shop inventory
- Payout status
- Order status
- Technical issues
- Rejected items
Here’s how can you can get in touch with Facebook Business support:
Step 1: The first step is to go to the Facebook Manager and select the business account facing the issue.
Step 2: In the Overview/ Education tab, choose the option of ‘Contact Support.’
Step 3: After clicking on the option, a drop-down box will appear. Select the options that fall under the issues you are facing.
Step 4: Next, write the issues in the message box.
Step 5: Once you have written your message, you have the option to send it as a chat or as an email.
Step 6: Choose any one of the options and click on ‘Send.’
Unlike the queries of normal users, Facebook takes the issues faced by businesses more promptly. If you choose to send the message as an email, Facebook will reply within 24 hours.
If you decide to go with the chat option, the conversation is opened in Facebook messenger, and a representative joins the chat within minutes.
Facebook also offers support for other issues businesses face, like disputes and claim decisions with the seller, problems while integrating e-commerce platforms such as Shopify with Facebook business accounts, and many more. In the following section, we will discuss another way Facebook assists businesses.
How to Appeal Against Claim Decisions on Facebook?
Facebook has created policies for protecting businesses and its customers. The platforms assist both parties in case there is any dispute. If the business cannot resolve the issue raised by a customer, they can create a claim after the delivery of the product.
Facebook reviews the customer’s claim and takes the appropriate steps. Businesses can also check the claims and turn them in their favor or the customer’s favor.
If a business feels that a claim against it is not justified, it can appeal against it. Here are the steps you need to follow to make appeals against:
Step 1: Click on the Commerce Manager option.
Step 2: Look for the “Orders” Tab and go to “Disputes.”
Step 3: Choose a claim you want to appeal.
Step 4: Go to the ‘Appeals claim decision’ information box.
Step 5: Choose the “Submit Appeal” option and accept the dispute.
Step 6: Read the displayed message.
Step 7: Submit valid proofs such as photos, documents, messages, and emails to support your appeal.
Step 8: Lastly, select send to start the appeal process.
Facebook will study your appeal and arrive at a decision after studying the proofs submitted by you.
Facebook pays due attention to the queries raised by businesses as their marketing campaigns and revenues may be derailed if the issues are not resolved promptly. You can use the above methods to contact Facebook for all your marketing concerns and get your doubts resolved at the earliest.
Apart from getting your queries and doubts resolved, another area where you will need proactive assistance is in managing your business account on Facebook.
The good news is there are advanced tools to simplify this process. SocialPilot is one such tool that can help you grow your business on Facebook and other social media platforms.
You can use SocialPilot tools for publishing and scheduling posts, for content creation, generating lead insights, among several other tasks that are important to create an awesome marketing campaign on Facebook.
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