Manage customer reviews as they come in. View, assess, and respond to customer interactions across your brands and locations, even while you’re away from your desk.
Track incoming reviews across platforms and locations instantly, giving you complete visibility into customer sentiment.
Reply to reviews using manual responses, saved templates, or
AI-assisted suggestions. Adjust tone, refine messaging, and deliver consistent replies without slowing down your workflow.
Sort and filter reviews by rating, source, and response status to identify priority conversations faster. Address high-impact feedback quickly and keep your responses focused where they matter most.
View the full conversation before responding, continue interactions with multiple replies, update responses when needed, and attach media to communicate more clearly.
Use the SocialPilot mobile app to track incoming reviews,
respond faster, and manage your reputation from anywhere.
